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Outlook Rule Not Firing RRS feed

  • Question

  • Hello,

    I have a profile with 2 email accounts defined in it, receiving mail from the same Exchange server.

    I have rules defined for both accounts.

    However, the rules are only firing for the default account.  Rules defined on the second account are not firing.  When I switch to the other account as the default, then its rules fire, but not the rules for the first account.

    Any ideas what is causing this?

    Wednesday, January 28, 2015 3:03 AM

Answers

  • Client side rule only fires when new mail event fires, and it only fires on the primary mailbox unfortunately...

    Dmitry Streblechenko (MVP)
    http://www.dimastr.com/redemption
    Redemption - what the Outlook
    Object Model should have been
    Version 5.5 is now available!

    • Marked as answer by serenejen Wednesday, January 28, 2015 5:27 AM
    Wednesday, January 28, 2015 5:24 AM

All replies

  • Are these server or client side rules? Note that client side rules only fire for the default mailbox, while server side rules fire ion the server even if the mailbox is not opened in Outlook.

    Dmitry Streblechenko (MVP)
    http://www.dimastr.com/redemption
    Redemption - what the Outlook
    Object Model should have been
    Version 5.5 is now available!

    Wednesday, January 28, 2015 4:35 AM
  • Ohhh, they are client side rules.

    But when you speak about the mailbox being opened or not - both inboxes are open and we can see mail coming into both accounts.  Just that the rules are not firing.

    Wednesday, January 28, 2015 5:01 AM
  • Client side rule only fires when new mail event fires, and it only fires on the primary mailbox unfortunately...

    Dmitry Streblechenko (MVP)
    http://www.dimastr.com/redemption
    Redemption - what the Outlook
    Object Model should have been
    Version 5.5 is now available!

    • Marked as answer by serenejen Wednesday, January 28, 2015 5:27 AM
    Wednesday, January 28, 2015 5:24 AM
  • ok thank you.
    Wednesday, January 28, 2015 5:26 AM