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Delay in app publishing RRS feed

  • Question

  • hello,

    I submitted 3 apps for windows phone on sept 19th, and they haven't got published yet.

    how much time would these apps take to get published as the last date for app submission is sept 26th and its 25th already today?

    please also suggest if the app is still not published by 26th then is there any alternative to app submission.

    Thanks,

    regards,

    Shweta Kapkoti 

    Tuesday, September 25, 2012 4:30 PM

Answers

  • hello,

    I submitted 3 apps for windows phone on sept 19th, and they haven't got published yet.

    how much time would these apps take to get published as the last date for app submission is sept 26th and its 25th already today?

    please also suggest if the app is still not published by 26th then is there any alternative to app submission.

    The FAQs and the submission both state that the certification can take five business days to complete.  Also, after an application is certified, there is also an official expected delay of 24 hours for the application to show up in the Windows Phone Store.  If you expected application to be published and visible by the 26th, you waited until the end of the expected time to submit your application to make it.  There is no alternative to app submission if you want your application to be available for users and not developers.

    While most applications get a result in that time, there are instances where it takes 7 or more business days to complete testing.  If you have not got an certification passed/failed notice after at least one calendar week, then you can submit an online support request with Microsoft and they can look at an individual issue, but waiting a few more days (about the 7th business day after submission) is better practice if you do not get an answer.

    Also, even though the official time after publication until the application is visible is 24 hours, it can take up to 48 hours for it to show up in the Windows Phone Store.  Again, if it takes more than 48 hours, open up a support request with Microsoft.

    • Marked as answer by Danny G. - MS Wednesday, September 26, 2012 6:26 AM
    Wednesday, September 26, 2012 6:14 AM

All replies

  • hello,

    I submitted 3 apps for windows phone on sept 19th, and they haven't got published yet.

    how much time would these apps take to get published as the last date for app submission is sept 26th and its 25th already today?

    please also suggest if the app is still not published by 26th then is there any alternative to app submission.

    The FAQs and the submission both state that the certification can take five business days to complete.  Also, after an application is certified, there is also an official expected delay of 24 hours for the application to show up in the Windows Phone Store.  If you expected application to be published and visible by the 26th, you waited until the end of the expected time to submit your application to make it.  There is no alternative to app submission if you want your application to be available for users and not developers.

    While most applications get a result in that time, there are instances where it takes 7 or more business days to complete testing.  If you have not got an certification passed/failed notice after at least one calendar week, then you can submit an online support request with Microsoft and they can look at an individual issue, but waiting a few more days (about the 7th business day after submission) is better practice if you do not get an answer.

    Also, even though the official time after publication until the application is visible is 24 hours, it can take up to 48 hours for it to show up in the Windows Phone Store.  Again, if it takes more than 48 hours, open up a support request with Microsoft.

    • Marked as answer by Danny G. - MS Wednesday, September 26, 2012 6:26 AM
    Wednesday, September 26, 2012 6:14 AM
  • Hi Shweta,

    5 business days. If your apps aren't done testing by the 26th, you should contact support so we can alert the certification team of the delay.


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412


    Wednesday, September 26, 2012 6:26 AM