Game wrongly rejected Hardware Requirements (Inaccurate Representation)


  • I'm not sure exactly where to post this since I couldn't find developer dashboard are but when I submitted my game it got rejected for 

    "As of July 1, 2018, hardware requirements will need to be declared in the Recommended Hardware metadata field. Please update your app metadata on your next submission. Your app requires the following: Xbox controllers"

    I clearly have that here but it got rejected anyways. Why is this considered "Inaccurate Representation" when it's clearly listed here? Is there some other location I need it in like my visual studio project/solution or something?

    • Edited by Green Bray Games LLC Thursday, February 08, 2018 8:42 PM further info on why I am asking question
    Thursday, February 08, 2018 8:41 PM

All replies

  • Hello, Green Bray Games LLC.

    I escalated this issue to our engineers for investigation. We will update you as soon as we have more information.


    Friday, February 09, 2018 4:55 AM
  • Thank you so much!
    Friday, February 09, 2018 2:11 PM
  • Hello, Green Bray Games LLC.

    Our engineering team requests the more info.

    1. What is AppID of this product?

    2. What is BIgID of this product?

    Please let us know.


    Saturday, February 10, 2018 4:09 AM
  • "AppId": "9NS79V6S8D6C"

    is the BIgID the Package/Identity/Name, Package SID, Package Family Name (PFN), Package/Identity/Publisher or something else? I don't see that on my dashboard or in VS project

    Saturday, February 10, 2018 7:51 PM
  • I have the same issue - certification failure because my game requires an Xbox controller saying that I need to "add this limitation to the Recommended Hardware field". I have the Xbox controller "Minimum" and "Recommended" boxes checked.

    Wednesday, February 14, 2018 5:04 PM
  • Hello, Mike Oliphant.

    Could you please provide the AppID/BigID for your product.


    Wednesday, February 14, 2018 5:52 PM
  • AppID: 9N5NTJ8P6G5B
    Wednesday, February 14, 2018 6:22 PM