locked
Three of six of my apps are not available in Germany any more RRS feed

  • Question

  • Hallo,

    I have a problem with the German marketplace. Until yesterday all was correct. Today I have noticed, that three of my six apps are not visible any more. The result on phone is the same as the result on web site. So I use the web site-links to show my problem:

    In the German store (de-de) I only see now three apps:
    http://www.windowsphone.com/de-de/search?q=rolf+borst
    Visible: Funktionsplotter, Periodensystem, Schachuhr  --> OK
    Three apps are "lost" since yesterday: Kennzeichensammler, Sparbüchse, Noch 53 Tage   ---> ?????

    When I change to other markets, it seems OK

    http://www.windowsphone.com/de-at/search?q=rolf+borst (Austria) --> OK
    http://www.windowsphone.com/en-us/search?q=rolf+borst (US) --> OK
    ...

    I first noticed this in the "best reviewed" page --> Today there was a "big bang" and a lot of apps are lost. So I think it's not only my apps that are "lost" in the market.

    The app-IDs of my "lost" apps in Germany are the following:

    Kennzeichensammler: fa1cac89-b903-e011-9264-00237de2db9e
    Sparbuechse: 749c5385-2574-e011-81d2-78e7d1fa76f8
    Tagescountdown: 6af26a96-1b27-e011-854c-00237de2db9e

    In DevCenter all seems OK. I never had that problem with this selective "unvisibility" in only one market before.

    Bye and thanks for your help

    Rolf

    Wednesday, September 18, 2013 2:44 PM

Answers

All replies

  • I have the same issue for my app "Bank Account Manager"

    It was always visible on the FR market at 6th position and today it is not visible anymore !?

    It is however avail in other like US market : http://www.windowsphone.com/en-us/store/app/bank-account-manager/5aff2b39-2e06-e011-9264-00237de2db9e

    it is the second time I'm facing this problem

    I think there an issue with the Store today !

    JP

    Wednesday, September 18, 2013 3:25 PM
  • My app "Bahn Connector" also disappeared from the german store. I created a support ticket 8 hours ago, no reaction yet.

    However, this morning when I tried to view the "details" tab for this app in the dashboard, I also got an error message which is not the case anymore.

    So my guess is, that Microsoft already fixed the problem an now it's only a caching problem, which should fix itself in a few hours (hopefully by tomorrow).

    Stefan

    Wednesday, September 18, 2013 3:59 PM
  • Hello All,

    We are aware of the issue with apps appearing in certain markets, thank you to those of you that created support requests, and we are working to resolve it as soon as possible. At this time we do not have any further details.

    -Eric


    Windows Phone Developer Support

    Send us your feedback about the Dev Center

    • Marked as answer by Rolf Borst Friday, September 20, 2013 7:25 AM
    Wednesday, September 18, 2013 4:36 PM
  • Recently, my app 智能课程表 can't search in china store,but i can search it in other store.Why?
    Thursday, September 19, 2013 1:44 AM
  • Hello MSFT,

    My new app's downloads count never updated.

    Only few reviews are updated and the rank is going down and down.

    The real downloads and good ratings never affect the rank of the app.

    So my app is no longer exposed from search result and i have lost time and chance.

    Can you recover this? please answer. so i can decide to delete and re-publish the dead app.


    vOid64

    Thursday, September 19, 2013 2:08 AM
  • same here!
    Thursday, September 19, 2013 9:17 AM
  • The same issue for me. My apps does not appear in the german marketplace. Now longer than +24h.

    Does there exist any SLA (Service level agreement)? Or is the marketplace a low prio topic for Microsoft?

    What about the lost profits...

    Thursday, September 19, 2013 9:49 AM
  • Hello,

    My an app has published maybe between 9/6/2013 and 9/11/2013.

    I haven't received the mail "Congratulation! submission passed" for the app.

    Anyway it was appeared in the store for a few days.

    Now the app has some reviews but has no downloads report.

    Also the app does not appear in the store search result.

    What should i do?

    Is it going to be recovered?


    vOid64

    Thursday, September 19, 2013 1:11 PM
  • Today the apps "returns". Thanks for the help.

    Bye

    Rolf

    Friday, September 20, 2013 7:27 AM
  • Hello All,

    This issue should now be resolved as on September 20, 2013. It may take a few hours for the servers to propogate the resolution.

    If you are still experiencing this issue later today, please contact developer support.

    -Eric


    Windows Phone Developer Support

    Send us your feedback about the Dev Center

    Friday, September 20, 2013 4:34 PM