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What is the requirement for trailer resolution? RRS feed

  • Question

  • I tried to upload the following video as a trailer:

    It resulted in the following error:

    Trailer.m4v-Invalid video resolutions. http://go.microsoft.com/fwlink/?LinkId=817300


    I thought 720p is acceptable because the article mentioned 720p.  

    Could anyone shed some light on this?


    Hong



    Saturday, September 9, 2017 2:36 AM

Answers

  • Hi Hong,

    These are trailer requirements (from this document):

        The video format must be MOV or MP4.

        The video duration must be less than 30 minutes.

        The file size of the trailer can’t exceed 10 GB.

        The thumbnail must be a PNG file with a resolution of 1920 x 1080 pixels.

        The title can’t exceed 255 characters.

    So please remember to ensure the video format is MOV or MP4. After that, you could try again.

    Thanks.

    Best Regards,

    Annievia


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.



    • Edited by Annie Chen-MSFT Monday, September 11, 2017 9:16 AM
    • Proposed as answer by Mattew Wu Tuesday, September 12, 2017 1:43 AM
    • Marked as answer by Hong (MA, USA) Tuesday, September 12, 2017 2:22 AM
    Monday, September 11, 2017 8:03 AM
  • Thanks a lot for the clarification.

    Yes, the trailer file meets all the requirements. 

    I have uploaded a trailer with resolution 1920x1080, and it worked.  I suspect that only only the thumbnail must be 1920x1080, but also the video itself.


    Hong

    • Proposed as answer by Annie Chen-MSFT Tuesday, September 12, 2017 1:17 AM
    • Marked as answer by Hong (MA, USA) Tuesday, September 12, 2017 2:22 AM
    Monday, September 11, 2017 9:01 PM

All replies

  • Hi Hong,

    These are trailer requirements (from this document):

        The video format must be MOV or MP4.

        The video duration must be less than 30 minutes.

        The file size of the trailer can’t exceed 10 GB.

        The thumbnail must be a PNG file with a resolution of 1920 x 1080 pixels.

        The title can’t exceed 255 characters.

    So please remember to ensure the video format is MOV or MP4. After that, you could try again.

    Thanks.

    Best Regards,

    Annievia


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.



    • Edited by Annie Chen-MSFT Monday, September 11, 2017 9:16 AM
    • Proposed as answer by Mattew Wu Tuesday, September 12, 2017 1:43 AM
    • Marked as answer by Hong (MA, USA) Tuesday, September 12, 2017 2:22 AM
    Monday, September 11, 2017 8:03 AM
  • Thanks a lot for the clarification.

    Yes, the trailer file meets all the requirements. 

    I have uploaded a trailer with resolution 1920x1080, and it worked.  I suspect that only only the thumbnail must be 1920x1080, but also the video itself.


    Hong

    • Proposed as answer by Annie Chen-MSFT Tuesday, September 12, 2017 1:17 AM
    • Marked as answer by Hong (MA, USA) Tuesday, September 12, 2017 2:22 AM
    Monday, September 11, 2017 9:01 PM
  • Hi Hong,

    Thanks for the experience sharing. It would be a good help to other community members having the same issue.

    Best Regards,

    Annievia


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, September 12, 2017 1:42 AM