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FSLogix permanently resets roamed search indexes RRS feed

  • Question

  • Hello there,

    we have a problem with the Search Roaming function. We only use the FSLogix function for roaming Outlook (2010) profiles and so far the technical part works as it should. The users are working on a single XenApp 7.15 CU3 / 2016 Terminalserver, the OS is up to date. The user profiles part is managed by Citrix UPM. All needed exclusions, e.g. the "\AppData\Local\Microsoft\Office"-folder, are set as mentioned in the FSLogix FAQ/best practise.

    "Enable Cache Mode" for Outlook is set via GPO. We already installed the latest version of FSLogix, but no luck - the search index keeps resetting every week. There are following entries inside the log. It seems to be the same problem that i have found here:

    https://discussions.citrix.com/topic/404589-fslogix-search-roaming-windows-service-service-keeps-disabling-itself/

    Sometimes we also have to deal with profiles that are loaded twice (see log, USERNAME.DOMAIN) on this terminal server, maybe that could cause it? When one user has the problem with the search index it doesn´t take long and the indexes were resetted for all users on this server. Very annoying. I also went through the search problems thread here, but no luck.

     ===== Begin Session: Reset of all local user dbs
    [07:48:56.713][tid:00000d78.0000115c][INFO]            Disabling and Stopping WSearch
    [07:48:56.713][tid:00000d78.0000115c][INFO]            Service is Auto Start: WSearch
    [07:48:56.713][tid:00000d78.0000115c][INFO]            Service disabled: WSearch
    [07:48:56.979][tid:00000d78.0000115c][INFO]            Stopping WSearch (current state is 0x00000003)
    [07:48:56.979][tid:00000d78.0000115c][INFO]            Sending stop control message to WSearch
    [07:48:56.979][tid:00000d78.0000115c][INFO]            WSearch cannot accept control messages
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully stopped WSearch
    [07:48:57.775][tid:00000d78.0000115c][INFO]            WSearch was enabled. Now it is disabled.
    [07:48:57.775][tid:00000d78.0000115c][INFO]            WSearch was running. Now it is stopped.
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Deleting user's search databases
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Removing: C:\Users\user1\AppData\Roaming\FSLogix\WSearch
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Config
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Config
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Config
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edb.jcp
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edb.jtx
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edb00162.jtx
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edb00163.jtx
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edb00164.jtx
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edbres00001.jrs
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edbres00002.jrs
    [07:48:57.775][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\edbtmp.jtx
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\FrxOutlook_11710110881654789976.edb
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\FrxOutlook_11710110881654789976.jfm
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.1.Crwl
    [07:48:57.791][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.1.gthr
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.2.Crwl
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.2.gthr
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.3.Crwl
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.3.gthr
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.4.Crwl
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.4.gthr
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.5.Crwl
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex\SystemIndex.5.gthr
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs\SystemIndex
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\GatherLogs
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap\CiPT0000.000
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap\CiPT0000.001
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap\CiPT0000.002
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\PropMap
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Recursing to remove directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore\CiST0000.000
    [07:48:57.807][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore\CiST0000.001
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore\CiST0000.002
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex\SecStore
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects\SystemIndex
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976\Projects
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed file: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976.reg
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed directory: C:\Users\user1\AppData\Roaming\FSLogix\WSearch
    [07:48:57.822][tid:00000d78.0000115c][INFO]            Successfully removed: C:\Users\user1\AppData\Roaming\FSLogix\WSearch
    [07:48:58.166][tid:00000d78.0000115c][INFO]           ===== Begin Session:  Windows Search Mount
    [07:48:58.166][tid:00000d78.0000115c][INFO]             Mount operation triggered for: S-1-5-21-3740087771-3844942384-596577923-3126
    [07:48:58.166][tid:00000d78.0000115c][INFO]             Windows Search Service status ready for mounting stage
    [07:48:58.166][tid:00000d78.0000115c][INFO]             Database for user "S-1-5-21-3740087771-3844942384-596577923-3126" not found
    [07:48:58.166][tid:00000d78.0000115c][INFO]             Deleting: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976
    [07:48:58.166][tid:00000d78.0000115c][INFO]             Directory does not exist: C:\Users\user1\AppData\Roaming\FSLogix\WSearch\FrxOutlook_11710110881654789976
    [07:49:02.135][tid:00000d78.0000115c][INFO]             Catalog creation succeeded
    [07:49:02.150][tid:00000d78.0000115c][INFO]             ExportRegistry operation suceeded
    [07:49:02.150][tid:00000d78.0000115c][INFO]             Search catalog mount succeeded
    [07:49:02.150][tid:00000d78.0000115c][INFO]           ===== End Session:  Windows Search Mount

    Thank you for your assistance and kindly regards
    Nico





    • Edited by TR2N-LG Monday, October 21, 2019 9:47 AM
    Monday, October 21, 2019 9:37 AM

All replies

  • Unfortunately, search database corruption is something that happens with or without FSLogix on the machine. We can't completely prevent it. We try and limit the scope of database rebuilding, but when corruption occurs, sometimes the only thing we can do is index all of the databases. 

    Just so I am understanding correctly, are you seeing the search service disabled and never enabled again? Or does search return to normal function after the databases are indexed after the corruption?

    Also, which version of FSlogix are you running? 

    Friday, October 25, 2019 1:20 AM
  • Hi,

    when i have a look at the event log of the server i am able to see that the search service is resettings its state from manual to automatic, after a reset appears that i see inside the FSLogix log. We are using the latest version.

    Kindly regards
    Nico

    Friday, October 25, 2019 8:26 AM
  • If I understand correctly, then it sounds like you are seeing the desired behavior. 

    Since corruption is unavoidable, the only way to 'fix' the issue is to rebuild the index. In order to rebuild the search index, we need to stop search, but we need to disable it first or else it will start before we have time to delete the corrupt index. So we disable WSearch, stop WSearch, delete the corrupt databases and then enable and start WSearch again. Then it will create the new databases and the user will be able to continue using search. 

    With that said, we are looking at how we can minimize corrupt search databases, but as of now, they are unavoidable. I hope that helps to clear up your concern.

    Monday, October 28, 2019 6:53 PM
  • Hello  TR2N-LG

    Did you find a solution for this issue?

    We have the same problem

    Thanks

    Thursday, April 30, 2020 4:55 PM