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Problems with the certification due to "application fails to launch" RRS feed

  • Question

  • Hello everyone,

    I submitted twice an app, and in both of them I received this comment for the item 5.1.3 - App responsiveness:

    "The application cannot be tested for compliance for Windows Phone Application Certification Requirements because it fails
    to launch on all Windows Phone devices. The application silently terminates at launch.

    Windows Phones Tested: Nokia Lumia 720, Nokia Lumia 820"

    The problem is that I've already tested it in the emulator a lot of times and in my Nokia Lumia 520, but I couldn't reproduce the error. I can run the app without issues.

    Also, I installed the app using the XAP I sent, and I could run it flawlessly.

    What can I do to detect the issue and solve this problem?

    Saturday, November 30, 2013 9:02 PM

All replies

  • Does your app work without an internet connection?   
    Sunday, December 1, 2013 1:44 PM
  • Have you used the BETA release option to let others try it as well?  Have you used Nokia's testing options to test you application on different Nokia phone models?  Are you displaying or reading any date or numeric information on your start page?

    Without knowing what your application (or at least your start page) is doing, we don't have much to go on to help, but what Ken and I mentioned are some common items to look at that can cause this problem.

    Monday, December 2, 2013 7:24 AM