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Curse client .net framework error RRS feed

  • Question

  • I keep getting an error when i start curse client

    "we were unable to process your login request, due to an unrecoverable error while attemting to load a standard Microsoft.Net DLL. This is often an indication of a currupted .Net installation.
    We recommend visiting the Microsoft download center to repair your .Net installation. Would you like to go there now?

    If i select yes and download the tool that it links me to, it wont even open.
    I contacted curse about this and they basically just told me to contact microsoft cause it is .net related...

    Saturday, August 22, 2015 12:09 AM

Answers

  • OK, now that we know that you have Windows 10 and the third party software requires .NET 3.5, you should verify .NET 3.5 which is installed on your system, as shown in the first lines of the verifier log.

    To do that, rerun the verifier I linked for you previously, this time with .NET 3.5 selected, then examine the last few lines of the tool log for the test app result. If the test app succeeds (return code = 0), then .NET 3.5 is correctly installed and you need to contact the third party software publisher for a version that is compatible with Windows 10.

    I note that Curse Client 5, apparently the latest version, was released over 3 years ago, in June 2012.


    You can contact Curse customer service here: http://support.curse.com/hc/en-us
    • Edited by pvdg42 Monday, August 24, 2015 10:59 PM
    • Proposed as answer by Barry WangModerator Wednesday, August 26, 2015 12:07 PM
    • Marked as answer by Amenophyckxs Wednesday, August 26, 2015 1:38 PM
    Monday, August 24, 2015 10:54 PM

All replies

  • First, please find out from the publisher of Curse what .NET version is required for their product. We will need that information AND the following:

    What is your Windows version and SP level?

    To show what versions of .NET are on your system, do the following.

    Use this tool to show which .NET versions are on your system:

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    Run the tool with the highest available .NET version selected, then post the first 20 lines AND the last 15 lines of the tool log here.

    Once we know what .NET version is needed and what is on your system, we can proceed from there.

    Sunday, August 23, 2015 3:29 PM
  • Curse Client v5 requires Microsoft.Net Framework 3.5 Service Pack 1.

    first 20 lines of log:

    [08/24/15,20:10:36] Beginning of new SetupVerifier activity logging session
    [08/24/15,20:10:36] Build created on July 31, 2015
    [08/24/15,20:10:36] For more information about repairing the .NET Framework, see http://support.microsoft.com/kb/2698555 and http://go.microsoft.com/fwlink/?LinkID=246062
    [08/24/15,20:10:36] Activity log file location: C:\Users\UNHOLY~1\AppData\Local\Temp\setupverifier_main_08-24-15_20.10.36.txt
    [08/24/15,20:10:36] Error log file location: C:\Users\UNHOLY~1\AppData\Local\Temp\setupverifier_errors_08-24-15_20.10.36.txt
    [08/24/15,20:10:36] Detected operating system: Windows 10 (x64)
    [08/24/15,20:10:36] Windows directory: C:\WINDOWS
    [08/24/15,20:10:36] System directory: C:\WINDOWS\system32
    [08/24/15,20:10:36] Program Files directory: C:\Program Files (x86)
    [08/24/15,20:10:36] Common Files directory: C:\Program Files (x86)\Common Files
    [08/24/15,20:10:36] Install state for .NET Framework 1.0: not installed.
    [08/24/15,20:10:36] Install state for .NET Framework 1.1: not installed.
    [08/24/15,20:10:36] Install state for .NET Framework 2.0: installed with service pack 2.
    [08/24/15,20:10:36] Install state for .NET Framework 3.0: installed with service pack 2.
    [08/24/15,20:10:36] Install state for .NET Framework 3.5: installed with service pack 1.
    [08/24/15,20:10:36] Install state for .NET Framework 4 Client: installed with no service packs.
    [08/24/15,20:10:36] Install state for .NET Framework 4 Full: installed with no service packs.
    [08/24/15,20:10:36] Install state for .NET Framework 4.5: installed with no service packs.
    [08/24/15,20:10:36] Install state for .NET Framework 4.5.1: installed with no service packs.
    [08/24/15,20:10:36] Install state for .NET Framework 4.5.2: installed with no service packs.

