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App failed in content compliance certification. Crash at startup Exception code: 0xc000027b

    Question

  • Hi, 

    I submitted my first application on the store, but has been refused with the following motivation:

    Using the Windows App Certification Kit on a Windows RT system with this app, we couldn't get passing results when tested. Unfortunately, when our reviewers tried to launch your app failed to launch every time. Our reviewers were unable to complete a review. If we were able to capture a crash report, we have provided it to you. Please see: http://go.microsoft.com/fwlink/?LinkId=279806 for information on how to work with the crash reports.

    As I do not have an ARM device where to test, I tried to view the report and analyze the dump that the MS people sent me (see below).

    Anybody can give me an idea of what is the problem?
    Thanks, Fabrizio

    ***** file WER6321.tmp.appcompat.txt *****************

    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="GeologiaItalia.Windows.exe" FILTER="CMI_FILTER_PRIVACY">
        <MATCHING_FILE NAME="Bing.Maps.dll" SIZE="5798640" SIZE_OF_IMAGE="0x58C000" CHECKSUM="0xE43AEE46" BIN_FILE_VERSION="1.313.825.0" BIN_PRODUCT_VERSION="1.313.825.0" PRODUCT_VERSION="1, 313, 0825, 0" FILE_DESCRIPTION="Bing Maps" COMPANY_NAME="Microsoft" PRODUCT_NAME="Bing Maps" FILE_VERSION="1, 313, 0825, 0" ORIGINAL_FILENAME="Bing.Maps.dll" INTERNAL_NAME="Bing.Maps.dll" LEGAL_COPYRIGHT="(c) Microsoft.  All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x590AE3" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.313.825.0" FROM_BIN_PRODUCT_VERSION="1.313.825.0" UPTO_BIN_FILE_VERSION="1.313.825.0" UPTO_BIN_PRODUCT_VERSION="1.313.825.0" LINK_DATE="09/28/2013 05:46:09" FROM_LINK_DATE="09/28/2013 05:46:09" UPTO_LINK_DATE="09/28/2013 05:46:09" EXPORT_NAME="Bing.Maps.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xE7B90265" />
        <MATCHING_FILE NAME="GeoAPI.Pcl.dll" SIZE="58880" SIZE_OF_IMAGE="0x14000" CHECKSUM="0x1B5A58EC" BIN_FILE_VERSION="1.8.0.0" BIN_PRODUCT_VERSION="1.8.0.0" PRODUCT_VERSION="1.8.0.0" FILE_DESCRIPTION="GeoAPI" COMPANY_NAME="NetTopologySuite - Team" PRODUCT_NAME="GeoAPI" FILE_VERSION="1.8.0.0" ORIGINAL_FILENAME="GeoAPI.Pcl.dll" INTERNAL_NAME="GeoAPI.Pcl.dll" LEGAL_COPYRIGHT="Copyright ©  2007-2014" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15F9B" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.8.0.0" FROM_BIN_PRODUCT_VERSION="1.8.0.0" UPTO_BIN_FILE_VERSION="1.8.0.0" UPTO_BIN_PRODUCT_VERSION="1.8.0.0" LINK_DATE="05/23/2014 22:46:29" FROM_LINK_DATE="05/23/2014 22:46:29" UPTO_LINK_DATE="05/23/2014 22:46:29" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xF000ED99" />
        <MATCHING_FILE NAME="GeologiaItalia.Windows.exe" SIZE="145920" SIZE_OF_IMAGE="0x28000" CHECKSUM="0x3593B33F" BIN_FILE_VERSION="1.1.0.0" BIN_PRODUCT_VERSION="1.1.0.0" PRODUCT_VERSION="1.1.0.0" FILE_DESCRIPTION="GeologiaItalia.WS" COMPANY_NAME="ItacaSoft di Vita Fabrizio" PRODUCT_NAME="GeologiaItalia" FILE_VERSION="1.1.0.0" ORIGINAL_FILENAME="GeologiaItalia.Windows.exe" INTERNAL_NAME="GeologiaItalia.Windows.exe" LEGAL_COPYRIGHT="Copyright © 2012-2014 ItacaSoft di Vita Fabrizio" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.1.0.0" FROM_BIN_PRODUCT_VERSION="1.1.0.0" UPTO_BIN_FILE_VERSION="1.1.0.0" UPTO_BIN_PRODUCT_VERSION="1.1.0.0" LINK_DATE="05/24/2014 10:41:26" FROM_LINK_DATE="05/24/2014 10:41:26" UPTO_LINK_DATE="05/24/2014 10:41:26" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x2454484F" />
