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CCF2009 AgentDesktop Error! RRS feed

  • Question

  • Start CCF2009/AgentDesktop.exe


    PopUp Error Window
     ->
    DESKTOP_ERR_UNABLE_LOGIN: Unable to login - make sure your domain\\user name is correctly configured in the system.
    Application will exit now.
    <-

    ->
    2009-11-24 16:30:50: Microsoft Customer Care Framework 2009: Agentdesktop starting...
    2009-11-24 16:30:50: Microsoft Customer Care Framework 2009: 无法加载 DLL“windowsaccessbridge.dll”: 找不到指定的模块。 (异常来自 HRESULT:0x8007007E)。
    2009-11-24 16:30:54: Microsoft Customer Care Framework 2009: DESKTOP_ERR_UNABLE_LOGIN: Unable to login - make sure your domain\\user name is correctly configured in the system.

    Application will exit now.
    System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: AgentLogin: User YITONG\hwl does not exist in the database. (错误详细信息等于 很可能由 IncludeExceptionDetailInFaults=true 创建的 ExceptionDetail,其值为:
    System.Data.SqlClient.SqlException: AgentLogin: User YITONG\hwl does not exist in the database.
       在 System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
       在 System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
       在 System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
       在 System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
       在 System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
       在 System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
       在 System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehav...)。
    2009-11-24 16:30:57: Microsoft Customer Care Framework 2009: DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred.  The application may now exit.
    System.NullReferenceException: 未将对象引用设置到对象的实例。
       在 Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Login()
       在 Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Load(Object sender, EventArgs e)
       在 System.Windows.Forms.Form.OnLoad(EventArgs e)
       在 Microsoft.Ccf.Csr.UIConfiguration.UIConfiguration.OnLoad(EventArgs e)
       在 System.Windows.Forms.Form.OnCreateControl()
       在 System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
       在 System.Windows.Forms.Control.CreateControl()
       在 System.Windows.Forms.Control.WmShowWindow(Message& m)
       在 System.Windows.Forms.Control.WndProc(Message& m)
       在 System.Windows.Forms.ScrollableControl.WndProc(Message& m)
       在 System.Windows.Forms.ContainerControl.WndProc(Message& m)
       在 System.Windows.Forms.Form.WmShowWindow(Message& m)
       在 System.Windows.Forms.Form.WndProc(Message& m)
       在 Microsoft.Ccf.Csr.UIConfiguration.UIConfiguration.WndProc(Message& m)
       在 Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.WndProc(Message& m)
       在 System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
       在 System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
       在 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    2009-11-24 16:30:58: Microsoft Customer Care Framework 2009: Agentdesktop exited.
    <-

    Who can help me~


    宁愿躲在奔驰里哭泣,也不愿骑着单车微笑!
    Tuesday, November 24, 2009 8:36 AM

All replies

  • Have you created the login for the user to access the CCF agent desktop : YITONG\hwl
    if yes then debug the code and check where exactly you are getting this error and post.
    i believe you might have received this error while calling the function login(), check if you can access the web service Microsoft.Ccf.Csr.WebServices.ContactCenter/AgentStats.asmx


    Dipesh Parmar
    Tuesday, December 22, 2009 11:02 AM