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Submit, certify and verify my account RRS feed

  • Question

  • Hi, i will like to know why this has taken time to verify after the payment and the submission to your platform, this more than verification, what can you do to help out?
    Wednesday, June 21, 2017 5:15 AM

All replies

  • Hi, i will like to know why this has taken time to verify after the payment and the submission to your platform, this more than verification, what can you do to help out?
    • Merged by Mattew Wu Tuesday, July 4, 2017 7:08 AM duplicate issue, user
    Wednesday, June 21, 2017 5:14 AM
  • Hello,

    According to your description, you have completed the signup process and your account is in the verification process. Right?

    If yes , then this info may help answer your question:

    For individual accounts, we check to make sure another company isn't already using your publisher display name. For company accounts, the process takes a little longer, as we also need to confirm that you’re authorized to set up the account for your company. This verification can take from a few days to a couple of weeks, and often includes a phone call to your company.(refer to Opening a developer account)

    By the way, you could check your verification status on the Account settings page.

    If not, could you describe your question with more details so that we can assist you better?

    Best Regards,

    Annievia Chen


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.


    Wednesday, June 21, 2017 6:33 AM
  • Hello,

    Do you mean the Store certification for your submission? 

    If so, the Store will check the security and functionality of your app package you upload and if your app content comply with the Store Policy during this process so that we can make sure the user experience. The process usually won't take too long. After your submission passes certification, it take 16 hours for customers to your app's listing.

    Thanks for your understanding. 

    If you mean the developer account verification, this process can take from a few days to a couple of weeks, especially when your account is a company account. Only when your account gets verified successfully, you can submit your app to the Store.

    You can contact Dev Center support through your developer account if you still have any question.

    Please click "Submit an incident" on that page.

    Thank you.

    Best regards,

    Mattew Wu


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.


    • Edited by Mattew Wu Wednesday, June 21, 2017 6:34 AM
    Wednesday, June 21, 2017 6:34 AM