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  • Question

  • Receiving the following error when attempt to get a product key:

    An unknown service exception occurred. Please try again or contact customer support with the following reference id. 

    Reference Id: 

    1368895913

    This error has been logged with the reference number noted above. Please use this reference number if you contact support.

    Saturday, October 8, 2016 2:48 PM

All replies

  • Receiving the following error when attempt to get a product key:

    An unknown service exception occurred. Please try again or contact customer support with the following reference id. 

    Reference Id: 

    1368895913

    This error has been logged with the reference number noted above. Please use this reference number if you contact support.

    Dear Darpa,

    You can access your "My Product Keys" from the new Visual Studio Subscription Portal the old MSDN portal may not work if your subscription is active in the new MSDN portal.

    Thanks
    prathaprabhu


    Don't Say Can't Say Can to Not

    • Proposed as answer by prathaprabhu Saturday, October 8, 2016 3:53 PM
    Saturday, October 8, 2016 3:53 PM
  • Hi

    1368895913 I can't launch visual studion 2015

    Tuesday, October 23, 2018 7:57 PM