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Error Code 0x00001A91 when trying to install .NET framework 4 RRS feed

  • Question

  • I got a new Gateway PC and started getting Windows Updates and found that I stopped being able to update after a few updates were done (it just said that the update failed).  After a bit of digging and attempting to install something else which requires the .NET Framework, I discovered that all these installs that failed require it.  I downloaded it and tried to install it separately and got Error Code 0x00001A91 when trying to install .NET framework 4.

    I searched the Microsoft site for this error but came up empty.  Any idea how to fix this so I can get it installed?

    Friday, October 7, 2011 9:22 PM

Answers

  • I just finished with Microsoft Support.  They tell me this issue will require a reinstall of my OS... which means I will loose at least a weeks worth of work getting the system re-configured and explaining to all the software companies why I need to get additional activation codes for my software (if they will allow it, since this new PC was purchased because of a hard disc failure on my old system and I've already had to get new activation codes).  I'm not sure what to do... either way it sounds like Microsoft's guys figure the issue is just to hard to fix to bother with it.
    • Marked as answer by Alexander Sun Friday, November 4, 2011 5:56 AM
    Tuesday, October 25, 2011 3:58 PM

All replies

  • Please try this full set of steps:

    Try this tool to *completely* remove .NET Framework 4.0:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Then, download a fresh copy of the full .NET Framework 4.0 installer:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17718

    Before you run the installer, clean out your %temp% directory and disable all AV/anti-malware/fireswall software.

    Run the installer As Administrator.

    If it fails, please share your install logs as follows:

    Please collect your install logs logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    • Proposed as answer by Alexander Sun Monday, October 10, 2011 8:28 AM
    • Marked as answer by Alexander Sun Tuesday, October 18, 2011 3:40 AM
    • Unmarked as answer by Alexander Sun Monday, October 24, 2011 8:49 AM
    Saturday, October 8, 2011 1:33 PM
  • Hi Jessup3D,

     

    Welcome to the MSDN forum.

     

    Could you please let me know your Windows version and Service Pack level?

     

    Have you tried MVP’s suggestions? Do they work for you?

     

    If you have any other concerns, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Monday, October 10, 2011 8:42 AM
  • pvdg42: Okay, sorry for the delay in getting back here... I tried running the install, it failed, and I ran through the steps you included and uploaded the vslogs.cab to the following link;

    https://skydrive.live.com/?cid=bfe5d440e7bf3415&Bsrc=EMSHHM&Bpub=SN.Notifications&id=BFE5D440E7BF3415%21385

    Alexander Sun: I'm running Windows 7 Home Premium Service Pack 1.  The fixes haven't helped yet, so I'm still digging for solutions (I work from home doing 3D visualization work, so I have to be careful with my system and with fixes to be sure I can fix this and still meet my clients deadlines... so thanks for your patience).

    Thursday, October 20, 2011 5:26 PM
  • I've looked at your log and the core issue is here:

    " \Windows6.1-KB958488-v6001-x64.msu) failed with 0x1a91 - Transaction support within the specified resource manager is not started or was shut down due to an error. .
     PerformOperation on exe returned exit code 6801 (translates to HRESULT = 0x1a91)


    Action complete

    Error 0x1a91 is mapped to Custom Error: "

    Unfortunately, I have not seen this situation and I don't have a specific suggestion, so I'm going to defer to Alexander on this.


    • Edited by pvdg42 Thursday, October 20, 2011 8:33 PM
    Thursday, October 20, 2011 8:32 PM
  • Hi Jessup3D,

     

    First of all, I recommend you reject all the removable devices before the installation.

     

    For the error message “Transaction support within the specified resource manager is not started or was shut down due to an error”, you can try the suggestion mentioned here: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/transaction-support-within-the-specified-resource/fba64f34-4c16-4551-82d7-f22169be0d97

    http://support.microsoft.com/kb/939399

    http://www.sevenforums.com/performance-maintenance/69763-task-scheduler.html

    http://blogs.vertigo.com/personal/alexark/Blog/Lists/Posts/Post.aspx?ID=5

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    If you have any other concerns, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Monday, October 24, 2011 9:33 AM
  • I just finished with Microsoft Support.  They tell me this issue will require a reinstall of my OS... which means I will loose at least a weeks worth of work getting the system re-configured and explaining to all the software companies why I need to get additional activation codes for my software (if they will allow it, since this new PC was purchased because of a hard disc failure on my old system and I've already had to get new activation codes).  I'm not sure what to do... either way it sounds like Microsoft's guys figure the issue is just to hard to fix to bother with it.
    • Marked as answer by Alexander Sun Friday, November 4, 2011 5:56 AM
    Tuesday, October 25, 2011 3:58 PM
  • Hi Jessup3D,

     

    I am sorry that .NET Framework installation let you experienced such terrible period of time. Frankly speaking, sometimes setup issues are more complex than what we imagine, because of different machines, different OS settings, different software installed and so on. For you situation, although the reinstallation or repair seems like inconvenient and wasting a lot of time, compared with that endless searching and try but no avail, it is a quicker and more direct way to resolve some tough problem in fact. If you have any other concerns after the reinstall, please feel free to let me know.

     

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Proposed as answer by pvdg42 Thursday, October 27, 2011 4:13 PM
    Thursday, October 27, 2011 5:49 AM