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HLK Studio stuck in initializing RRS feed

  • Question

  • We have a new ARM64 PC connected to the HLK server on a local network.

    Two existing 32-bit and 64-bit PCs are working fine and enter the ready state.

    However this new ARM64 PC is stuck on 'Initializing' in HLK Studio.

    HLK Manager shows more details, like it's an ARM64 machine and lots of other details. When this machine is moved to a new POOL within HLK studio, HLK manager shows its status as manual. Then if it's set to reset, goes to the ready state (all in HLK Manager). HLK Studio still shows it as Initializing and never goes to Not Ready so can't be changed to the ready state.

    The network seems to be fine, all on WORKGROUP domain with static IPs and ping works both ways.

    The ARM64 Client was successful installed and the hlksvc is running.

    Everything according to the troubleshooting has been tried.

    Any help is appreciated.

    Tuesday, March 10, 2020 1:17 PM