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What is customer care framework? RRS feed

  • Question

  • Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers.

    Where i can get further detail about the customer care fremwork? or if there any certification exam about customer care framework that can enhance my skills and knolwedge in this field.

    Kindly guide me.

    Friday, October 16, 2020 11:10 AM