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Trouble installing .NET Framework Updates RRS feed

  • Question

  • Automatic updates tries to but fails to install these three .NET Framework 3.5 SP! Updates ..... (KB982168), (KB982524), and (KB951847). 

    I have:

    • Framework 1.1 plus a security update
    • Framework 2.0 SP2
    • Framework 3.0 SP2
    • Framework 3.5 SP1, with hotfix (KB958484), Update (KB963707), and Hotfix (KB953595)
    1. Would it help and can I uninstall 1.1, 2.0, and 3.0?
    2. Would it help to locate and install .NET Framework 4.0?

    I am running a Dell XPS M1730 on Windows XP Service Pack 3, and maybe fifty security updates up to the last I installed on 6/9/2010

    Thursday, July 1, 2010 1:39 AM

Answers

All replies

  • 1. No, as 1.1 is an independent framework with no connection to 2.0/3.0/3.5. You cannot uninstall 2.0 or 3.0 and keep 3.5 as all are one framework. 3.0 and 3.5 are not full frameworks. They are extensions to 2.0.

    2. No, as 4.0 is an independent full framework with no connection to 2.0/3.0/3.5

    As a first attempt to fix your issue, I suggest that you download the cited updates manually and try installing from your local hard drive.

    Thursday, July 1, 2010 12:44 PM
  • Thanks for your reply.  This has been happening for almost a month now, but I'll try to find the updates and load them manually, as you suggest.

    Do you know if upgrading to Windows 7 might correct the issue?

    Thursday, July 1, 2010 3:16 PM
  • I don't think upgrading to Windows 7 will help with the .NET Framework updates, EXCEPT that upgrading from XP to Win 7 is not an upgrade in the traditional sense. It amounts to a clean install. You *are* eligible for upgrade pricing, as Win XP qualifies. See this:

    http://social.answers.microsoft.com/Forums/en-US/w7install/thread/94ca7592-eedb-4d4b-a1df-3dd63ce5d7d0

    Read TrekDozer's answer.

    As the process is actually a clean install, it may do away with any issues that are currently preventing you from updating.

    Downloads for  (KB982168), (KB982524), and (KB951847)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=ebd05def-fbad-44ab-86c3-d736149d064b&displaylang=en

    http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ebd05def-fbad-44ab-86c3-d736149d064b&utm_source=feedburner&utm_medium=twitter&utm_campaign=Feed:+MicrosoftDownloadCenter+(Microsoft+Download+Center)

    http://www.microsoft.com/downloads/details.aspx?familyid=6C095BBA-6100-4EC9-9C54-6450B0212565&displaylang=en

     

     

     

    Thursday, July 1, 2010 5:07 PM
  • I tried a clean install of the three files with links, but got these fatal error details (sorry about length):

    Message Types:

    <input type="checkbox" value="on" />Errors   <input type="checkbox" value="on" />Verbose   <input type="checkbox" value="on" />Messages  

     

    Message Details:

    <input type="checkbox" value="on" />Date Time   <input type="checkbox" value="on" />Function Names  

         

    Top of Form

    [7/1/2010, 17:51:35] Action: Install patches...

    [7/1/2010, 17:51:35] Entering Function: HotIron::Main::Run...

    [7/1/2010, 17:51:35] (HotIron::Main::Run) new session

    [7/1/2010, 17:51:35] Entering Function: HotIron::MetaData::CreateMetaData...

