Azure Dev Tools for Teaching - acces denied RRS feed

  • Question

  • I'm not able to viev software to download.
    I've got only that message shown:

    You do not have access

    We are sorry, but our systems are detecting a problem with your account and are unable to validate your access to Azure Dev Tools for Teaching.

    Please contact support and reference the followinig transaction ID and Message Code.

    Transaction ID: d304c1c4da91495f81b4cc69824e6ce7

    Message Code: 715-123170

    Wednesday, August 14, 2019 7:07 AM

All replies

  • On which page you are getting this error.  Can you please provided steps with screenshots ?

    Please check with the administrator(s) of your Microsoft Azure Dev Tools for Teaching account at your school. If they need help, please have them review this: https://azureforeducation.microsoft.com/en-us/institutions/faq.

    If your admins still require hands-on help, please have them contact the dedicated Microsoft Azure Dev Tools for Teaching support team using the options listed here: https://azureforeducation.microsoft.com/en-us/institutions/contact.

    Also, can you perform basic troubleshooting such as: clear all history data, use another browser, use InPrivate mode.

    Wednesday, August 14, 2019 11:31 PM
  • Hello,

    We'd like to let you know that the next steps to be followed are as under:

    We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.

    Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.

    Here is a screenshot of a sample Support case. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.

    Thanks again for your patience!

    Friday, October 4, 2019 4:12 AM