        <MATCHING_FILE NAME="GeologiaItalia.Windows.GUI.dll" SIZE="338944" SIZE_OF_IMAGE="0x58000" CHECKSUM="0x2999B48" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="GeologiaItalia.GUI" COMPANY_NAME="ItacaSoft di Vita Fabrizio" PRODUCT_NAME="GeologiaItalia" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="GeologiaItalia.Windows.GUI.dll" INTERNAL_NAME="GeologiaItalia.Windows.GUI.dll" LEGAL_COPYRIGHT="Copyright © 2012-2014 ItacaSoft di Vita Fabrizio" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.0.0.0" FROM_BIN_PRODUCT_VERSION="1.0.0.0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/24/2014 08:42:40" FROM_LINK_DATE="05/24/2014 08:42:40" UPTO_LINK_DATE="05/24/2014 08:42:40" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x2ADFC4B2" />
        <MATCHING_FILE NAME="MetroLog.dll" SIZE="66560" SIZE_OF_IMAGE="0x16000" CHECKSUM="0x8A2E41D1" BIN_FILE_VERSION="0.8.6.0" BIN_PRODUCT_VERSION="0.8.6.0" PRODUCT_VERSION="0.8.6.0" FILE_DESCRIPTION="MetroLog" PRODUCT_NAME="MetroLog" FILE_VERSION="0.8.6.0" ORIGINAL_FILENAME="MetroLog.dll" INTERNAL_NAME="MetroLog.dll" LEGAL_COPYRIGHT="Copyright © 2012 The MetroLog Team" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1324F" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="0.8.6.0" FROM_BIN_PRODUCT_VERSION="0.8.6.0" UPTO_BIN_FILE_VERSION="0.8.6.0" UPTO_BIN_PRODUCT_VERSION="0.8.6.0" LINK_DATE="04/07/2014 15:15:25" FROM_LINK_DATE="04/07/2014 15:15:25" UPTO_LINK_DATE="04/07/2014 15:15:25" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xC18F5DFF" />
        <MATCHING_FILE NAME="MetroLog.Platform.dll" SIZE="40960" SIZE_OF_IMAGE="0x10000" CHECKSUM="0xBFA149D9" BIN_FILE_VERSION="0.8.6.0" BIN_PRODUCT_VERSION="0.8.6.0" PRODUCT_VERSION="0.8.6.0" FILE_DESCRIPTION="MetroLog.NetCore" PRODUCT_NAME="MetroLog.NetCore" FILE_VERSION="0.8.6.0" ORIGINAL_FILENAME="MetroLog.Platform.dll" INTERNAL_NAME="MetroLog.Platform.dll" LEGAL_COPYRIGHT="Copyright © 2012 The MetroLog Team" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15D2E" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="0.8.6.0" FROM_BIN_PRODUCT_VERSION="0.8.6.0" UPTO_BIN_FILE_VERSION="0.8.6.0" UPTO_BIN_PRODUCT_VERSION="0.8.6.0" LINK_DATE="04/07/2014 15:18:58" FROM_LINK_DATE="04/07/2014 15:18:58" UPTO_LINK_DATE="04/07/2014 15:18:58" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x38E0D1DD" />
        <MATCHING_FILE NAME="NetTopologySuite.Data.dll" SIZE="22528" SIZE_OF_IMAGE="0xC000" CHECKSUM="0xE12CD08D" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="NetTopologySuite.Data" PRODUCT_NAME="NetTopologySuite.Data" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="NetTopologySuite.Data.dll" INTERNAL_NAME="NetTopologySuite.Data.dll" LEGAL_COPYRIGHT="Copyright ©  2014" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.0.0.0" FROM_BIN_PRODUCT_VERSION="1.0.0.0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/23/2014 22:46:29" FROM_LINK_DATE="05/23/2014 22:46:29" UPTO_LINK_DATE="05/23/2014 22:46:29" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xA7F6E5C5" />
