I'm having this problem as well, and trying to get assistance through direct communication is basically asking for it (like $500 a pop to be specific). And as an indie developer,
I don't even have that kind of cash for what is totally unrelated to actually creating (and eventually publishing) a game that I'm preparing to release to early access in the near future. And what's totally weird is that Steam, GameJolt etc. are
not doing this to me, just the Microsoft Store (which I'm going to eventually require if I release to Xbox, which makes this
even more annoying than it otherwise would). And every damn time I try, I'm always making sure that I provide
all of the correct details... and even then, I still can't seem to resolve my W9. I can confirm that it's not a rejection issue (unlike
some other chap with this problem) and there's no way for me to even remove the corrupted information and start over (and I'm not delisting from my primary account either because that's what's linked to my Xbox Live profile for the purpose of game distribution,
not to mention that I can't afford to spend another $20-100 just for a secondary developer account,
not including the $10-15 per month for another Xbox Live gold registration).
EDIT: I think it may also be a generic message code, but I'm not sure as there's not enough information that I have for this either. And if you have the cash for an incident report, you can try getting in contact from
over this way.
