I NEED HELP I DONT KNOW WHAT TO DO!!!

Question

http://imageshack.us/photo/my-images/217/fatalerrorsl.png/

http://imageshack.us/photo/my-images/847/windowsupdateerror.png/

http://imageshack.us/photo/my-images/820/theinstallationlog.png/

http://imageshack.us/photo/my-images/233/programloaduperror.png/

Please take a look at these pictures :L these errors are starting to piss me off!!

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Dayton Neuburger

Answer 1

http://i1233.photobucket.com/albums/ff383/NobleProductions2010/MicrosoftFailureHelp.gif

Please watch that gif and help me out!!

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Dayton Neuburger

There is no image, please post it by using the "Insert\Edit Image" button above in tool bar while posting.

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Faraz

Answer 2

Basically what is happening is it keeps saying failed to install then it auto quits.

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Dayton Neuburger

Answer 3

It Quits without giving any error code or information.

What product are you trying to install?

please upload your screen shoot image for to know the problem better.

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Faraz

Answer 4

Hi Dayton,

Any update?

There are several things I would like to clarify with you:

• What is your OS version?
• Did you want to install .NET Framework? Which version did you want to install?
• What is the error message/error code you received?

Below are some common tips that could help install .NET Framework successfully. You can follow these tips to install again, if the installation still could not succeed, please collect the installation logs for further analyze.

• Turn off your anti-virus/antispyware software during installation;
• Install the latest Windows updates from the Windows Update site: http://update.microsoft.com;
• Complete or dismiss Windows Update before installation. (And don't forget to turn it on later);
• Clean your %temp% folder (Start Menu >> Run >> Type "%temp% >> OK);
• Run the .NET Framework setup with Administrator privilege: right-click the installer -> Run as administrator.

If the installation still failed, please collect the installation log files from "%temp%" folder with the Log Collection Tool. Upload the vslogs.cab file to some public site, and paste the URL link here, so that we can access to the file and help check installation logs.

If you have any concerns, please feel free to let me know.

Best Regards, 

---

Andrew Wu [MSFT]
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Answer 5

http://imageshack.us/photo/my-images/217/fatalerrorsl.png/

http://imageshack.us/photo/my-images/847/windowsupdateerror.png/

http://imageshack.us/photo/my-images/820/theinstallationlog.png/

http://imageshack.us/photo/my-images/217/fatalerrorsl.png/

Windows 7 is my OS

.NET 4.0

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Dayton Neuburger

Answer 6

Hi Dayton,

Thanks for posting back.

Would you please help to collect the installation logs and send it to me? (E-mail: v-anwu_at_microsoft_dot_com). Note: Please attach the link of this post in the mail.

According to the installation log, it seems the installer failed to install the Windows6.1-KB958488-v6001-x64.msu, You can also try download and install it alone: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=7942

Waiting for your mail.

Best Regards, 

---

Andrew Wu [MSFT]
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Answer 7

That didn't help because that email you told me to email is fake and did not respond lol and I'd actually like help with this issue cause half of my programs don't work now and they used too!!!

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Dayton Neuburger

Answer 8

Half of the programs I have don't work cause of this dang CLR Error check out the new pictures above and stuff read those and let me know what to do :D

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Dayton Neuburger

Answer 9

Hi Dayton,

I'm sorry to hear about this issue is still remains and casued so much trouble.

Actually, I have received you email without the installation log I mentioned in my post. Would you please help to use the Log Collection Tool to collect the installation logs, and send it to me for further analyze? (Email: [e-mail]).
(After run the log collection tool, you can find a vslogs.cab file in your %temp% folder.)

Additionally, have you tried install the Windows6.1-KB958488-v6001-x64.msu alone? Did this work?

I'm waiting for your email.

Sincerely,

---

Andrew Wu [MSFT]
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Answer 10

Hi Dayton,

Thanks for sending me the email. However, I still could not find the complete installation logs file vslogs.cab in the email. In order to help provide more specific suggestion to help resolve this problem, I need to check the full installation log and find the root cause of your problem. Would you please help to collect the installation logs and send it to me?