        <MATCHING_FILE NAME="NetTopologySuite.Encodings.dll" SIZE="107008" SIZE_OF_IMAGE="0x20000" CHECKSUM="0x5ED36DD2" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="NetTopologySuite.Encodings" PRODUCT_NAME="NetTopologySuite.Encodings" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="NetTopologySuite.Encodings.dll" INTERNAL_NAME="NetTopologySuite.Encodings.dll" LEGAL_COPYRIGHT="Copyright ©  2014" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.0.0.0" FROM_BIN_PRODUCT_VERSION="1.0.0.0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/23/2014 22:46:29" FROM_LINK_DATE="05/23/2014 22:46:29" UPTO_LINK_DATE="05/23/2014 22:46:29" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x7AF9F346" />
        <MATCHING_FILE NAME="NetTopologySuite.IO.GeoTools.dll" SIZE="56832" SIZE_OF_IMAGE="0x14000" CHECKSUM="0xB73A7141" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="NetTopologySuite.IO.GeoTools" PRODUCT_NAME="NetTopologySuite.IO.GeoTools" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="NetTopologySuite.IO.GeoTools.dll" INTERNAL_NAME="NetTopologySuite.IO.GeoTools.dll" LEGAL_COPYRIGHT="Copyright ©  2014" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.0.0.0" FROM_BIN_PRODUCT_VERSION="1.0.0.0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/23/2014 22:46:32" FROM_LINK_DATE="05/23/2014 22:46:32" UPTO_LINK_DATE="05/23/2014 22:46:32" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xD96C3729" />
        <MATCHING_FILE NAME="NetTopologySuite.IO.Pcl.dll" SIZE="13312" SIZE_OF_IMAGE="0xA000" CHECKSUM="0x43ECFFA" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="NetTopologySuite.IO.Pcl" PRODUCT_NAME="NetTopologySuite.IO.Pcl" FILE_VERSION="1.0.0.0" ORIGINAL_FILENAME="NetTopologySuite.IO.Pcl.dll" INTERNAL_NAME="NetTopologySuite.IO.Pcl.dll" LEGAL_COPYRIGHT="Copyright ©  2014" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.0.0.0" FROM_BIN_PRODUCT_VERSION="1.0.0.0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="05/23/2014 22:46:30" FROM_LINK_DATE="05/23/2014 22:46:30" UPTO_LINK_DATE="05/23/2014 22:46:30" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x34DA0D20" />
        <MATCHING_FILE NAME="NetTopologySuite.Pcl.dll" SIZE="560128" SIZE_OF_IMAGE="0x90000" CHECKSUM="0xFE5FBB19" BIN_FILE_VERSION="1.13.2.0" BIN_PRODUCT_VERSION="1.13.2.0" PRODUCT_VERSION="1.13.2" FILE_DESCRIPTION="NetTopologySuite" COMPANY_NAME="NetTopologySuite Team" PRODUCT_NAME="NTS Topology Suite" FILE_VERSION="1.13.2" ORIGINAL_FILENAME="NetTopologySuite.Pcl.dll" INTERNAL_NAME="NetTopologySuite.Pcl.dll" LEGAL_COPYRIGHT="Copyright © 2006 - 2013 Diego Guidi, John Diss (www.newgrove.com), Felix Obermaier (www.ivv-aachen.de), Todd Jackson" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="1.13.2.0" FROM_BIN_PRODUCT_VERSION="1.13.2.0" UPTO_BIN_FILE_VERSION="1.13.2.0" UPTO_BIN_PRODUCT_VERSION="1.13.2.0" LINK_DATE="05/23/2014 22:46:31" FROM_LINK_DATE="05/23/2014 22:46:31" UPTO_LINK_DATE="05/23/2014 22:46:31" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x23C4018B" />
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    </EXE>
    <EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="975688" SIZE_OF_IMAGE="0xEE000" CHECKSUM="0x74969A8C" BIN_FILE_VERSION="6.3.9600.17056" BIN_PRODUCT_VERSION="6.3.9600.17056" PRODUCT_VERSION="6.3.9600.17031" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.3.9600.17031 (winblue_gdr.140221-1952)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF8697" LINKER_VERSION="0x60003" FROM_BIN_FILE_VERSION="6.3.9600.17056" FROM_BIN_PRODUCT_VERSION="6.3.9600.17056" UPTO_BIN_FILE_VERSION="6.3.9600.17056" UPTO_BIN_PRODUCT_VERSION="6.3.9600.17056" LINK_DATE="03/19/2014 23:36:39" FROM_LINK_DATE="03/19/2014 23:36:39" UPTO_LINK_DATE="03/19/2014 23:36:39" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x75D395B1" />
    </EXE>
    </DATABASE>