    [7/1/2010, 17:51:35] (HotIron::ElementUtils::GetOptionalAttributeByName) Optional attribute was not specified - Removable
    [7/1/2010, 17:51:35] (HotIron::Patches::Patches) patch NDP20SP2-KB980773.msp added
    [7/1/2010, 17:51:35] (HotIron::ElementUtils::GetOptionalAttributeByName) Optional attribute was not specified - Removable
    [7/1/2010, 17:51:35] (HotIron::Patches::Patches) patch NDP20SP2-KB976765.msp added
    [7/1/2010, 17:51:35] (HotIron::ElementUtils::GetOptionalAttributeByName) Optional attribute was not specified - Removable
    [7/1/2010, 17:51:35] (HotIron::ElementUtils::GetOptionalAttributeByName) Optional attribute was not specified - UseToDetermineApplicability
    [7/1/2010, 17:51:35] (HotIron::Patches::Patches) patch NDP30SP2-KB976769.msp added
    [7/1/2010, 17:51:35] (HotIron::ElementUtils::GetOptionalAttributeByName) Optional attribute was not specified - LCIDHint
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::LocalizedResources::LocalizedResources) Resource added
    [7/1/2010, 17:51:35] (HotIron::MetaData::CreateMetaData) exiting function/method

    [7/1/2010, 17:51:35] (HotIron::MetaData::CreateMetaData) succeeded

    [7/1/2010, 17:51:36] (HotIron::Main::CreateUi) Full UI Mode

    [7/1/2010, 17:51:44] Entering Function: HotIron::CompositeInstaller::Install...

    [7/1/2010, 17:51:44] (HotIron::CompositeInstaller::InstallMultiplePatches) about to install 3 patch(es)

    [7/1/2010, 17:51:44] Entering Function: HotIron::CBaseMspInstaller::Install...

    [7/1/2010, 17:51:44] Entering Function: HotIron::MspInstallerT::PerformMsiOperation...

    [7/1/2010, 17:51:44] Action: Install patches (c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB980773.msp;c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB976765.msp) to Microsoft .NET Framework 2.0 Service Pack 2...

    [7/1/2010, 17:51:44] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) Calling MsiInstallProduct to apply patches {c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB980773.msp;c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB976765.msp} to product {C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}.
    [7/1/2010, 17:51:44] (HotIron::CBaseMspInstaller::SetMsiLoggingParameters) Successfully called MsiEnableLog with log file set to C:\DOCUME~1\GARYWE~1\LOCALS~1\Temp\Microsoft .NET Framework 3.0-KB982168_20100701_175136359-Msi0.txt
    [7/1/2010, 17:51:44] (HotIron::CMspExternalUiHandler::OnCommonData) langId = 0; codePage = 1252
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::OnCommonData) langId = 0; codePage = 0
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: INSTALL. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: CA_SetRTM_ProductName_x86_enu. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: AppSearch. Searching for installed applications]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: LaunchConditions. Evaluating launch conditions]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: FindRelatedProducts. Searching for related applications]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: CA_BetaBlockDetectProp.3643236F_FC70_11D3_A536_0090278A1BB8. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: DD_CA_BuildTypeCmd_X86.3643236F_FC70_11D3_A536_0090278A1BB8. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: ValidateProductID. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: CostInitialize. Computing space requirements]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: IsolateComponents. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: FileCost. Computing space requirements]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: CostFinalize. Computing space requirements]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: SetODBCFolders. Initializing ODBC directories]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: InstallValidate. Validating install]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: InstallInitialize. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: ProcessComponents. Updating component registration]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: GenerateScript. Generating script operations for action:]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandler) Returning IDOK. INSTALLMESSAGE_ACTIONSTART [Action 10:51:45: CA_ScheduleUpdateAssemblyRB.3643236F_FC70_11D3_A536_0090278A1BB8. ]
    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandlerRecord) Returning IDOK. INSTALLMESSAGE_ERROR [The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2721. ]
    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) Patch (c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB980773.msp;c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB976765.msp) install failed on product (Microsoft .NET Framework 2.0 Service Pack 2). Msi Log: Microsoft .NET Framework 3.0-KB982168_20100701_175136359-Msi0.txt
    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) MsiInstallProduct returned 0x643

    [7/1/2010, 17:51:45] Entering Function: HotIron::MspInstallerT::Rollback...

