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Install failed .NET Framework 4.7.2 and 4.8 (Cannot find the file specified) RRS feed

  • Question

  • I have tried everything to solve this problem but of no luck. Here is the latest log form my latest installation. I cannot also install Visual Stdio Community 2019 because of this error. I hope somebody will notice this.

    Log from .Net Framework 4.8

    OS Version = 10.0.16299, SP = 0.0, Platform 2
    OS Description = Future OS - x64
    MSI = 5.0.16299.611
    Windows servicing = 10.0.16299.782
    CommandLine = C:\52f7716951c1448e992c06\\Setup.exe /x86 /x64 /redist
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4.8 Setup
    Package Version = 4.8.03928
    User Experience Data Collection Policy: Disabled
    Number of applicable items: 6
    Exe (C:\52f7716951c1448e992c06\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    Exe (C:\52f7716951c1448e992c06\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    Exe (C:\52f7716951c1448e992c06\x64-Windows10.0-KB4486153-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\52f7716951c1448e992c06\x64-Windows10.0-KB4486153-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\52f7716951c1448e992c06\x64-Windows10.0-KB4486153-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\52f7716951c1448e992c06\x64-Windows10.0-KB4486153-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Final Result: Installation failed with error code: (0x00000002), "The system cannot find the file specified. " (Elapsed time: 0 00:01:14).

    Log from .Net Framework 4.7.2

    OS Version = 10.0.16299, SP = 0.0, Platform 2
    OS Description = Future OS - x64
    MSI = 5.0.16299.611
    Windows servicing = 10.0.16299.782
    CommandLine = C:\9286de3698d6705321d246\\Setup.exe /x86 /x64 /redist
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4.7.2 Setup
    Package Version = 4.7.03081
    User Experience Data Collection Policy: Disabled
    Number of applicable items: 6
    Exe (C:\9286de3698d6705321d246\SetupUtility.exe) succeeded.
     Exe Log File: dd_SetupUtility.txt
    Exe (C:\9286de3698d6705321d246\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    Exe (C:\9286de3698d6705321d246\x64-Windows10.0-KB4073120-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\9286de3698d6705321d246\x64-Windows10.0-KB4073120-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\9286de3698d6705321d246\x64-Windows10.0-KB4073120-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Exe (C:\9286de3698d6705321d246\x64-Windows10.0-KB4073120-x64.cab) failed with 0x2 - The system cannot find the file specified. .
    Final Result: Installation failed with error code: (0x00000002), "The system cannot find the file specified. " (Elapsed time: 0 00:05:39).

    Sunday, November 17, 2019 3:30 PM

Answers

  • Hi –RebeL_Soul-,

    Welcome to the MSDN forum.

    According to your description and uploaded logs, the error code “0x00000002” often means the file or folder cannot found. But I have something to confirm with you. Could you tell me which installer you used? Web installer or offline installer? For .NET Framework 4.7.2 and 4.8, which version was installed firstly?

    In addition, before you install .NET Framework, please make sure that you have finished the steps below firstly:

    #1. Turn off your anti-virus  software during installation.

    #2. Try to update your windows to latest version

    #3. Complete or dismiss Windows Update before installation, and don’t forget to turn it on later.

    #4. Clean your %temp% folder, then, run the setup with Administrator privilege.

    BTW, I notice that your OS you are using is Windows 10 Fall Creator Update. .NET Framework 4.7.1 is preinstalled with the OS. For .NET Framework 4, if the OS comes preinstalled with a particular .NET Framework version, you can’t install a previous version on the same machine.

    Any feedback will be expected.

    Best Regards,

    Anna 


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    • Marked as answer by -RebeL_SouL- Sunday, November 24, 2019 6:36 AM
    Monday, November 18, 2019 7:42 AM
  • So yeah, i updated my windows to Windows 1903. The update was done successfully and i tried installing the Visual Studio Community 2019 and finally it worked. Thanks! I also noticed that I have installed an app called StopUpdates10, which I used since data and internet is expensive in my country. After I disabled that (because update cannot run with that turned on, dunno why), then i updated which took about 3-7 hours then installed VS Community (which was stuck on installing .Net Framework) then it worked. It was also listed in my update log or somewhat that .Net Framework 4.8 was included. So yeah. Thanks for giving an idea.

