No ribbon while viewing excel file online RRS feed

  • Question

  • Hello all,

    I am not able to view the excel tool ribbon while viewing documents online in Internet Explorer. I tried to change the Trust Center settings and file block setting but no success. Could any one please help me in resolving this issue.

    Regards, Aleem Khan

    Tuesday, December 9, 2014 2:23 AM

All replies

  • Hi Aleem,

    1. Firstly make sure you didn't hide the ribbon, check if there're any menu buttons like this figure:

    2. Check if your network is fine, if the network speed is very slow, the web browser may not properly load the ribbon.

    3. Try it on other computers or other web browsers, make sure this is not the problem with the computer or IE environment.

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Wednesday, December 10, 2014 8:34 AM