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Computer takes a while to shut down then blue screens and gives the error message DRIVER_POWER_STATE_FAILURE RRS feed

  • Question

  • My windows 7 does not shut down but blue screens instead after sitting on the shutting down screen for about 15 minutes. and when it blue screens it gives the error message DRIVER_POWER_STATE_FAILURE.
    Saturday, August 11, 2018 8:44 PM

All replies

  • Hi Josh.

    The 0x0000009F (DRIVER_POWER_STATE_FAILURE) bug check indicates that the driver is in an inconsistent or invalid power state.
    Upload the .DMP file created by Windows at the blue screen time to your OneDrive, make it publicly available and post the URL here, so we can analyze it and try to suggest you a solution.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, August 11, 2018 9:06 PM
  • 1) To evaluate the BSOD please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8) There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) dxdiag:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    Please remember to mark the replies as answers if they help.

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    Saturday, August 11, 2018 11:34 PM
  • Hello Luigi Bruno.

    Is there any other service that i could use to give you the file other than one drive. Thank you for the answer.

    Monday, August 20, 2018 7:03 AM
  • See if you can post with any of these three options:

    1) one drive

    2) drop box

    3) google drive

    Monday, August 20, 2018 7:32 AM
  • Hello Luigi Bruno.

    Is there any other service that i could use to give you the file other than one drive. Thank you for the answer.

    Either Google Drive or DropBox would be fine, I've suggested OneDrive as a standard procedure.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, August 22, 2018 1:05 PM