Additionally, according the screenshot in your email, it appears the setup failed to install Windows6.1-KB958488-v6001-x64.msu with error code 0x240006. In this case, you may:

1. Open Start menu >> Control Panel >> Programs and features >> View installed updates, check if the update KB958488 already exists in the list. If so, please remove them first.
2. Temporary turn off your anti-virus/antispyware software;
3. Clean the %temp% folder (Start Menu >> Run >> Type "%temp% >> OK);
4. Manually download and install the update from the link below:
   http://www.microsoft.com/download/en/details.aspx?id=7942
5. Install .NET Framework 4.0 with Aministrator privilege(right-click the installer -> Run as administrator

I have found a similar issue in the forum: http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/cdbeb67c-4c0b-45ca-957f-af526f27fc36

Thanks for your understanding.

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Andrew Wu [MSFT]
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Answer 11

Hi Dayton,

Any update? Has this issue resolved? I'm still not receiving the installation logs, if the problem still exists, would you please send the logs to me?

Best Regards, 

---

Andrew Wu [MSFT]
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Answer 12

That did not work anyway here is something I found while trying to install it again in the Temp also that update is already on here but I still get the CLR Error code when I open up my programs....

Code in the File I found anyway here is the Link to the installation Logs

http://www.mediafire.com/?nal6hr0h2tgyhbo

 

[8/26/2011, 19:22:26] === Logging started: 2011/08/26 19:22:26 ===
[8/26/2011, 19:22:26] Executable: C:\Users\Dayton\Downloads\dotNetFx40_Full_x86_x64.exe v4.0.30319.1
[8/26/2011, 19:22:26] --- logging level: standard ---
[8/26/2011, 19:22:26] Successfully bound to the ClusApi.dll
[8/26/2011, 19:22:26] Error 0x80070424: Failed to open the current cluster
[8/26/2011, 19:22:26] Cluster drive map: ''
[8/26/2011, 19:22:26] Considering drive: 'A:\'...
[8/26/2011, 19:22:32] Drive 'A:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'C:\'...
[8/26/2011, 19:22:32] Considering drive: 'D:\'...
[8/26/2011, 19:22:32] Drive 'D:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'E:\'...
[8/26/2011, 19:22:32] Drive 'E:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'F:\'...
[8/26/2011, 19:22:32] Drive 'F:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'G:\'...
[8/26/2011, 19:22:32] Drive 'G:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'H:\'...
[8/26/2011, 19:22:32] Drive 'H:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'I:\'...
[8/26/2011, 19:22:32] Drive 'I:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'J:\'...
[8/26/2011, 19:22:32] Drive 'J:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'K:\'...
[8/26/2011, 19:22:32] Drive 'K:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'L:\'...
[8/26/2011, 19:22:32] Drive 'L:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Considering drive: 'M:\'...
[8/26/2011, 19:22:32] Drive 'M:\' is rejected because of the unknown or unsuitable drive type
[8/26/2011, 19:22:32] Drive 'C:\' has been selected as the largest fixed drive
[8/26/2011, 19:22:32] Directory 'C:\0eaf81893b820b78e114bde5a90a02\' has been selected for file extraction
[8/26/2011, 19:22:32] Extracting files to: C:\0eaf81893b820b78e114bde5a90a02\
[8/26/2011, 19:22:41] Extraction took 8.705 seconds
[8/26/2011, 19:22:41] Executing command line: 'C:\0eaf81893b820b78e114bde5a90a02\\Setup.exe /x86 /x64'

 

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Dayton Neuburger

Answer 13

Hi Dayton,

Any update? Has this issue resolved? I'm still not receiving the installation logs, if the problem still exists, would you please send the logs to me?

Best Regards, 

---

Andrew Wu [MSFT]
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Please remember to mark the replies as answers if they help and unmark them if they provide no help.

I forgot to quote you on my last message that's why you probably haven't replied yet so if you can read my previous message cause it contains a mediafire link leading to the vslogs.cab file.

