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New Web App - Progress Bar Spins Forever RRS feed

  • Question

  • I am running on TP3 Refresh with the App Services RP.  This RP has been running smoothly for quite a number of deployments.  However, during a recent attempt to create a new Web App, the progress bar just sits forever.  I have a tenant subscription and the Microsoft.Web Provider is registered for the subscription.  I restarted the browser and re-logged in as the tenant with no change.  I have attached a screen print for all to see.  Where might I start to troubleshoot this issue?
    Thursday, April 20, 2017 5:54 PM

Answers

  • Hi Mike, 

    Please do these checks

    Check: Subscription "Default IaaS Subscription" is on an offer having "Microsoft.Web"

    Check: App Service management server is running. To check, navigate in Admin Portal, "Resource Providers" -> "App Service", if you can see the resource provider's main blade, then the management server is good.

    Will look more on the results of those check

    Thanks.

    Friday, May 12, 2017 1:44 AM

All replies

  • Thanks for posting.  You can look at browser console log and network trace (F12) to troubleshoot.

    Can you share following stuffs form browser debugging console (open browser console before trying to create web app)?

    1.        session info (Ctrl-Alt-A)
    2.        HAR (browser network trace) file
    3.        and console log.
    Thursday, April 20, 2017 7:32 PM
  • Thanks.  Where can I upload the ZIP file containing the logs?
    Thursday, April 20, 2017 8:22 PM
  • Hello,

    We are Investigating your issue and require some logs in order to continue troubleshooting. 

    If you could, please email ascustfeedback@microsoft.com to get a workspace setup to upload your logs.  

    Make sure to use a Work, Organizational or Student address when contacting ascustfeedback@microsoft.comand include the thread URL in the subject.

    https://aka.ms/GetAzureStackLogs :)

    We apologize for any inconvenience and appreciate your time and interest in Azure Stack.

    If you continue experience any issues with TP3 release, feel free to contact us.

    TP3 Azure Stack Docs:

    https://docs.microsoft.com/en-us/azure/azure-stack/

    https://docs.microsoft.com/en-us/azure/azure-stack/azure-stack-troubleshooting

    https://docs.microsoft.com/en-us/azure/azure-stack/azure-stack-diagnostics

    https://aka.ms/GetAzureStackLogs

     Thanks,
    Monday, April 24, 2017 6:14 PM
  • Hi Gary,

    My apologies for taking so long on this.  I just sent an email requesting the workspace setup.

    I tried setting up the entire environment from scratch and have encountered the same issue.  Hopefully the logs reveal something pertinent.

    Thanks,

    Mike

    Friday, May 5, 2017 7:23 PM
  • Hi Mike,

    We've sent email with a link to your Workspace and instructions for gathering Azure Stack logs. 

    Look forward to working with you.


    Gary Gallanes

    Friday, May 5, 2017 7:50 PM
  • Hi Mike, 

    Please do these checks

    Check: Subscription "Default IaaS Subscription" is on an offer having "Microsoft.Web"

    Check: App Service management server is running. To check, navigate in Admin Portal, "Resource Providers" -> "App Service", if you can see the resource provider's main blade, then the management server is good.

    Will look more on the results of those check

    Thanks.

    Friday, May 12, 2017 1:44 AM