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Difficulty tracking acquisitions data from AppSource in Partner Center RRS feed

  • Question

  • Our organization has four add-ins available for download in AppSource and when we go into the Partner Center to look at tracking acquisitions/download data, we face two issues:

    1. For one of the add-ins (Decisions for Microsoft Teams), we have never been able to see its download data and have no idea why. We've emailed partner support at Microsoft several times over 18 months but there hasn't been a resolution. 
    2. The data we are able to see is often extremely delayed - sometimes weeks or more. We submit a help ticket when it's been more than 10 days.
    We're wondering if others have had issues with getting data on App performance and if so, how they resolved it. Thanks in advance for any recommendations!
    Friday, September 4, 2020 7:36 PM