    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::Rollback) exiting function/method

    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::Rollback)

    [7/1/2010, 17:51:45] Action complete. Log File: C:\DOCUME~1\GARYWE~1\LOCALS~1\Temp\Microsoft .NET Framework 3.0-KB982168_20100701_175136359-Msi0.txt

    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) exiting function/method

    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) failed and rolled back

    [7/1/2010, 17:51:45] (HotIron::CBaseMspInstaller::Install) PerformMsiOperation returned 0x643
    [7/1/2010, 17:51:45] (HotIron::CBaseMspInstaller::Install) exiting function/method

    [7/1/2010, 17:51:45] (HotIron::CBaseMspInstaller::Install) PerformMsiOperation returned 0x643

    [7/1/2010, 17:51:45] (HotIron::CompositeInstaller::Install) Composite Installer is reporting 0x80070643 - Fatal error during installation.
    [7/1/2010, 17:51:45] (HotIron::CompositeInstaller::Install) exiting function/method

    [7/1/2010, 17:51:45] (HotIron::CompositeInstaller::Install) Fatal error during installation.

    I'm at a loss as to what to do next, but I think this is a Microsoft issue that needs to be addressed.  God knows I've sent all the failure data when asked.

    Thursday, July 1, 2010 6:06 PM
  • Well..... I was hoping for some help to get my 'puter out of the "try to install those updates and then fail" mode, and I'm at a loss coming up with a solution myself.  It seems like many others have the same or a similar problem. 

    Every time I shut down my laptop, it notifies me that I've got updates to install, and the install shield in my system tray ALWAYS has those three updates to install.  It doesn't go away no matter what I do.  If I shut down MS automatic updates I'm afraid I might miss a critical security update.  If I leave automatic update on, my system get's loaded with those three .net framework updates (above) and I can't make that go away.

    Please..... someone help.  Isn't there a MS tech person available?

    Thursday, July 1, 2010 9:32 PM
  • I understand your frustration, but to be honest with you, there may be many more steps needed.

    For the .NET - specific part of your problem, read through the answers in this thread. There are links for tools to clean up .NET FRamework installations, so you can start over.

    http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/thread/0d8c3540-9d52-43dd-a42c-e58890f3417c

    One of the answerers is a MSFT rep.

    The Windows Update part of your problem (failed updates in general, and repeated notification that the same updates are available) would be best addressed in this forum:

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

    so, you might consider posting there as well.

    Thursday, July 1, 2010 11:27 PM
  • I  am trying to install .net framework 1.1 but kept getting errors so I tried what you said above yet kept getting the same error.

     

    Best Free Credit Repair Information

    Saturday, July 3, 2010 9:59 AM
  • Hi No1woodbutcher,

    Thank you for your post.

    For your concern, could you please manually remove .NET Framework 3.5 >> 3.0 >> 2.0 in order via Control Panel, download .NET Framework 3.5 Service Pack 1 (Full Package) and install it?

    After it is well installed on your machine, please run Windows Update again to install these updates.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Edited by YiChun Chen Monday, July 5, 2010 10:52 AM typo
    Monday, July 5, 2010 10:52 AM
  • Hi YiChun Chen,

    Thankyou for your reply.  On another MS forum, I received similar advice from a different moderator, which was to follow the instructions from http://support.microsoft.com/kb/976982/en-us; and I wonder what you think.  One difference is that I didn't receive error messages 0x643 or 0x80070643.

    I will appreciate hearing back from you.

     

    Tuesday, July 6, 2010 10:23 PM
  • Hi again YiChun Chen,

    I tried what you suggested - to remove 3.5 SP1, but ran into the same problems my IT son ran up against: 

    • 3.5 SP1 won't uninstall because "a problem was encountered while loading compentents canceling setup."
    • Underneath that I tried to remove Update KB963707 & Hotfix KB958484 and got same message for each message, that "installation source for this product not available. Verify it exists and that I can access it."
    • Hotfix KB953595 just says, "Cannot be removed.)

    Unless you have updated advice, I will follow the instructions in my link above.

