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"Save As" does not allow me to save to my website - EW3 RRS feed

  • Question

  • I brought Expression Web3 a couple of months ago and it worked fine on XP pro, however I now have Windows 7 and I cannot use the SAVE AS function when working with files online. If I select SAVE AS, the program tries to save to a directory on my computer (system32 or something like that)

    I tried contacting microsoft support but its just not possible so I am hoping someone here can help.

    SAVE works, but I need SAVE AS.

    Wednesday, October 20, 2010 8:32 PM

All replies

  • Very few people here work live on the server so I doubt you'll get much help. Especially since you don't provide anywhere near enough information for those who do work live (not me) to help. Are you using FPSE or FTP to connect & wrk live on the server?

    Windows XP was not a very secure operating system. The recommended method is to have a mirror of your site locally, make your changes there, test locally then upload.


    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums
    Wednesday, October 20, 2010 8:44 PM
  • Thanks for the reply.

    I do not use a mirror to modify files unfortunately as I work from a laptop (and I am not keeping copies of website on the laptop.) Whilst I regularly back up the sites at the office I have to make changes out in the field live.

    I am using fpse as i brought expression to replace frontpage (which stopped working after installing win xp service pack 3) Expression Web 3 worked fine under XP, but now I have this annoying problem of not being able to "save as".

    I appreciate your comments. Its frustrating that I can't talk to someone at microsoft about something that is obviously a small bug in the software.

     

     

     

     

    Thursday, October 21, 2010 10:33 PM
  • How are you opening the site?
    Are you opening EW and then the site, or opening the site in a browser and using File > Edit to open it?
    Ir the latter, try the former.


    Expression Web MVP
    Thursday, October 21, 2010 10:50 PM
  • Its frustrating that I can't talk to someone at microsoft about something that is obviously a small bug in the software.

    Excuse me? The only thing that has changed is your operating system. You went from Windows XP to Windows 7, and the functionality changed. How is that a bug in the software? It is much more likely to be an issue with the different OS.

    Given that both Vista and Win7 are much tighter security-wise than any version of XP, my guess, if I had to make one, is that there is a permissions or other security issue causing the problem, and not a fault with EW. When you try to save remotely, you are in effect altering a different file system from within Win7, and that just may be something that you can't do. Don't know for sure, because I don't run Win7 and I don't work live, ever.

    You might want to check with your IT people and see if there is a setting or something that you can use to change this behavior. Or, you could simply adopt a workflow using DropBox, Skydrive, or another such solution that wouldn't require you to work live. Blaming EW3 for something that probably is not its fault gains nothing.

    cheers,
    scott


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.
    Thursday, October 21, 2010 10:57 PM
  • Still not enough info. As Steve asked, how are you opening the page? Unless you open the site first EW doesn't have a reference for "save as".
    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums
    Thursday, October 21, 2010 11:10 PM
  • thanks again for the replies everyone, I appreciate your time.

    i'll try and be a little clearer:

    I open expression3 and go to 'open site'

    my list of sites are shown in the box (eg http://www.mysite.com). I select the one I want to edit and use 'open'

    another box pops up asking for my password. which I enter (actually there is another slight annoyance here as if i click the button that says 'remember my credentials' it never does.)

    from the list of pages on the left I select the one i need to edit and double click on it (opens in the right hand side in design/code.

    i edit the page, go to "file" and select "save as"

    a box pops up telling me it cannot be saved in that location and the list of files shows the system32 folder on my computer instead.

    Paladyn; The problem has obviously been caused by moving to windows 7 but both programs are less than three months old and I kind of think they ought to work together. My frustration isn't the bug itself, but that I cannot talk to anyone at Microsoft about it unless I pay £199 plus vat.

     

     

     

     

     

     

     

    Friday, October 22, 2010 6:32 PM
  • Hmm, the only thing I can suggest is to file a bug on http://connect.microsoft.com since I don't have a single site that uses the FPSE so editing live using them isn't an option for me.

     


    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums
    Friday, October 22, 2010 7:25 PM
  • Hmm, the only thing I can suggest is to file a bug on http://connect.microsoft.com since I don't have a single site that uses the FPSE so editing live using them isn't an option for me.

     


    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums

    thanks again I really appreciate your time.

     I find it hard to believe there is absolutely no way to talk to Microsoft when you buy one of their programs (well two actually). If I do find a solution i'll let you know here.

    And no way am I paying £199 plus vat to report a problem caused by Microsoft. I don't know if its Windows 7 that needs patching or Expression Web. Either way, both are Microsoft programs and this is seriously affecting my work.

     

    Sunday, October 24, 2010 7:32 PM
  • This seems to be part of the problem Paul Bartholomew described (also affecting display of folder listing on remote servers, I believe). He said...

    "The mechanism we are using is to register a name-space extension with Windows so that we can hook into the operating system and support what Windows doesn't support on its own.  Unfortunately, the Windows 7 team partially broke the way we were hooking in to the OS and, as a result, some of that functionality no longer works."

