Error 0x801c03ed during PIN create/change

Question

From @ncluett via Twitter

@AzureSupport We are having problems with AAD joined Win10 PIN create/change. 0x801c03ed

I've seen few others with the same issue in the Azure AAD support forum.

Similar forums from the last few days:

https://social.msdn.microsoft.com/Forums/en-US/77a22cfb-d5a2-4ff5-84aa-39f8a35e1c1b/error-when-trying-to-join-azure-ad-pin-creation?forum=WindowsAzureAD

https://social.msdn.microsoft.com/Forums/en-US/732ac740-4640-409a-add1-a8db6bf15c1d/microsoft-passport-pin-code-error?forum=WindowsAzureAD

https://social.msdn.microsoft.com/Forums/en-US/3e49ea8a-c354-401d-9389-ffe0180cf8e8/surface-pro-4-azure-ad-join-error-create-pin?forum=WindowsAzureAD

Conversation: https://twitter.com/ncluett/status/727514421254221824

Thanks,
@AzureSupport

Answer 1

We have the same problem here as well. It startet a few days ago, before it worked OK

Error Code: 0x801c03ed

We use Azure AD joined clients that have finger print sensors. The user is always asked for a PIN after sign in. But the PIN does not work.

Thanks,

Alex

Answer 2



hi everyone,

Our engineers are currently investigating this issue. One thing we have found is that it can occur if the device has been un-joined from AzureAD and then an attempt is made to join it to AzureAD again.

Could you let me know if that may have happened to the devices in question?  Was it joined to AzureAD previously, un-joined and then joined again? 

thanks
Venkatesh

Answer 3



hi everyone,

Our engineers are currently investigating this issue. One thing we have found is that it can occur if the device has been un-joined from AzureAD and then an attempt is made to join it to AzureAD again.

Could you let me know if that may have happened to the devices in question?  Was it joined to AzureAD previously, un-joined and then joined again? 

thanks
Venkatesh

We have tried both clean install and unjoin/rejoin AAD.  Both scenarios get the PIN error. 

Please note that IF this error does happen because of an unjoin and rejoin, that MSFT has a TechNet blog post recommending that as a mitigation for the 0x801C03ED error!  https://technet.microsoft.com/en-us/itpro/windows/keep-secure/microsoft-passport-errors-during-pin-creation?f=255&MSPPError=-2147217396  However, as I mentioned, even a fresh install gets the PIN error so I don't think this is related to an unjoin.

Answer 4

Experiencing the same issue, also with a clean install.  Looking forward to a resolution

Answer 5

We are experiencing the same issue. Is Microsoft working on a fix for this?

Answer 6

Update: this is working for us now.  Just received a tweet from MSFT/Azure tech support that they have fixed the issue with PIN creation.  Thanks!