    Tuesday, July 6, 2010 11:35 PM
  • Hi yet again Yi Chun Chen,

    Well, as I said in the post above, the fix you suggested didn't work.  Now, after following to a "T" the steps at http://support.microsoft.com/kb/976982/en-us, neither did that fix work.  I'm still getting the very annoying messages and downloads when I shut down Windows.  So, at this point, I'm more than a little dissappointed at Microsoft's response to my problem. 

    I suspect that the following threat won't have the slightest impact on Microsoft, but at t his point I'm wondering if I shouldn't be using a Mac instead of a Dell.  My problem is that my main program is Cabnetware - which isn't available on Mac OS, but maybe I should be running it on VM Ware.  I

    I've depended on Microsoft for 20 years, but if this totally anoying problem can't be fixed soon, I'm going to change operating systems, which will also cause me to purchase a MAC.  Damn!!! This pisses me off.

    Wednesday, July 7, 2010 3:35 AM
  • Hi No1woodbutcher,

    Thank you for your reply.

    I'm sorry for the hassle that you came across.

    For installation concern, it is not similar as programming. This means that we need time and try different ways to eliminate some possible cause of the concern.

    Based on your description, it seems that you cannot install some updates of .NET Framework 3.5, right?

    [7/1/2010, 17:51:45] (HotIron::CMspExternalUiHandler::UiHandlerRecord) Returning IDOK. INSTALLMESSAGE_ERROR [The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2721. ]
    [7/1/2010, 17:51:45] (HotIron::MspInstallerT<class HotIron::ApplicablePatchPackages>::PerformMsiOperation) Patch (c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB980773.msp;c:\5aad22568eca8fdf12f3cd\NDP20SP2-KB976765.msp) install failed on product (Microsoft .NET Framework 2.0 Service Pack 2). Msi Log: Microsoft .NET Framework 3.0-KB982168_20100701_175136359-Msi0.txt

    Moreover, based on the log files, the installation failed when it tried to install the updates of .NET Framework 2.0. Thus, I suggested you to completely remove .NET Framework 3.5 >> 3.0 >> 2.0 in order and reinstall .NET Framework 3.5 Service Pack 1 (Full Package) again.
    Have you successfully installed .NET Framework 3.5 Service Pack 1 (Full Package)?

    If the installation of .NET Framework 3.5 Service Pack 1 (Full Package) fails, could you please follow the following steps to collect the log files for further troubleshooting?

    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework 3.5 Service Pack 1 (Full Package)
      (The installer must be run with administrator account)
    - Collect the logs from "%temp%" folder
       Collect tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Thursday, July 8, 2010 7:13 AM
    • Unmarked as answer by YiChun Chen Thursday, July 8, 2010 10:18 AM
    • Marked as answer by YiChun Chen Thursday, July 8, 2010 10:19 AM
    Wednesday, July 7, 2010 4:44 AM
  • Good morning Yichun Chen,

    After my angrily written last post, I worked late and successfully installed all the .net framework stuff:  3.5, 3.0, 2.0, 1.1, and 1.0, along with a long list of updates and fixes for each.  I'm hopeful that that's corrected, but now I have another update installation proglem - this time with updates for 2007 MS Office.  There are five of them which fail to install:  Update KB967642, SP2, and Security Updates KB951944, KB951550, & KB982158.

    I, the administrator of this computer, am the only user.

    I will email you the log along with a link to the posts in this forum

    Wednesday, July 7, 2010 4:05 PM
  • VSLOG.cab is emailed to you.

    Wednesday, July 7, 2010 4:37 PM
  • I'll apologize up front for potentially adding to your frustration and suggest that there may be better forums in which to ask about failed updates and Office 2007.

    There is a Windows Update forum:

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

    and forums for Office:

    http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads

    I found several articles on failed updates in the forum above, with answers such as below.

    Try installing the updates after starting the computer in clean boot.

