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New Azure RMS can't open files encrypted by old Microsoft RMS RRS feed

  • Question

  • From Rodrigo Martensen @rcmartensen via Twitter

     

     

    Need to know if Azure RMS can open protected documents encrypted by old Microsoft RMS. I have some excel files that are encrypted by old Microsoft RMS and now I am not able to open them. Seems the support has ended and the connection with the server does not complete.


     

    Thanks,

    @AzureSupport

    Sunday, November 29, 2015 3:06 AM

Answers

  • We are sorry if the shutdown of the Microsoft IRM Services for Live ID Trial has taken you by surprise. Effort was made over the last several months to contact you at the email address you had registered with us. The purpose of these messages was to alert the users that we were terminating the trial service and to warn you that you needed to decrypt files in advance of the shutdown. You can view the message sent here. The blog post on the topic is listed here.

    Unfortunately, there was an unplanned outage immediately before the shutdown which made it impossible for users that tried to decrypt their documents at the last minute. We apologize for that.

    Despite the terms of the agreement for this trial service explicitly stating that Microsoft had the right to shut down the service without notification and that we recommended that you not use this trial service for critical business documents, we still made a best effort to warn you. Unfortunately, at this time, there is no way to recover your encrypted files after the expiration of the service. We’re looking to see if we can setup a workaround where you can email a service account with key files you must have unprotected. Please let us know if you want to be notified of a possible workaround.

    Again, we’re deeply sorry for any inconvenience. Per the notification emails, the replacement Azure RMS offer has been commercially available for over two years now. We invite you to review this commercially supported offer at https://products.office.com/en-us/business/microsoft-azure-rights-management. This offer is also included within Office 365 E3 and higher bundles at https://products.office.com/en-us/business/compare-office-365-for-business-plans

    Thank you.

    Microsoft Customer Success Team

    AskIPTeam@Microsoft.com


    Enrique Saggese - Sr. Program Manager - Information Protection - Microsoft Corporation

    Wednesday, December 2, 2015 12:28 AM

All replies

  • Hi Rodrigo,

     Thank you for posting, I am currently researching on this and will post a reply soon.
     your patience is appreciated.

    Regards,
    Nithin Rathnakar

    Sunday, November 29, 2015 6:20 PM
  • Thanks Nithin!

    I have tried to access the Microsoft RMS through my Excel application one day (November 27th) before the announced date of ending the services (November 28th) and the service had already gone... Now I have several excel files that are encrypted and I can not open in any circumstance... I have a Microsoft Live Account linked to the Microsoft RMS activation, but when I login there is the connection error that avoids the file to be released from the encryption...

    Monday, November 30, 2015 3:36 AM
  • Greetings,

    If you are having issues with Windows RMS (RMS v1) the following wiki covers the solution.

    RMS v1.x certificate expiration issues

    Once you update your RMS v1 to AD RMS you may migrate to Azure RMS. Azure RMS will be able to open the AD RMS protected content.

    Migrating from AD RMS to Azure Rights Management

    /Steve


    Steve L [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Monday, November 30, 2015 1:35 PM
  • Steve,

    I am a private user, using Office 2007 and Windows 10 Pro. Are you sure this will work with my PC? How can I know if I have Windows RMS (RMS v1) or AD RMS? I do not remember any update that I made manually for Rights Management.

    Tuesday, December 1, 2015 11:14 AM
  • Greetings Rodrigo,

    My apologies for confusing you. We had two changes to the RMS infrastructure this past weekend. One was the old Windows RMS server certificates expiration which is what I shared with you.

    It appears you may be using the old Live ID support for doing RMS, and the end of it's life (http://blogs.technet.com/b/rms/archive/2015/08/21/legacy-rms-for-microsoft-account-service-end-of-life.aspx).

    I'll see what I can find out.

    /Steve


    Steve L [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, December 1, 2015 11:35 AM
  • I have the same problem, was using Live ID RMS for encryption of an Excel Workbook but unaware that the trial service was coming to an end.  I really need to get access to the file content so any fix would be gratefully received.

