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Improve File Transfer Manager for IE64 experience RRS feed

  • Question

  • I just got done trying to figure out why I couldn't get FTM to work on my Vista64 box.

    FTM kept complaining that it couldn't load - huh.
    I downloaded the latest and re-installed (no FTM required)
    Still doesn't work.
    I check your troubleshooting page and check all my Jscript settings.
    Still doesn't work.
    Google tells me that FTM doesn't work with IE64.  Lo and behold, if I use IE32 and go to msdn, FTM works fine.  WT........... 

    Why isn't that information on the download page for FTM?
    http://transfers.ds.microsoft.com/ftm/default.aspx?target=install
    Why isn't it on the troubleshooting page for FTM?
    http://transfers.ds.microsoft.com/ftm/default.aspx?target=ts

    I can't find mention of it on any of the FTM pages. 

    Better yet, why doesn't the error message note that it doens't work with IE64.

    Another 20 minutes of my time wasted beta testing released x64 stuff. 
    Monday, March 2, 2009 9:57 PM

Answers

  • Thanks for your feedback Ropati. 

    I was actually looking at the FTM help pages for another reason today, and I know what you mean.   I'm going to send your feedback to the FTM team and I'll see if I can get them to update it.

    We also have this page http://msdn.microsoft.com/en-us/subscriptions/bb497972.aspx which is dedicated to FTM assistance which does mention this problem.  You can find this page in the future by bookmarking it, or just by visiting the Subscriptions home page and then clicking on Get Help and Support, and then File Transfer Manager Help.

    Thanks,
    Mike
    MSDN and TechNet Subscriptions Support
    Monday, March 2, 2009 11:54 PM
    Moderator