    To start the computer in clean boot Refer: http://support.microsoft.com/kb/929135

    • Edited by pvdg42 Wednesday, July 7, 2010 5:59 PM typo
    • Marked as answer by YiChun Chen Thursday, July 8, 2010 7:13 AM
    • Unmarked as answer by YiChun Chen Thursday, July 8, 2010 10:18 AM
    • Marked as answer by YiChun Chen Thursday, July 8, 2010 10:19 AM
    Wednesday, July 7, 2010 5:58 PM
  • No need to apologize.  You helped send me to the Office forum where I asked the question.  Some of your suggestions don't apply, because I'm using Windows XP Pro - not Vista or Windows 7
    Wednesday, July 7, 2010 8:00 PM
  • Hi No1woodbutcher,

    Thank you for your email.

    The reason that I would suggest you to clean your %temp% folder is to get the latest log files for further troubleshooting.

    I've checked the log file that is attached in your email and I'm so glad to find the following information mentioned in the log file of .NET Framework 3.5 installation:

    Final Result: Installation completed successfully.

    Based on the log files and your description, .NET Framework 3.5 with updates are well installed on your machine.

    The Collect Tool helps us to collect the related log files of Visual Studio and .NET Framework.
    For your concern on Office updates, you also can try Office Discussion Group to get more useful help there.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Thursday, July 8, 2010 7:12 AM
  • Thankyou Yichun Chen,

    I was hoping you'd find some insight about my failed installation issues with 2007 Office Standard, but I've already been in communication at the office forum, but the fix there is going to be much more difficult.  The MS tech there suggested removing and reinstalling that suite, and as anyone can guess, that's going to be a lot more work. 

    I suggested in the office forum that my problem there began with the .net framework installation problems which, once corrected, revealed installation problems with 2007 Office updates.  I added that I believe these problems are all related to one or all of Microsoft's updates.  There are COUNTLESS others on these forums that have the same problem, and that has convinced me that it's software related, and not related to how I have used my computer.

    I'd appreciate your further thoughts on this subject.

    Thursday, July 8, 2010 3:46 PM
  • Yichun Chen,

    Now I am convinced that .net framework is to blame for this as well as my Office 2007 update installation failures.  I just found my bookeeper's desktop is also unable to install the .net framework updates - the same ones - (KB982168), (KB982524), and (KB951847)!!!!!!!!!!

    The only thing the desktop is used for is to run QuickBooks and send off assisted payroll, along with an occasionally emailing Invoices to my laptop from QuickBooks.  I'm going to check with my neighboring businesses tomorrow to see if they unknowingly have similar problems.

    This is outrageous, because if the .net problem affects the computer's ability to download and install office updates, then both of my computers are at a security risk.

    This has to be fixed

    MICROSOFT MUST LOOK INTO THIS PROBLEM

    Friday, July 9, 2010 12:44 AM
  • There is a great .net removal tool that has to be used to perform a clean reinstall of .net. http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Try to first remove the .nets in order from newest to oldest, if they won't uninstall I use the tool which forces them out. Then reinstall from 1.1, to 2.0, 2.2, 3.0, 3.5 if necessary. Some programs require specific versions I have experienced so I usually reinstall them all but depends on what version you need. http://www.filehippo.com/search?q=.net

    I have had to do this on a few machines and once a full reinstall of all .net is done, usually you can then get all the patches to install and have .net work correctly. I also suggest (others will warn again) that after you perform a full uninstall of .net, to run ccleaner to purge out all of the bad registry keys and then reinstall.

     

    Jason

     

    Friday, December 3, 2010 10:18 PM
  • This sequence has worked for me on W2K3 servers. My patch issues were all for 2.0 and 3.5. Use at your own risk.

