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Remote app running on a server hangs for the first time RRS feed

  • Question

  • Hi -- We have remote apps configured on a terminal server. We have published the "Remote Desktop Connection" to our users, and when they double click on that, it launces "Excel" on the server.

    However, if the user is running "Excel" for the first time, like regular excel, it pops up the splash screen with multiple options "Use Customizable setting", etc etc. When the user selectes on of the options (say default option), application hangs there. Even when i kill the session and reconnect again, it still hangs.

    However, once i reboot the Server on which "Excel" is installed, then everything works great.

    My question is what is causing the hang?

    Tuesday, December 13, 2011 10:32 PM