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Ticketing concept RRS feed

  • Question

  • User450403478 posted

    how to introdue to the ticketing concept,as far now i have to implement ticketing in my project,so can anyone solve my problem dat how to start with it can anyone give me the code n as i am working in vb.net,waiting for ur reply

    imranwahabit@gmail.com 

    Monday, December 28, 2009 4:21 AM

Answers

All replies

  • User-1363023537 posted

    Referring to Client support ticket management.
    When client opens support ticket using your web application for your products,
    your customer support should reply and refer the ticket as long as ticket is open.
    Here client post his query and web auto reply to his emailID a transaction ID
    Clients / support need to keep this ticket ID while deling with his query and support.
     You should have windows service to parse the all email coming to supprt email Id and keep them in to
    database so that later; support can refer his query in one shot.

    Satalaj

    Monday, December 28, 2009 7:12 AM
  • User450403478 posted

    thanx for taking out time but can u give me a good praticle example with code

     

    Tuesday, December 29, 2009 2:13 AM
  • User-1363023537 posted

    can u give me a good praticle example
     

    You can open support ticket with gosting provider or Ebay or banks and apply your reverse enginnering
    stuff to know how their system works.

    Satalaj

    Tuesday, December 29, 2009 3:36 AM
  • User450403478 posted

    thanx for replying but can u let me know the site,where exactly i can get  the ticketing applications 

    • Marked as answer by Anonymous Thursday, October 7, 2021 12:00 AM
    Tuesday, December 29, 2009 4:28 AM
  • User-1363023537 posted

    Hi,
     
     You can search like this http://www.google.co.in/search?hl=en&rlz=1T4GGIH_enIN268IN268&q=open+support+ticket+&meta=&aq=f&oq=

    Satalaj 

    • Marked as answer by Anonymous Thursday, October 7, 2021 12:00 AM
    Tuesday, December 29, 2009 6:13 AM
  • User450403478 posted

    Good day to u bro,the site is of the company deatails who are having ticketing,but i need example program of ticketing 

    and the code in vb.net .can u solve this issue bro 

    Sunday, January 3, 2010 1:53 AM
  • User1696475319 posted

    I don't think anyone's going to have the time to write a whole ticketing application for you, but what you can do is go over to codeplex.com and look at the open source projects there.  You can browse the existing codebases and that should get you what you need.

    Sunday, January 3, 2010 10:42 AM