    1. Run the Stebner cleanup tool to remove 3.5, 3.0, and 2.0 in that order.

    2. Reboot

    3. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches /s
      Look for anything that appears DotNet related.
      Ex: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\9E0DE89293FE9BB33898F24ED18CCF08\SourceList
       PackageName REG_SZ NDP20SP2-KB974417.msp
       LastUsedSource REG_SZ n;2;c:\cd174cf0f698e7ac2ae3ec762fcc\
     

    4. Delete those at the guid(unique id?) level.
     reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\9E0DE89293FE9BB33898F24ED18CCF08

    5. Reinstall via dotnetfx35.exe

    6. Connect to WSUS or Windows Update and get the latest patches.

    7. If you have IIS on your server, go back and check that your web sites are set to the correct .Net version.

     

    Tuesday, December 14, 2010 11:12 PM
  • After hours of going around in circles with the various recommended solutions to this problem, a combination of solutions listed here and another solution listed at http://blog.usabilitythinking.com/2010/06/root-cause-for-corrupted-net-framework/comment-page-1/#comment-75 fixed it.

    This is what I did:

    0 – Disable automatic downloads for Microsoft Update (to avoid any potential for download conflicts).

    1 – Download Process Explorer (from UsabilityThinking link above), run it, use Search button to find processes using files containing “mbly” in the path. In my case there was an ADVWindowsClientService.exe and IntuitUpdateService.exe. Use Task Manager (ctrl-alt-del, etc.) to kill those processes.

    Then, from “Dave from TE” above:

    2 – Use MS cleanup tool to remove .NET 3.5. Then remove 3.0. Then remove 2.0. Finally, run a full cleanup to make sure everything’s gone.

    3 – Open registry HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches, open SourceList for each item to identify the ones that are .NET related (some contain “dotnet” in them, others contain temp file locations or KB numbers that relate to .NET), and delete them. It only takes about 5 minutes to go through the whole list.

    Then, from lots of other posts scattered about the net:

    4 – Run dotnetfx35setup.exe to completion.

    5 – Run Microsoft Update in Express mode.

    6 – Reboot when prompted.

    7 – Re-kill the processes you killed in step 1.

    8 – Run Microsoft Update in Express mode.

    9 – Reboot if prompted.

    10 – Re-enable automatic updates, and enjoy the absence of nagging updates you can’t install.

    • Proposed as answer by Tom Guyette Monday, June 13, 2011 12:47 AM
    Monday, June 13, 2011 12:46 AM
  • I have the exact same issue but cannot seem to find a working solution anywhere on the web.  It seems strange to me that .net is such an important part of the Microsoft OS now, but they can't seem to get it to work properly.

     

    "hotiron hotfix installer stopped working and was closed"

     

    The answer to all .net updates.

    Monday, August 29, 2011 2:30 AM
  • After hours of going around in circles with the various recommended solutions to this problem, a combination of solutions listed here and another solution listed at http://blog.usabilitythinking.com/2010/06/root-cause-for-corrupted-net-framework/comment-page-1/#comment-75 fixed it.

    This is what I did:

    0 – Disable automatic downloads for Microsoft Update (to avoid any potential for download conflicts).

    1 – Download Process Explorer (from UsabilityThinking link above), run it, use Search button to find processes using files containing “mbly” in the path. In my case there was an ADVWindowsClientService.exe and IntuitUpdateService.exe. Use Task Manager (ctrl-alt-del, etc.) to kill those processes.

    Then, from “Dave from TE” above:

    2 – Use MS cleanup tool to remove .NET 3.5. Then remove 3.0. Then remove 2.0. Finally, run a full cleanup to make sure everything’s gone.

    3 – Open registry HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches, open SourceList for each item to identify the ones that are .NET related (some contain “dotnet” in them, others contain temp file locations or KB numbers that relate to .NET), and delete them. It only takes about 5 minutes to go through the whole list.

    Then, from lots of other posts scattered about the net:

    4 – Run dotnetfx35setup.exe to completion.

    5 – Run Microsoft Update in Express mode.

    6 – Reboot when prompted.

    7 – Re-kill the processes you killed in step 1.

    8 – Run Microsoft Update in Express mode.

    9 – Reboot if prompted.

    10 – Re-enable automatic updates, and enjoy the absence of nagging updates you can’t install.