    ******* dum file analyzed with windbg ****************************************

    0:006> !analyzeuexception -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    FAULTING_IP: 
    combase!RoFailFastWithErrorContextInternal+d3 [d:\blue_gdr\com\combase\winrt\error\error.cpp @ 948]
    752807ea e8bd8ff8 pop         {r3-r11,pc}

    EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 752807eb (combase!RoFailFastWithErrorContextInternal+0x000000d3)
       ExceptionCode: c000027b
      ExceptionFlags: 00000001
    NumberParameters: 2
       Parameter[0]: 04d86270
       Parameter[1]: 00000002

    CONTEXT:  00000000 -- (.cxr 0x0;r)
     r0=00000000  r1=00000000  r2=00000000  r3=77122fd1  r4=00000000  r5=048bf9e0
     r6=048bf7f0  r7=aaaaaaaa  r8=aaaaaaaa  r9=00000000 r10=aaaaaaaa r11=048bf9a8
    r12=00000000  sp=048bf788  lr=00000000  pc=76ad77b8 psr=60000030 -ZC-- Thumb
    kernel32!RaiseFailFastException+0x5c:
    76ad77b8 f7f8fd98 bl          kernel32!SignalStartWerSvc (76ad02ec)

    DEFAULT_BUCKET_ID:  WRONG_SYMBOLS

    PROCESS_NAME:  GeologiaMondo.Windows.exe

    ERROR_CODE: (NTSTATUS) 0xc000027b - <Unable to get error code text>

    EXCEPTION_CODE: (NTSTATUS) 0xc000027b - <Unable to get error code text>

    EXCEPTION_PARAMETER1:  04d86270

    EXCEPTION_PARAMETER2:  00000002

    NTGLOBALFLAG:  0

    APP:  geologiamondo.windows.exe

    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

    MANAGED_STACK: !dumpstack -EE
    No export dumpstack found

    MANAGED_BITNESS_MISMATCH: 
    Managed code needs matching platform of sos.dll for proper analysis. Use 'arm or x86' debugger.

