Windows Image Acquisition (WIA) service is being hung on starting. RRS feed

  • Question

  • In my Error Log of Windows XP Professional, Version 5.1, it is repeatedly showing that my Windows Image Acquisition (WIA) service is hung on starting.  The Canon camera Access Library 8 bundled service software I had installed depends on the WIA service which failed to start because of the following error:  After starting, the service hung in a start-pending state.  Canon reps say I should refer this problem to Microsoft.  When I go into Services.MSC, the startup type for Windows Imaging Acquisition service is selected Automatic and not stopped.  I don't seem to have any problems downloading images using the system's Scanner and Camera Wizard, but the computer doesn't seem to recognize the Canon camera for automatic downloading/transferring.  Before Canon, I had a Kodak software which seemed to work excellent with automatic downloading/transferring and didn't have WIA service hung indicating in Error Log.  My computer seemed to function a little slower after I installed the Canon software.  Is there a conflict and should I uninstall the Canon software?  Or what can be done about the WIA service to resolve this problem?
    Sunday, September 5, 2010 4:17 AM


All replies




    Thank you for visiting the Microsoft forum. This forum focuses on Perfmon and diagnostic tools. I am moving your question to the moderator forum ("Where is the forum for..?"). The owner of the forum will direct you to a right forum.



    Bruce Adamczak

    Tuesday, September 7, 2010 5:49 PM
  • This is the #1 search result from Bing for the terms Windows Image Acquisition hung on starting XP -Vista.  Yet again, it's just somebody enforcing forum etiqutte and not providing any service to anyone.
    Thursday, October 27, 2011 4:03 PM
  • What about the error records that you found in the Error Log? Could you provide more details about them?
    Post this question in the Windows Answers Forum at the following address


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Thursday, October 27, 2011 5:14 PM