    last 15 lines:

    [08/24/15,20:10:54] Section [Registry - .NET Framework 4.5 (Wow6432Node)] - start parsing entries
    [08/24/15,20:10:54] Key: HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full
    Value: Release
    Actual Data: REGISTRY VALUE FOUND
    [08/24/15,20:10:54] Section [Registry - .NET Framework 4.5 (Wow6432Node)] - stop parsing entries
    [08/24/15,20:10:54] Processing custom action 'Custom Action - .NET Framework 4.0 test application'
    [08/24/15,20:10:54] ExecutablePath = 'Netfx40TestApplication.exe'
    [08/24/15,20:10:54] FriendlyName = '.NET Framework 4 test application'
    [08/24/15,20:10:54] TimeoutSeconds = '300'
    [08/24/15,20:10:54] WaitOnExit = 'true'
    [08/24/15,20:10:54] Silent = 'true'
    [08/24/15,20:10:54] Launching process 'Netfx40TestApplication.exe' now
    [08/24/15,20:10:54] Process successfully launched. Waiting 300 seconds for it to complete.
    [08/24/15,20:10:55] Process 'Netfx40TestApplication.exe' exited with return code 0
    [08/24/15,20:10:55] Verification succeeded for product .NET Framework 4.6

    Monday, August 24, 2015 6:14 PM
  • OK, now that we know that you have Windows 10 and the third party software requires .NET 3.5, you should verify .NET 3.5 which is installed on your system, as shown in the first lines of the verifier log.

    To do that, rerun the verifier I linked for you previously, this time with .NET 3.5 selected, then examine the last few lines of the tool log for the test app result. If the test app succeeds (return code = 0), then .NET 3.5 is correctly installed and you need to contact the third party software publisher for a version that is compatible with Windows 10.

    I note that Curse Client 5, apparently the latest version, was released over 3 years ago, in June 2012.


    You can contact Curse customer service here: http://support.curse.com/hc/en-us
    • Edited by pvdg42 Monday, August 24, 2015 10:59 PM
    • Proposed as answer by Barry WangModerator Wednesday, August 26, 2015 12:07 PM
    • Marked as answer by Amenophyckxs Wednesday, August 26, 2015 1:38 PM
    Monday, August 24, 2015 10:54 PM
  • These are the results if i select 3.5:

    [08/25/15,09:53:16] Section [Registry GE - .NET Framework 3.5 SP1 (Wow6432Node)] - stop parsing entries
    [08/25/15,09:53:16] Section [Files - .NET Framework 3.0 SP1AndLater (Common)] - start parsing entries
    [08/25/15,09:53:16] Section [Files - .NET Framework 3.0 SP1AndLater (Common)] - stop parsing entries
    [08/25/15,09:53:16] Processing custom action 'Custom Action - .NET Framework 2.0 test application'
    [08/25/15,09:53:16] ExecutablePath = 'Netfx20TestApplication.exe'
    [08/25/15,09:53:16] FriendlyName = '.NET Framework 2.0 test application'
    [08/25/15,09:53:16] TimeoutSeconds = '300'
    [08/25/15,09:53:16] WaitOnExit = 'true'
    [08/25/15,09:53:16] Silent = 'true'
    [08/25/15,09:53:16] Launching process 'Netfx20TestApplication.exe' now
    [08/25/15,09:53:16] Process successfully launched. Waiting 300 seconds for it to complete.
    [08/25/15,09:53:16] Process 'Netfx20TestApplication.exe' exited with return code 0
    [08/25/15,09:53:16] Not running action 'Files - .NET Framework netfxperf.dll' for product '.NET Framework 3.5 SP1' because the OS condition does not match
    [08/25/15,09:53:16] Verification succeeded for product .NET Framework 3.5 SP1

    It seems that the problem is not the .net installation then.

    thanks a lot for helping me out, i will get in touch with their customer support again.

    Tuesday, August 25, 2015 7:55 AM