    PRIMARY_PROBLEM_CLASS:  WRONG_SYMBOLS

    BUGCHECK_STR:  APPLICATION_FAULT_WRONG_SYMBOLS

    LAST_CONTROL_TRANSFER:  from 75280284 to 76ad77b8

    STACK_TEXT:  
    048bf788 75280284 : aaaaaaaa 67b4f4a7 aaaaaaaa aaaaaaaa : kernel32!RaiseFailFastException+0x5c
    048bf9b0 752807ea : 04d6357c aaaaaaaa 00000000 00000000 : combase!RoFailFastWithErrorContextInternal2+0xac
    048bfa50 694c4a18 : aaaaaaaa aaaaaaaa 00dab788 00da5154 : combase!RoFailFastWithErrorContextInternal+0xd2
    048bfa78 6baf6fa4 : aaaaaaaa aaaaaaaa aaaaaaaa 6bb3200c : Windows_UI_Xaml!DirectUI::FrameworkView::Initialize+0x15c4b0
    048bfa98 6baf709c : 00000000 751e2d0d 00d8c9f0 aaaaaaaa : twinapi_appcore!Windows::ApplicationModel::Core::CoreApplicationView::CreateAndInitializeFrameworkView+0xd0
    048bfad0 7565b4ae : 00d8c9f0 00d8c9f0 00d8c9f0 7568f2e8 : twinapi_appcore!Windows::ApplicationModel::Core::CoreApplicationView::CreateAndInitializeFrameworkView+0x1c8
    048bfaf8 76ab12f4 : 00000000 aaaaaaaa 00000000 00c0ef60 : SHCore!CRandomAccessStreamOverStream::GetStream+0x196
    048bfb88 7716903c : 048bfba0 7716903d 00000000 77169019 : kernel32!BaseThreadInitThunk+0xc
    048bfb90 00000000 : 00000000 77169019 00000000 00000000 : ntdll!RtlUserThreadStart+0x24


    STACK_COMMAND:  ~6s; .ecxr ; kb

    FOLLOWUP_IP: 
    Windows_UI_Xaml!DirectUI::FrameworkView::Initialize+15c4b0 [d:\blue_gdr\windows\dxaml\xcp\dxaml\lib\frameworkview_partial.cpp @ 68]
    694c4a18 f6a3bddf b           Windows_UI_Xaml!DirectUI::FrameworkView::Initialize+0x72 (693685da)

    FAULTING_SOURCE_LINE:  d:\blue_gdr\windows\dxaml\xcp\dxaml\lib\frameworkview_partial.cpp

    FAULTING_SOURCE_FILE:  d:\blue_gdr\windows\dxaml\xcp\dxaml\lib\frameworkview_partial.cpp

    FAULTING_SOURCE_LINE_NUMBER:  68

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  windows_ui_xaml!DirectUI::FrameworkView::Initialize+15c4b0

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: Windows_UI_Xaml

    IMAGE_NAME:  Windows.UI.Xaml.dll

    DEBUG_FLR_IMAGE_TIMESTAMP:  534125e0

    FAILURE_BUCKET_ID:  WRONG_SYMBOLS_c000027b_Windows.UI.Xaml.dll!DirectUI::FrameworkView::Initialize

    BUCKET_ID:  ARM_APPLICATION_FAULT_WRONG_SYMBOLS_windows_ui_xaml!DirectUI::FrameworkView::Initialize+15c4b0

    ANALYSIS_SOURCE:  UM

    FAILURE_ID_HASH_STRING:  um:wrong_symbols_c000027b_windows.ui.xaml.dll!directui::frameworkview::initialize

    FAILURE_ID_HASH:  {a0a678a1-e90b-201d-e94b-fe50b9c09d63}

    Followup: MachineOwner
    ---------


    Monday, May 26, 2014 1:19 PM

Answers

  • Looks like there is an Access Denied exception happening in the dump file that you provided. The Access Denied exception is in the WERE088.tmp.dmp dump file. Although I cannot see the managed callstack (managed debugging needs full dump), from the above code, what does the LogManagerFactory do? Does it try to log information to a file or event viewer which it may not have access to?