    Best rundown of a fix I have seen yet. Good job man. Took this from a whole-day fix to less than an hour. Thank you!
    Wednesday, October 5, 2011 9:06 PM
  • You think .net is bad check out silverlight. The most corrupt piece of crap idea for copywright protection anyone ever concieved of. (miscarried more like.) .net was just the beginning. with the blue-ray disks half the disk is filled with copy-crap I hope and pray someday these "software designers" will leave us alone and let us use the computers and software we pay them for.
    Wednesday, October 5, 2011 9:10 PM
  • I had problem when I could not to install .NET 3.5 SP1

    I was needed to remove all versions of .NET and reinstall absolutely all


    How to make a flash game
    Wednesday, October 12, 2011 7:25 PM
  • I agree with David:  The solution offered by Tom Guyette is the best I’ve seen for this nagging problem.  Finally, I am able to successfully install my .net updates.  Thanks a million!

    In addition, though, after having previously tried a number of Tom’s suggestions as part of other unsuccessful solutions, I would like to offer some minor variations (“ZF:”) to Tom’s steps that may have insured success for me in my situation:


    0 – Disable automatic downloads for Microsoft Update (to avoid any potential for download conflicts).

    1 – Download Process Explorer (ZF: via Microsoft's Technet), run it, use Search button to find processes using files containing “mbly” in the path. In my case there was an ADVWindowsClientService.exe and IntuitUpdateService.exe. Use Task Manager (ctrl-alt-del, etc.) to kill those processes.

    Then, from “Dave from TE” above:

    2 – Use MS cleanup tool (ZF: get it here) to remove .NET 3.5. Then remove 3.0. Then remove 2.0 (ZF: as well as 1.1.) Finally, run a full cleanup to make sure everything’s gone.

    3 – Open registry HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches, open SourceList for each item to identify the ones that are .NET related (some contain “dotnet” in them, others contain temp file locations or KB numbers that relate to .NET), and delete them. It only takes about 5 minutes to go through the whole list.

    (ZF: 3a – Reboot, to insure you are completely clean of .Net – may or may not be necessary, but can’t hurt…)

    (ZF: 3b – Use Task Manager to shutdown any spyware/malware protection you may be running.  Remember to do this after every reboot or, alternately, prevent your protection program(s) from running at startup.)

    Then, from lots of other posts scattered about the net:

    4 – Run dotnetfx35setup.exe to completion.  (ZF: Find it here.  This is an installer, which will download and run the appropriate components for your system.  However, to be super sure, you will also have the option of first downloading the full package and running it on your system.  It’s about 237MB, but you can delete it once the installation is complete.)

    (ZF: 4a – Reboot.  Remember to shutdown any spyware/malware protection.)

    5 – Run Microsoft Update in Express mode.

    6 – Reboot when prompted. (ZF: Remember to shutdown any spyware/malware protection.)

    7 – Re-kill the processes you killed in step 1.

    8 – Run Microsoft Update in Express mode.

    9 – Reboot if prompted. (ZF: Remember to shutdown any spyware/malware protection.)

    (ZF: 9a – Repeat steps 8 and 9 as many times as necessary.  At times, I received a couple of error messages, and notices about updates that did not install, but as long as I was making progress, I continued.  I had to run Update and reboot a couple more times, but, eventually, everything installed.)

    (ZF: 9b. – If applicable, re-enable your spyware/malware protection.)

    10 – Re-enable automatic updates, and enjoy the absence of nagging updates you can’t install.


    Hallelujah!  Actually, I have not re-enabled automatic updates.  My protection software warns me when there are critical updates to install.  I’ve been scarred, so I’ll depend on that or check periodically, for now.  Maybe someday…)

    Again, all the credit and thanks goes to Tom Guyette…!

     


    • Edited by Zorelda Tuesday, October 25, 2011 12:49 AM
    • Proposed as answer by Zorelda Tuesday, October 25, 2011 12:51 AM
    Tuesday, October 25, 2011 12:38 AM