locked
Metro apps won't open - strange error message

    Question

  • When I try to open any of the Metro apps (besides IE and the Control Panel), it shows the app's splash screen for a split second before switching to the "Store" splash screen. After a few seconds, I get switched to the desktop where the following error message popup appears (in this case, I had tried to open the weather app):

    ms-windows-store:PDP?PFN=microsoft.weather_8wekyb3d8bbwe&errorCode=80073d01

    Call was canceled by the message filter.


    EDIT:

    I forgot to mention that restarting doesn't fix it, and that I have all the latest Windows updates. This is really weird and any help would be appreciated.

    EDIT 2:

    I tried creating another user account, and the problem doesn't occur there. I think it might be caused by my account being linked to a Live ID, but I can't find a way to unlink it to see if that fixes the issue. Any ideas?

    • Edited by theodorejb Tuesday, September 20, 2011 2:12 AM New info
    Tuesday, September 20, 2011 12:01 AM

Answers

  • Windows Developer Preview includes several new options for recovering your system from errors or problems, one of which is the Push Button Reset. Push Button Reset is exposed to the user as two different options.

    In this case, let’s try to “Refresh your PC without affecting your files,” first.

    Go to Control Panel within the Metro UI. Click on General -> Under Refresh your PC without affecting files, click on “Get Started.”

    This will restore your settings to defaults. Click Next -> and follow the prompts to Refresh your PC.

    After you have completed these steps, do you still experience the same errors?

    Tuesday, September 20, 2011 11:56 AM
    Answerer

All replies

  • Windows Developer Preview includes several new options for recovering your system from errors or problems, one of which is the Push Button Reset. Push Button Reset is exposed to the user as two different options.

    In this case, let’s try to “Refresh your PC without affecting your files,” first.

    Go to Control Panel within the Metro UI. Click on General -> Under Refresh your PC without affecting files, click on “Get Started.”

    This will restore your settings to defaults. Click Next -> and follow the prompts to Refresh your PC.

    After you have completed these steps, do you still experience the same errors?

    Tuesday, September 20, 2011 11:56 AM
    Answerer
  • Thanks for your response.  I already did this last night and it fixed the problem for me.
    Tuesday, September 20, 2011 6:40 PM
  • Hello everyone,

     

    If you have or are experiencing an error message similar to:

    "ms-windows-store:PDP?PFN=microsoft.weather_8wekyb3d8bbwe&errorCode=80073d01
    Call was canceled by the message filter"

     

    Please submit this error as feedback using the Windows Feedback Tool from the Connect Site associated with your Windows Developer Preview program. If you’re an MSDN subscriber, the information on how to join the Connect program is included on the download page where you installed Windows Developer Preview. There’s a link to the Connect site and an invitation code that you can click on to join using a Windows Live ID account. If you’re not an MSDN subscriber follow this limited use link to join the Connect program and then follow the steps here.

     

    During the bug submission process it would help to have the content of two exported registry keys attached to your submission. The registry keys in question are:

    • HKEY_CURRENT-USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateChange

     

    To export the keys:

    • Right click on the location in the registry
    • Click Export
    • Choose a location and name for the exported registry file
    • Click Save
    • Repeat process for other key

     

    When submitting your bug please include this portion of your error message in the "Briefly summarize your issue:" field:
    "errorCode=80073d01"

     

    Also when you reach the "Confirm and Send" screen in the bug submission, please click Add... and upload the following files:

    • "%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-AppXDeploymentServer%4Operational.evtx"
    • The two exported registry keys you exported above

     

    Thanks again for your feedback.


    Steven
    Friday, October 07, 2011 4:59 PM
    Moderator