    And why are you using the CurrentAppSimulator class in your app that you are submitting to the store? Before submitting the app to the store you should replace the CurrentAppSimulator with CurrentApp.


    Windows Store Developer Solutions, follow us on Twitter: @WSDevSol|| Want more solutions? See our blog

    • Marked as answer by ItacaSoft Thursday, May 29, 2014 6:31 AM
    Thursday, May 29, 2014 12:40 AM
    Moderator

All replies

  • Can you share your crash reports via OneDrive/Dropbox? The dump does not have full memory information with which you could do full debugging.

    What are you trying to do in your startup function?


    Windows Store Developer Solutions, follow us on Twitter: @WSDevSol|| Want more solutions? See our blog

    Tuesday, May 27, 2014 10:54 PM
    Moderator
  • Here is the link:

    https://onedrive.live.com/redir?resid=23391D5BD2239C02%21109

    Here is what I do during the startup (App constructor):

    public App()
            {
                this.InitializeComponent();
                this.Suspending += OnSuspending;
                this.Resuming += OnResuming;
    
                LogManagerFactory.DefaultConfiguration.AddTarget(LogLevel.Trace, LogLevel.Fatal, new EtwTarget());
                appInit();
            }
    
            LicenseInformation licenseInformation;
    
            void appInit()
            {
                // some app initialization functions
    
                // Initialize the license info for use in the app that is uploaded to the Store.
                // uncomment for release
                //licenseInformation = CurrentApp.LicenseInformation;
    
                // Initialize the license info for testing.
                // comment the next line for release
                licenseInformation = CurrentAppSimulator.LicenseInformation;
    
                // other app initialization functions
                SaveDefaultSettings();
            }
    
    
            void SaveDefaultSettings()
            {
                var obj = ApplicationData.Current.LocalSettings.Values["OverlayMapOpacity"];
                if (obj == null)
                {
                    ApplicationData.Current.LocalSettings.Values["OverlayMapOpacity"] = 75;
                }
    
                obj = ApplicationData.Current.LocalSettings.Values["WmsUrl"];
                if ((obj == null) || (string.IsNullOrEmpty(obj.ToString())))
                {
                    ResourceLoader loader = new ResourceLoader();
                    ApplicationData.Current.LocalSettings.Values["WmsUrl"] = loader.GetString("UrlCartaGeolitologica");
                }
            }

    Thank you!

    Fabrizio


    • Edited by ItacaSoft Wednesday, May 28, 2014 1:48 PM Missed code
    Wednesday, May 28, 2014 12:20 PM
  • Looks like there is an Access Denied exception happening in the dump file that you provided. The Access Denied exception is in the WERE088.tmp.dmp dump file. Although I cannot see the managed callstack (managed debugging needs full dump), from the above code, what does the LogManagerFactory do? Does it try to log information to a file or event viewer which it may not have access to?

    And why are you using the CurrentAppSimulator class in your app that you are submitting to the store? Before submitting the app to the store you should replace the CurrentAppSimulator with CurrentApp.


    Windows Store Developer Solutions, follow us on Twitter: @WSDevSol|| Want more solutions? See our blog

    • Marked as answer by ItacaSoft Thursday, May 29, 2014 6:31 AM
    Thursday, May 29, 2014 12:40 AM
    Moderator
  • I see. I'll remove the logmanager (do not need a log right now), correct the app simulator issue and I'll retry the certification.

    Thank you a lot!

    Fabrizio

    Thursday, May 29, 2014 6:31 AM
  • The app has been certified, thanks again to Prashant.

    Fabrizio

    Saturday, May 31, 2014 5:16 AM
  • Awesome, glad to hear that your app has been certified!

    Windows Store Developer Solutions, follow us on Twitter: @WSDevSol|| Want more solutions? See our blog

    Monday, June 2, 2014 4:26 PM
    Moderator