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Troubleshooting Live Alerts

    General discussion

  • Forums use Windows Live Alerts to notify a user of any activity on a Forum thread. Activities include replies to a message, marking someone else’s post as answer, etc…

    Users can subscribe to Forum Alerts through the following:

    Note: Any of these actions will automatically send a subscription message to the Alerts service. You don’t need to subscribe to Forums manually via the Alerts website.

     

    1) When replying to a post, the user will see an option (check box) “Alert Me”. Checking this box will automatically subscribe the user to that thread.

    2) When starting a new thread, the user will see an option (check box) “Alert Me”.

    3) When viewing a thread, the user can click on “Alert Me” on the top left corner of the thread.

    Troubleshooting Steps:

     

    1) E-mail address: Verify if the sign-in live ID is from a Microsoft or non-Microsoft domain account.

     

    a. If you use a non Microsoft domain account (i.e. gmail.com, yahoo.com, etc…), make sure that you're able to send and receive mail.

    b. If you use a Microsoft domain account such as Live.com or hotmail.com, make sure that the you've “activated” your Live ID by signing-in to www.hotmail.com . In certain cases, you may need to validate or activate your Live ID for mail usage. Send a test message to verify

     

    2) Validate that the Live ID account has been provisioned through Windows Live Alerts. To verify:

    a. Login to http://alerts.live.com using the same Live ID when signing in to Forums

    b. After signing in, the user maybe prompted with the following: "Your new Live ID e-mail address has been validated and can be used to receive alerts......"

    c. Click on Continue to provision the live id account for Alerts notifications.

    d. subscribe to a thread. After subscribing, reply to the same thread. The user should receive Forum Alerts to his/her e-mail address

     

    3) Validate if the user is getting subscribed to Forum notifications:

    a. Login to http://alerts.live.com using the same Live ID when signing in to Forums

    b. Click on “Your Alerts” on the left rail

    c. If you don't see any subscription to Forums, re-subscribe by following one of the methods mentioned in the section: “Users can subscribe to Forum Alerts

     

    4) Create a new mail enabled Live ID account: If the Forum User is still having issues receiving live alerts.

    a. Create a test hotmail account

    b. Login to Forums using the newly created hotmail account then complete the steps for creating a profile

    c. Follow steps 1 to 3.

     


    Community Forums Program Managers
    • Edited by Don Tan Friday, July 31, 2009 6:22 PM Removed first line reply to a user.
    Friday, July 31, 2009 6:00 PM
    Answerer