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My .Net Framework 3.5 SP1 Installation Issues RRS feed

  • Question

  • A game I play called Aion online was not launching, it was starting up in the task menu but never launching, upon some research I found out it's probably because something is wrong with my .Net Framework, I uninstalled all the versions of it on my computer and now I am trying to install the 3.5 SP1 on my Windows XP computer so I can hopefully play the game again. But when installing it gets to the end and just sits there, it has been quite a few hours and I have been letting it sit. I am not sure what information I should post to help get to the bottom of this or maybe understand why it's not actually completing. But I was hoping I could get some assistance on this issue.

    Thank You All!
    Amrish
    Saturday, December 5, 2009 1:14 AM

Answers

  • Hi Amrish,

    Thank you for your reply.

    I looked into the log files. Based on your description and the log files, it seems that the installation blocked during .NET Framework 2.0 installation.

    I would suggest you to try Cleanup Tool to clean .NET 3.5 >> 3.0 >> 2.0 again. Then try the points mentioned here: http://blogs.msdn.com/astebner/archive/2005/04/16/408856.aspx to manually cleanup the failed .NET 2.0 install. It will help resolve .NET Framework 2.0 installation failures/hangs in most cases. After that, please manually download .NET Framework 2.0 and reinstall it separately.

    If any problem during the installation, please try Collect Tool to collect the log files of .NET 2.0 again. Please help me to try checking in your event log and see if you see any exceptions that are logged around the time that the error occurs. It might shed some light on this problem.
    For more information on how to view event log, please see: http://support.microsoft.com/kb/308427

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Friday, December 11, 2009 6:43 AM
    Tuesday, December 8, 2009 6:20 AM

All replies

  • You can see if there is something in the Event Viewer.
    A good idea also can be deactivating your antivirus while installing the framework, it sometimes causes problems.
    Enrique Blanco PMP, Consultant http://www.eblanco.com
    Saturday, December 5, 2009 11:26 AM
  • Nothing in the event viewer that I noticed that refers to the Microsoft .Net Framework 3.5 SP1, but I am going to try to exit this install and re-do it after a fresh restart and disabling all my anti-virus stuff.
    Saturday, December 5, 2009 2:26 PM
  • I still have no luck with this issue, it did not help and I have cleaned it out. I just can't figure out why this just won't install.
    Monday, December 7, 2009 1:10 AM
  • Hi Amrish,

    Thank you for your post.

    To check whether .NET Framework 3.5 SP1 has been well installed on your machine, could you please try .NET Framework Verification Tool to verify .NET Frameworks on your machine?

    If all .NET Frameworks can be verified, this means that .NET Framework 3.5 SP1 has been installed successfully.

    If any .NET Framework fails to be verified, please try Cleanup Tool to remove 3.5 >> 3.0 >> 2.0 in order. Then download .NET Framework 3.5 Service Pack 1 (Full Package) and re-install it again.
    If any problem during the installation, please try to use collect tool to collect the log files of .NET Framework 3.5 SP1 from your "%temp%" folder?
    http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx

    You can upload your log files to SkyDrive and post the link back here.

    Steps:
    - Download .NET Framework 3.5 Service Pack 1 (Full Package)
    - Try to clean your "%temp%" folder (Start menu >> Run... >> Type "%temp%")
    - Install .NET Framework 3.5 Service Pack 1 (Full Package)
    - Collect the logs from "%temp%" folder
    - Upload vslogs.cab file

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Monday, December 7, 2009 9:13 AM
  • Hi Amrish,

    Thank you for your post.

    To check whether .NET Framework 3.5 SP1 has been well installed on your machine, could you please try .NET Framework Verification Tool to verify .NET Frameworks on your machine?

    If all .NET Frameworks can be verified, this means that .NET Framework 3.5 SP1 has been installed successfully.

    If any .NET Framework fails to be verified, please try Cleanup Tool to remove 3.5 >> 3.0 >> 2.0 in order. Then download .NET Framework 3.5 Service Pack 1 (Full Package)  and re-install it again.
    If any problem during the installation, please try to use collect tool to collect the log files of .NET Framework 3.5 SP1 from your "%temp%" folder?
    http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx

    You can upload your log files to SkyDrive and post the link back here.

    Steps:
    - Download .NET Framework 3.5 Service Pack 1 (Full Package)
    - Try to clean your "%temp%" folder (Start menu >> Run... >> Type "%temp%")
    - Install .NET Framework 3.5 Service Pack 1 (Full Package)
    - Collect the logs from "%temp%" folder
    - Upload vslogs.cab file

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.

    It did not work, but here is the link to the file you requested from the scan.

    https://cid-f03a201a489f02d8.skydrive.live.com/self.aspx/.Documents/vslogs.cab

    Also I was wondering if this might also be contributing. I did the clean wipe again following your process except this time I tried to install the 2.0 and the install kept hanging at the System.EnterpriseServices.dll, so I did a search online and found this website..

    http://blogs.msdn.com/astebner/archive/2006/01/08/510677.aspx

    However the fixes mentioned did no good to make the install go through.

    ------------------------------
    All of this has made me tempted in borrowing my brothers hard drive, throwing all my important stuff on it, biting the bullet about having to re-update my games and throw Windows 7 on my machine and just starting from scratch.
    Monday, December 7, 2009 2:38 PM
  • Hi Amrish,

    Thank you for your reply.

    I looked into the log files. Based on your description and the log files, it seems that the installation blocked during .NET Framework 2.0 installation.

    I would suggest you to try Cleanup Tool to clean .NET 3.5 >> 3.0 >> 2.0 again. Then try the points mentioned here: http://blogs.msdn.com/astebner/archive/2005/04/16/408856.aspx to manually cleanup the failed .NET 2.0 install. It will help resolve .NET Framework 2.0 installation failures/hangs in most cases. After that, please manually download .NET Framework 2.0 and reinstall it separately.

    If any problem during the installation, please try Collect Tool to collect the log files of .NET 2.0 again. Please help me to try checking in your event log and see if you see any exceptions that are logged around the time that the error occurs. It might shed some light on this problem.
    For more information on how to view event log, please see: http://support.microsoft.com/kb/308427

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Friday, December 11, 2009 6:43 AM
    Tuesday, December 8, 2009 6:20 AM
  • I am actually having the exact same issue as Amrish. I will try your solution and if it doesn't work I will provide you with more info.
    Thursday, December 10, 2009 2:08 PM