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Dayton Neuburger

Answer 14

Hi Dayton,

After checking the installation logs, I found error messages below:
In WindowsUpdate.log file:
2011-08-21 21:50:36:821 7424 24ac COMAPI IUpdateService removing volatile scan package service, serviceID = {BE5C8F3D-7131-43F6-A4FF-0A9E816A81E7}
2011-08-21 21:50:36:823  324 1fa8 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
2011-08-21 21:50:36:823 7424 24ac COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

In cbs.log file:
2011-08-21 21:50:36, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2011-08-21 21:50:36, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2011-08-21 21:50:36, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2011-08-21 21:50:36, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

For the error "0x80248014", it means "An operation did not complete because the service is not in the data store." It appears yoru Windows Update service is currupted, and it casued the .NET Framework failed to install. So we'll need to perform some methods to fix the Windows Update issue first:

• Reset WU components: http://support.microsoft.com/kb/971058
• Reinstall WU Agent: http://support.microsoft.com/kb/949104
• Run Readiness Tool: http://support.microsoft.com/kb/947821
• Check & fix system files: please run the command below in Command Prompt:
  >sfc /scannow
  See: http://support.microsoft.com/kb/929833
• Check disk error with the command:
  >chkdsk volume:/r
  See: http://support.microsoft.com/kb/315265

If the problem still could not resolve, I would like to suggest you open a new post in the Windows 7 Update forum to consult Windows experts to for the Windows Update issue.

Best Regards,

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
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Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Answer 15

Hi Dayton,

After checking the installation logs, I found error messages below:
In WindowsUpdate.log file:
2011-08-21 21:50:36:821 7424 24ac COMAPI IUpdateService removing volatile scan package service, serviceID = {BE5C8F3D-7131-43F6-A4FF-0A9E816A81E7}
2011-08-21 21:50:36:823  324 1fa8 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
2011-08-21 21:50:36:823 7424 24ac COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

In cbs.log file:
2011-08-21 21:50:36, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2011-08-21 21:50:36, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2011-08-21 21:50:36, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2011-08-21 21:50:36, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

For the error "0x80248014", it means "An operation did not complete because the service is not in the data store." It appears yoru Windows Update service is currupted, and it casued the .NET Framework failed to install. So we'll need to perform some methods to fix the Windows Update issue first:

• Reset WU components: http://support.microsoft.com/kb/971058
• Reinstall WU Agent: http://support.microsoft.com/kb/949104
• Run Readiness Tool: http://support.microsoft.com/kb/947821
• Check & fix system files: please run the command below in Command Prompt:
  >sfc /scannow
  See: http://support.microsoft.com/kb/929833
• Check disk error with the command:
  >chkdsk volume:/r
  See: http://support.microsoft.com/kb/315265

If the problem still could not resolve, I would like to suggest you open a new post in the Windows 7 Update forum to consult Windows experts to for the Windows Update issue.

Best Regards,

---

Andrew Wu [MSFT]
MSDN Community Support | Feedback to us
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Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Andrew I'm 15 years old I dont know what you are asking me to do lol I am not saying I am bad with computers but I am saying that I need some assistance how about you Team View me?  I would really like it if you did I don't know what to do... to be honest...

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Dayton Neuburger

Answer 16

Hi Dayton,

I help to summarize the steps you need to perform as below:

1. Open Command Prompt with Administrator privilege:
   Go to Start menu -> All Programs -> Accessories -> Command Prompt right-click the program -> Run as administrator;
2. Type the command below, then press Enter:
   >sfc /scannow
   Check the result of this command, does it find any errors? Can it reports error be fixed?
3. Type the command below, then press Enter:
   >chkdsk C: /R
   Wait for the command finish processing, and check the output to see if there are any error in your disk;
4. Download and run the Readiness Tool from this link: http://go.microsoft.com/fwlink/?LinkID=167367
5. Download and try the fix it in this article: How do I reset Windows Update components?
   If the fix it does not work, follow the setps mentioned in the article to manually reset Windows Updates components;
6. Follow the steps in this article to reset Windows Update Agent
7. I find you have some removable device connected to your computer, please disconnect them before install .NET Framework

If after performing the steps above you still could not install .NET Framework, I think you might be required to perform a machine restore or an in-place upgrade to recover it. For one quicker way to repair OS or restore the OS configuration to an earlier point, please see:
     - http://support.microsoft.com/kb/936212/
     - http://support.microsoft.com/kb/2255099

I hope this will help to resolve your problem.

Have a nice day.

---

Andrew Wu [MSFT]
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