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Unable to save in Paint 3D

    Question

  • Every time I hit SAVE in Paint 3D it gives me the error message: Couldn't save Something went wrong.

    How do I fix this?

    Since I can't find a discussion for Paint 3D I added to office Discussion. 

    Thursday, January 18, 2018 11:39 AM

All replies

  • Hi,

    I could not reproduce your issue ([Save] button won't work).
      
      

    Please try to remove your Paint 3D and to install it again.
    How to completely remove the Paint 3D app from Windows 10
    https://www.windowscentral.com/how-completely-remove-paint-3d-windows-10

    Regards,

    Ashidacchi

    Saturday, January 20, 2018 4:47 AM
  • HI....I faced similar issue. Unable to save a 2D pic in paint 3D. Un-installed and re-installed the app, but the problem still exists. Request your help.

    Regards,

    SM 

    Wednesday, February 21, 2018 4:51 AM
  • Hi SagnikM,

    Please provide your Windows version and build number.
        
    You can see it by:
    [Windows logo] key + [R] > type winver and [Enter]

    Regards,

    Ashidacchi

    Wednesday, February 21, 2018 5:44 AM
  • HI,

    The version is as below. It worked fine last week but unable to save since last 5 days

    Version 1709 (OS Build 16299.248)

    Regards,

    SM

    Wednesday, February 21, 2018 10:12 AM
  • Hi SagnikM,

    I could save two types of 2D picture (2D-PNG and 2D-JPEG) with Paint3D.
        
    (1) Can't you save in both types?
    (2) What is version of your Paint3D?
        
    Regards,

    Ashidacchi

    Thursday, February 22, 2018 12:05 AM
  • Hi Lou G,

    How is your issue?  Has it been resolved?

    Regards,

    Ashidacchi

    Thursday, February 22, 2018 12:06 AM
  • Hi Lou G/Ashidacchi,

    My issue is still unresolved. I am unable to save in any of the formats (2D- .jpg, 2D-.png).

    The paint 3D version is 4.1801.19027.0

    Let me know if by any change i can give you remote access of my PC. You can repro the issue then.

    Regards,

    SM


    • Edited by SagnikM Thursday, February 22, 2018 9:55 AM
    Thursday, February 22, 2018 9:54 AM