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Unable to install VSTO 2010 RRS feed

  • Question

  • I need to have VSTO 10.0 installed to install an Outlook add in

    Every time it try to instal Visual Studio 2010 Tools for Office Runtime I get an error.

    Here is the log I got after the install :

    OS Version = 6.1.7601, Platform 2, Service Pack 1
    OS Description = Windows 7 - x64 Service Pack 1
    CommandLine = c:\00226c7532ca13a961\Setup.exe 
    TimeZone = Paris, Madrid (heure d’été)
    Initial LCID = 4108
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft Visual Studio Tools for Office Runtime 2010 Setup
    Package Version = 10.0.60724
    User Experience Data Collection Policy: UserControlled
    Number of applicable items: 5
    ServiceControl operation succeeded!
    Patch (c:\00226c7532ca13a961\VC_Red_x86\msp_kb2565063.msp) Install succeeded on product (Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219). Msi Log: 
    Patch (c:\00226c7532ca13a961\VC_Red_x64\msp_kb2565063.msp) Install succeeded on product (Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219). Msi Log: 
    Exe (c:\00226c7532ca13a961\vstor40\vstor40_x64.exe) failed with 0x80070643 - Erreur irrécupérable lors de l’installation. .
    Final Result: Installation failed with error code: (0x80070643), "Erreur irrécupérable lors de l’installation. " (Elapsed time: 0 00:00:26).

    Do you have any idea on how to fix this?

    Thanks in advance




    Thursday, June 1, 2017 9:14 AM

All replies

  • Hello,

    Please down the VSTO Runtime from https://www.microsoft.com/en-us/download/details.aspx?id=54251

    Please notice

    • Prerequisites:
      • .NET Framework: You must install either the .NET Framework 3.5, .NET Framework 4, .NET Framework 4 Client Profile, or .NET Framework 4.5 on end user computers before installing this runtime.

    According to your log, i think you are installing an add-in. If you use Windows Installer to pachage the add-in, please check the vstoruntime.prq file is correct and updated, please visit Deploying an Office Solution by Using Windows Installer

    The Visual Studio 2010 Tools for Office Runtime.prq version 10.0.50903 should be

    <?xml version="1.0" encoding="UTF-8"?>
    <SetupPrereq>
      <conditions>
        <condition Type="32" Comparison="2" Path="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSTO Runtime Setup\v4R" FileName="Version" ReturnValue="10.0.50903" Bits="2"></condition>
        <condition Type="32" Comparison="2" Path="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VSTO Runtime Setup\v4R" FileName="Version" ReturnValue="10.0.50903" Bits="2"></condition>
      </conditions>
      <files>
        <file LocalFile="&lt;ISProductFolder&gt;\SetupPrerequisites\VSTOR\vstor_redist.exe" URL="http://download.microsoft.com/download/C/0/0/C001737F-822B-48C2-8F6A-CDE13B4B9E9C/vstor_redist.exe" CheckSum="88b8aa9e8c90818f98c80ac4dd998b88" FileSize=" 0,40117912"></file>
      </files>
      <execute file="vstor_redist.exe" returncodetoreboot="1641,3010" requiresmsiengine="1">
      </execute>
      <properties Id="{6B31148F-756C-43E1-B7C7-E6FE4A5557CE}" Description="This prerequisite installs the most recent version of the Microsoft Visual Studio 2010 Tools for Office Runtime." >
      </properties>
    
    </SetupPrereq>

    Regards,

    Celeste


    MSDN Community Support
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    Friday, June 2, 2017 7:50 AM
    Moderator
  • Dear Celeste,

    Thank you for your time.

    Trying to install the VSTO Runtime from your link get me another error. It tells me that I'm missing the installation package "vstor40_x64.msi" or that it can't find it. It asks for a valid path to it.

    Here is the log I get now (I erased a lot of stuff from the log coz it's very very long) :

    OS Version Information: ...

    [6/2/2017, 15:5:14]OS Version = 6.1.7601, Platform 2, Service Pack 1 [6/2/2017, 15:5:14]OS Description = Windows 7 - x64 Service Pack 1

    [6/2/2017, 15:5:14] OS Version Information

    [6/2/2017, 15:5:14] Environment details: ...

    [6/2/2017, 15:5:14]CommandLine = c:\269498dbe844c5d51d05a13664b3a4\Setup.exe [6/2/2017, 15:5:14]TimeZone = Paris, Madrid (heure d’été) [6/2/2017, 15:5:14]Initial LCID = 4108

    [6/2/2017, 15:5:14] Environment details

    [6/2/2017, 15:5:14]Loading localized engine data for language 1036 from c:\269498dbe844c5d51d05a13664b3a4\1036\LocalizedData.xml

    [6/2/2017, 15:5:14] Entering Function: LocalizedData::CreateLocalizedData...

    [6/2/2017, 15:5:14] exiting function/method

    [6/2/2017, 15:5:14] succeeded

    [6/2/2017, 15:5:15] Entering Function: EngineData::CreateEngineData...

