none
Word Add-in is loading blank RRS feed

  • Question

  • Hello all,

    We are developing custom add-in for our word users. Recently some of our user migrated from Office 2013 to Office 2016. Those who migrated from 2013 to 2016 are getting blank add-in while loading our documents. However, if you use the same machine but login as a different user then the add-in loads up just fine. 

    Does office save any specific setting related to custom add-in?

    Tuesday, January 10, 2017 9:52 AM

All replies

  • Hello,

    for analyzing your issue there are more information required. Which type of solution you used for developing: VSTO Add-in, VSTO Document or VSTO Template?

    Do you deploy the add-in for all users? Do you install Office 2016 on a blank system or upgrade from Office 2013 to 2016 with installed add-in?

    Tuesday, January 10, 2017 11:49 AM
  • We are developing word add-in and not VSTO. The problem is cookie are not posting to cross origin on machine on which office is upgraded from 2013 to 2016. But in IE the add-in works just fine. We suspect it is something to do with word..

    Tuesday, January 10, 2017 2:00 PM
  • Hi,

    What is the specific version of those computers which migrated from 2013 to 2016 ? Where do you publish and how do you install? Do you login a different account for computer or office?



    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.



    Friday, January 13, 2017 11:40 AM
    Moderator