Word Add-in is loading blank RRS feed

  • Question

  • Hello all,

    We are developing custom add-in for our word users. Recently some of our user migrated from Office 2013 to Office 2016. Those who migrated from 2013 to 2016 are getting blank add-in while loading our documents. However, if you use the same machine but login as a different user then the add-in loads up just fine. 

    Does office save any specific setting related to custom add-in?

    • Moved by Chenchen Li Wednesday, January 11, 2017 2:20 AM Office Add-in
    Tuesday, January 10, 2017 9:52 AM

All replies

  • Hello,

    for analyzing your issue there are more information required. Which type of solution you used for developing: VSTO Add-in, VSTO Document or VSTO Template?

    Do you deploy the add-in for all users? Do you install Office 2016 on a blank system or upgrade from Office 2013 to 2016 with installed add-in?

    Tuesday, January 10, 2017 11:49 AM
  • We are developing word add-in and not VSTO. The problem is cookie are not posting to cross origin on machine on which office is upgraded from 2013 to 2016. But in IE the add-in works just fine. We suspect it is something to do with word..

    Tuesday, January 10, 2017 2:00 PM
  • Hi,

    What is the specific version of those computers which migrated from 2013 to 2016 ? Where do you publish and how do you install? Do you login a different account for computer or office?

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    • Edited by Chenchen Li Friday, January 13, 2017 5:09 PM
    Friday, January 13, 2017 11:40 AM