    [6/2/2017, 15:5:15]Current SetupVersion = 1.0 [6/2/2017, 15:5:15]SetupVersion specified in ParameterInfo.xml is '1.0' [6/2/2017, 15:5:15]Adding Item type "ServiceControl", local path (not applicable) [6/2/2017, 15:5:15]Adding Item type "File", local path VC_Red_x86\vc_red.cab [6/2/2017, 15:5:15]agile msp VC_Red_x86\msp_kb2565063.msp added [6/2/2017, 15:5:15]Adding Item type "AgileMSI", local path VC_Red_x86\vc_red.msi [6/2/2017, 15:5:15]Adding Item type "MSI", local path VC_Red_x86\vc_red.msi [6/2/2017, 15:5:15]Adding Item type "MSP", local path VC_Red_x86\msp_kb2565063.msp [6/2/2017, 15:5:15]Adding Item type "File", local path VC_Red_x64\vc_red.cab [6/2/2017, 15:5:15]agile msp VC_Red_x64\msp_kb2565063.msp added [6/2/2017, 15:5:15]Adding Item type "AgileMSI", local path VC_Red_x64\vc_red.msi [6/2/2017, 15:5:15]Adding Item type "MSI", local path VC_Red_x64\vc_red.msi [6/2/2017, 15:5:15]Adding Item type "MSP", local path VC_Red_x64\msp_kb2565063.msp [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_x86.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_x64.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_ara.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_ara.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_chs.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_chs.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_cht.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_cht.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_dan.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_dan.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_deu.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_deu.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_esn.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_esn.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_fin.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_fin.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_fra.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_fra.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_heb.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_heb.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_ita.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_ita.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_jpn.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_jpn.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_kor.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_kor.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_nld.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_nld.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_nor.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_nor.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_plk.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_plk.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_ptb.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_ptb.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_rus.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_rus.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x86_sve.exe [6/2/2017, 15:5:15]Adding Item type "Exe", local path vstor40\vstor40_LP_x64_sve.exe [6/2/2017, 15:5:15]No ProcessBlock element [6/2/2017, 15:5:15]No ServiceBlock element [6/2/2017, 15:5:15]Disabled CommandLineSwitch added: createlayout [6/2/2017, 15:5:15]Using Simultaneous Download and Install mechanism [6/2/2017, 15:5:15] exiting function/method

    [6/2/2017, 15:5:15] succeeded

    [6/2/2017, 15:5:15] MaintenanceMode determination: evaluating EnterMaintenanceModeIf...

    [6/2/2017, 15:5:15]evaluating EnterMaintenanceModeIf:

    [6/2/2017, 15:5:15] Exists: evaluating...

    [6/2/2017, 15:5:15]MsiGetProductInfo with product code {719C46D9-4A86-3C78-9EFE-CB1C749B06DA} found no matches

    [6/2/2017, 15:5:15] Exists evaluated to false

    [6/2/2017, 15:5:15] MaintenanceMode determination evaluates to 'not in maintenance mode'

    [6/2/2017, 15:5:15] Operation Type: ...

    [6/2/2017, 15:5:15]Operation: Installing

    [6/2/2017, 15:5:15] Operation Type

    [6/2/2017, 15:5:15] Package details: Microsoft Visual Studio Tools for Office Runtime 2010 Setup...

    [6/2/2017, 15:5:15]Package Name = Microsoft Visual Studio Tools for Office Runtime 2010 Setup [6/2/2017, 15:5:15]Package Version = 10.0.60825

    [6/2/2017, 15:5:15] Package details

    [6/2/2017, 15:5:15] User Experience Data Collection Policy: ...

    [6/2/2017, 15:5:15]User Experience Data Collection Policy: UserControlled

    [6/2/2017, 15:5:15] User Experience Data Collection Policy

    .............................................

    [6/2/2017, 15:5:19] Entering Function: BaseMspInstallerT >::PerformAction...

    [6/2/2017, 15:5:19] Action: Performing Install on MSP: c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x86\msp_kb2565063.msp targetting Product: Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219...

    [6/2/2017, 15:5:19]Successfully called MsiEnableLog with log file set to C:\Users\shannou\AppData\Local\Temp\Microsoft Visual Studio Tools for Office Runtime 2010 Setup_20170602_150515334-Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219-MSP0.txt [6/2/2017, 15:5:19]Log File C:\Users\shannou\AppData\Local\Temp\Microsoft Visual Studio Tools for Office Runtime 2010 Setup_20170602_150515334-Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219-MSP0.txt does not yet exist but may do at Watson upload time [6/2/2017, 15:5:19]about to call MsiInstallProduct with PATCH="c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x86\msp_kb2565063.msp" on product {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}(c:\Windows\Installer\21ac6.msi) to install patches. [6/2/2017, 15:5:22]Patch (c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x86\msp_kb2565063.msp) Install succeeded on product (Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219). Msi Log: [6/2/2017, 15:5:22]MSI returned 0x0: no error

    [6/2/2017, 15:5:22] Action

    [6/2/2017, 15:5:22]PerformMsiOperation returned 0x0 [6/2/2017, 15:5:22] exiting function/method

    [6/2/2017, 15:5:22] PerformMsiOperation returned 0x0

    [6/2/2017, 15:5:22]Wait for Item (msp_kb2565063.msp) to be available [6/2/2017, 15:5:22]msp_kb2565063.msp is now available to install [6/2/2017, 15:5:22]Creating new Performer for MSP item

    [6/2/2017, 15:5:22] Entering Function: BaseMspInstallerT >::PerformAction...