    Tom

    Tuesday, December 1, 2015 12:02 PM
  • We are sorry if the shutdown of the Microsoft IRM Services for Live ID Trial has taken you by surprise. Effort was made over the last several months to contact you at the email address you had registered with us. The purpose of these messages was to alert the users that we were terminating the trial service and to warn you that you needed to decrypt files in advance of the shutdown. You can view the message sent here. The blog post on the topic is listed here.

    Unfortunately, there was an unplanned outage immediately before the shutdown which made it impossible for users that tried to decrypt their documents at the last minute. We apologize for that.

    Despite the terms of the agreement for this trial service explicitly stating that Microsoft had the right to shut down the service without notification and that we recommended that you not use this trial service for critical business documents, we still made a best effort to warn you. Unfortunately, at this time, there is no way to recover your encrypted files after the expiration of the service. We’re looking to see if we can setup a workaround where you can email a service account with key files you must have unprotected. Please let us know if you want to be notified of a possible workaround.

    Again, we’re deeply sorry for any inconvenience. Per the notification emails, the replacement Azure RMS offer has been commercially available for over two years now. We invite you to review this commercially supported offer at https://products.office.com/en-us/business/microsoft-azure-rights-management. This offer is also included within Office 365 E3 and higher bundles at https://products.office.com/en-us/business/compare-office-365-for-business-plans

    Thank you.

    Microsoft Customer Success Team

    AskIPTeam@Microsoft.com


    Enrique Saggese - Sr. Program Manager - Information Protection - Microsoft Corporation

    Wednesday, December 2, 2015 12:28 AM
  • Enrique,

    I was aware of the end of the service, by an e-mail sent to me explaining that it would be ended by November 28th. The problem is that I tried to unblock some excel files I had encrypted on November 27th, one day before the service shutdown. By my surprise, the service was not responding one day before the end of services.

    I have 13 excel files now blocked.

    The question is: Azure RMS can open my files if I purchase their services? I am a private user with Office 2007 and Windows 10 Pro, requiring a simple solution to de-encrypt these files that have historical importance for me.

    Is there a chance to recover my encrypted files in the future?

    I trusted in this RMS for years, and you inform a date to end and shutdown one day earlier?

    Wednesday, December 2, 2015 4:11 PM
  • Enrique,

    Thank you for your reply. But I didn't noticed that email, if it is sent to me at all.

    This is very awkward situation.

    How Microsoft can just ended this services without back up?

    This is not standard service, that can be shot down with one e-mail notice. This is service which encrypts files, and you just toss the key, one and only!!! And left people with locked files that can't be open again, ever?!

    Do you mean that your users encrypt files for fun or they thought their files are important? Important enough to use the encryption service of the most popular and powerful Company in the World. And we all trust Microsoft that this service will be excellent, the files will be protected and usable for users that is allowed to open them. What are fools we are, all...

    Enrique, this should not be left like this.

    Alert what ever you have to. And start IRM server or back-up for some time more. We all have to open our files. Send us noticeS when we can use IRM to open the files.




    Thursday, December 17, 2015 2:32 PM
  • Hi Any news from Microsoft? I hope they will not let this topic die. Sly
    Monday, December 21, 2015 4:25 PM
  • Enrique,

    Any news, progress, promise, solution for us all regarding this matter?

    Regards

    Alex

    Wednesday, December 23, 2015 11:08 AM
  • I used this service and do not recall an email about the decommission.  If I had I'm sure I would have done as informed.  At this point I have a very big problem and desperately need your help Microsoft.  I have one file I used each year, which is used at year end for work and my family.  If I do not get back the file back I will have serious financial loss.  Can you please assist in any way to decrypt or allow me to open my file that was protected with this service?  -Harlan


    • Edited by Harlan_Lane Saturday, December 26, 2015 4:47 AM
    Saturday, December 26, 2015 4:30 AM
  • From Rodrigo Martensen @rcmartensen via Twitter

     

     

    Need to know if Azure RMS can open protected documents encrypted by old Microsoft RMS. I have some excel files that are encrypted by old Microsoft RMS and now I am not able to open them. Seems the support has ended and the connection with the server does not complete.


     

    Thanks,

    @AzureSupport

    I have the same problem. I can't believe that Microsoft will not responsible on this.
    Tuesday, January 19, 2016 5:59 PM