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Setting up a Technical Support contract is slow and cumbersome RRS feed

  • General discussion

  • On average each year I have cause to open 2 or 3 support cases via my MSDN subscription each year given the role that I am in.  Each year I have to go through the process of activating my contract to get the 4 support incidents that the subscription entitles me to.  And each year, it's a 15 minute phone call and then a waiting period for it to get set up.  I do not proactively call each year to get it set up in advance, so when i need it, it is always because I have an immediate need for support.

    This manual process of making a phone call to activate this benefit each year seems like something that can be automated or automatically activated each year.  It's time consuming to go through this effort each year.

    Friday, June 16, 2017 6:35 PM

All replies

  • Dear Nimblejoe,

    Please contact the Visual Studio Subscription support and leave your feedback there.

    https://www.visualstudio.com/subscriptions/support/

    Thanks,
    prathaprabhu


    If my reply is useful please mark it as answered as it help other users with the same query. I am a Microsoft Partner, MVP and MCC and I want to become One Day Microsoft CEO.

    Saturday, June 17, 2017 6:37 AM