    To all who is reading this and have the same problem, try enabling your Windows Update or disabling StopUpdates10 and try installing .Net Framework, if not update your windows.
    • Marked as answer by -RebeL_SouL- Sunday, November 24, 2019 6:36 AM
    Sunday, November 24, 2019 6:35 AM

All replies

  • Hi –RebeL_Soul-,

    Welcome to the MSDN forum.

    According to your description and uploaded logs, the error code “0x00000002” often means the file or folder cannot found. But I have something to confirm with you. Could you tell me which installer you used? Web installer or offline installer? For .NET Framework 4.7.2 and 4.8, which version was installed firstly?

    In addition, before you install .NET Framework, please make sure that you have finished the steps below firstly:

    #1. Turn off your anti-virus  software during installation.

    #2. Try to update your windows to latest version

    #3. Complete or dismiss Windows Update before installation, and don’t forget to turn it on later.

    #4. Clean your %temp% folder, then, run the setup with Administrator privilege.

    BTW, I notice that your OS you are using is Windows 10 Fall Creator Update. .NET Framework 4.7.1 is preinstalled with the OS. For .NET Framework 4, if the OS comes preinstalled with a particular .NET Framework version, you can’t install a previous version on the same machine.

    Any feedback will be expected.

    Best Regards,

    Anna 


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    • Marked as answer by -RebeL_SouL- Sunday, November 24, 2019 6:36 AM
    Monday, November 18, 2019 7:42 AM
  • I have done steps #1 , #3 and #4 but of no luck. I installed 4.7.2 first the then the 4.8. I have used offline installer in all of my attempted installations but still of no luck.
    Monday, November 18, 2019 10:01 AM
  • Hi –RebeL_Soul-,

    Welcome to the MSDN forum.

    Thanks for your update.

    According to your description, I suppose you need to update your Windows to latest version, which could reduce the errors caused by Windows system.

    In addition, I suppose your offline-installer package is corrupted. After your OS is up to date, please follow the link to re-download the .NET Framework 4.7.2 or 4.8 offline-installer and install it again. It is noted that some steps (turn off anti-virus software and run with admin) are finished firstly before you install .NET Framework.

    BTW, if it still doesn’t work, I need your help to collect more installation log. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link in here.

    Hope all above will help you and any feedback will be expected.

    Best Regards,

    Anna 


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Tuesday, November 19, 2019 6:14 AM
  • Okay I will when I get a strong internet connection at home. I will update around Saturday or Sunday. Thank you.
    Wednesday, November 20, 2019 5:37 PM
  • Hi -RebeL_SouL-

    Welcome to the MSDN forum.

    Thanks for your understanding.

    We are looking forward to hearing good news from you.

    Any problem persists please feel free to contact us.

    Best Regards,

    Anna


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Thursday, November 21, 2019 8:19 AM
  • So yeah, i updated my windows to Windows 1903. The update was done successfully and i tried installing the Visual Studio Community 2019 and finally it worked. Thanks! I also noticed that I have installed an app called StopUpdates10, which I used since data and internet is expensive in my country. After I disabled that (because update cannot run with that turned on, dunno why), then i updated which took about 3-7 hours then installed VS Community (which was stuck on installing .Net Framework) then it worked. It was also listed in my update log or somewhat that .Net Framework 4.8 was included. So yeah. Thanks for giving an idea.

    To all who is reading this and have the same problem, try enabling your Windows Update or disabling StopUpdates10 and try installing .Net Framework, if not update your windows.
    • Marked as answer by -RebeL_SouL- Sunday, November 24, 2019 6:36 AM
    Sunday, November 24, 2019 6:35 AM