    [6/2/2017, 15:5:22] Action: Performing Install on MSP: c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x64\msp_kb2565063.msp targetting Product: Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219...

    [6/2/2017, 15:5:22]Successfully called MsiEnableLog with log file set to C:\Users\shannou\AppData\Local\Temp\Microsoft Visual Studio Tools for Office Runtime 2010 Setup_20170602_150515334-Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219-MSP0.txt [6/2/2017, 15:5:22]Log File C:\Users\shannou\AppData\Local\Temp\Microsoft Visual Studio Tools for Office Runtime 2010 Setup_20170602_150515334-Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219-MSP0.txt does not yet exist but may do at Watson upload time [6/2/2017, 15:5:22]about to call MsiInstallProduct with PATCH="c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x64\msp_kb2565063.msp" on product {1D8E6291-B0D5-35EC-8441-6616F567A0F7}(c:\Windows\Installer\241c6.msi) to install patches. [6/2/2017, 15:5:23]Patch (c:\269498dbe844c5d51d05a13664b3a4\VC_Red_x64\msp_kb2565063.msp) Install succeeded on product (Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219). Msi Log: [6/2/2017, 15:5:23]MSI returned 0x0: no error

    [6/2/2017, 15:5:23] Action

    [6/2/2017, 15:5:23]PerformMsiOperation returned 0x0 [6/2/2017, 15:5:23] exiting function/method

    [6/2/2017, 15:5:23] PerformMsiOperation returned 0x0

    [6/2/2017, 15:5:23]Wait for Item (vstor40_x64.exe) to be available [6/2/2017, 15:5:23]vstor40_x64.exe is now available to install [6/2/2017, 15:5:23]Creating new Performer for Exe item [6/2/2017, 15:5:23]Created new ExePerformer for Exe item

    [6/2/2017, 15:5:23] Action: Performing Action on Exe at c:\269498dbe844c5d51d05a13664b3a4\vstor40\vstor40_x64.exe...

    [6/2/2017, 15:5:23]Launching CreateProcess with command line = vstor40_x64.exe /q [6/2/2017, 15:6:1]c:\269498dbe844c5d51d05a13664b3a4\vstor40\vstor40_x64.exe - Exe installer does not provide a log file name [6/2/2017, 15:6:1]Exe (c:\269498dbe844c5d51d05a13664b3a4\vstor40\vstor40_x64.exe) failed with 0x80070643 - Erreur irrécupérable lors de l’installation. . [6/2/2017, 15:6:1]PerformOperation on exe returned exit code 1603 (translates to HRESULT = 0x80070643)

    [6/2/2017, 15:6:1] Action complete

    [6/2/2017, 15:6:1]Error 1603 is mapped to Custom Error: [6/2/2017, 15:6:1]OnFailureBehavior for this item is to Rollback.

    [6/2/2017, 15:6:1] Action: Performing actions on all Items...

    [6/2/2017, 15:6:1] Action complete

    [6/2/2017, 15:6:1] Action complete

    [6/2/2017, 15:6:1]Final Result: Installation failed with error code: (0x80070643), "Erreur irrécupérable lors de l’installation. " (Elapsed time: 0 00:00:46). [6/2/2017, 15:6:6]WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus



    • Edited by Dr4w Friday, June 2, 2017 1:16 PM
    Friday, June 2, 2017 1:14 PM
  • Hi Dr4w,

    Based on your error message, it seems you did not install it manually. If so, could you share us how did you install VSTO? If you manually install this package, will you get the same error?

    According this How to: Install the Visual Studio Tools for Office Runtime Redistributable, VSTO runtime is installed automatically when you install VS and Office.

    >> Using Simultaneous Download and Install mechanism

    Based on this, it seems you download the VSTO runtime when installing your Outlook Add in, am I right? It would be helpful if you could share us more information about your publishing steps.

    I would suggest you refer below link to deploy office solution by using ClickOnce.

    # Deploying an Office Solution by Using ClickOnce

    https://msdn.microsoft.com/en-us/library/bb772100.aspx


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    Tuesday, June 6, 2017 9:37 AM
    Moderator
  • Hello,

    I am installing only the VSTO runtime from the link you gave me.

    The last Log I gave you comes from the VSTO runtime installer.

    I could install the add-ins on 4 others computer without any error.

    Thank in advance.

    Thursday, June 8, 2017 5:46 AM
  • Hello,

    As you are unable to install the package manually, this kind of installation error are caused by various issues. One of issues is related to Windows Updates. I suggest you update your operating system firstly and then try to install the VSTO Runtime again.

    If the issue persists, please follow the steps in https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

    Regards,

    Celeste


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, June 14, 2017 9:28 AM
    Moderator