    FcphdJim offered the following work-around in that thread until the Windows 7 problem is fixed:

    "As a possible workaround until there is a Win7 fix, right-click the file you want to modify and select "New from existing page". This will open an exact copy, which you can modify and then Save (not Save As) with whatever name you want. When you are satisfied with your changes, select the name in the site view list and edit it to match the name of the file you want to change. EW will ask if you want to replace the existing file, and then you will have effectively done a Save As without needing to use the faulty dialog."



    Silence is Golden. Duct tape is Silver.
    Sunday, October 24, 2010 9:47 PM
  • thanks again for the replies everyone, I appreciate your time.

    i'll try and be a little clearer:

    I open expression3 and go to 'open site'

    my list of sites are shown in the box (eg http://www.mysite.com). I select the one I want to edit and use 'open'

    another box pops up asking for my password. which I enter (actually there is another slight annoyance here as if i click the button that says 'remember my credentials' it never does.)

    from the list of pages on the left I select the one i need to edit and double click on it (opens in the right hand side in design/code.

    i edit the page, go to "file" and select "save as"

    a box pops up telling me it cannot be saved in that location and the list of files shows the system32 folder on my computer instead.

    Paladyn; The problem has obviously been caused by moving to windows 7 but both programs are less than three months old and I kind of think they ought to work together. My frustration isn't the bug itself, but that I cannot talk to anyone at Microsoft about it unless I pay £199 plus vat.


    Close EW, run regedit and go here: HKEY_CURRENT_USER\Software\Microsoft\Expression\Web\3.0

    Check the Values for the Value Names: DefaultWebName and Default Add Image Directory.
    If either point to system32, right click the Value Name, select Modify and clear the Value Data: box. Save the change and close the registry editor.

    Reopen EW and try it.

    I can not duplicate the behavior on a server with extensions that I have opened via http:// on an XP machine.
    I'll try 7 later.


    Expression Web MVP
    Sunday, October 24, 2010 10:52 PM
  • And no way am I paying £199 plus vat to report a problem caused by Microsoft. I don't know if its Windows 7 that needs patching or Expression Web. Either way, both are Microsoft programs and this is seriously affecting my work.
    Well, you could always return to the days of free telephone support for software applications. If, that is, you were prepared to pay the price upfront. I can recall free support for WordPerfect, dBase, and Lotus 123, for example. Of course, each program went for $495 at the time. Now you can have an entire suite for $200–$400.

    I've worked in support before, I can tell you that call center costs are not insignificant. Imagine for a moment a (very) minimal call center of, say, 20 support folks manning two shifts. Let's even give them tiny hourly rates of pay for a specialist who actually knows enough to do the job, say $12/hour for 2080 hours/year. That's 40 x 2080 x 12 = $998,000 per annum, and does not include additional employer costs such as health insurance, 401k contributions and/or defined benefit plan, training, tuition reimbursement, etc.

    Now add in the costs for the center itself, building, maintenance staff, overhead (management, HR, trainers, and other support staff), utilities, data center, phone lines, etc. Say, another half-million there. That's about $1.5 million/year. To make the estimate conservative, let's go ahead and drop 200 grand, leaving $1.3 million per year to maintain that center.

    OK, since pretty much anyone who ever owned a productivity software package qualifies for the upgrade price, how many $79 sales of EW would it take pay the costs of that center? 1.300,000 / 79 = 16,456, after rounding. And that's without considering the other things the vendor might like to do with those proceeds, such as pay development staff to work on the next version, reward investors for their investment, pay for marketing and merchandising, pay for the other buildings, infrastructure, and employees of the company, and maybe even, you know, take a profit.

    Beginning see the problem? People made it clear following the release of Microsoft Office (the first) that they thought the idea of paying $500 per productivity app wasn't a great idea. Thus began the long slow decline and eventual death of those erstwhile titans of the software industry, Ashton-Tate, WordPerfect, and Lotus, and the rise of Microsoft to pre-eminence in the productivity software arena.

    As time has gone by since, software prices have declined to the point that there simply isn't the margin available to man staffed support call centers for each product. Somebody has to pay for that support if it is to be provided. Either that, or prices have to increase to cover the costs. If you think about it, a general price increase would spread support costs across every single person who purchases the product, rather than the few who actually use the support system. The way it is currently structured, only those who actually avail themselves of support pay the costs.

    Personally, I prefer not having to pay for your support incidents in my purchase price. Sorry, no offense to you; I'm sure you're a great guy and all, but I'd prefer you pay for your own support, OK?  ;-)

    cheers,
    scott


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.
    Sunday, October 24, 2010 11:18 PM
  • FWIW, FPSE are end of life. The lastest server OS they are available for is the original Windows 2008 server, not even Windows Server 2008r2. MS discontinued all but security (aka extended support) for them in 2005 since the latest version was released in 2001 (aka FPSE for FrontPage 2002, they were not included with the FP 2003 disk or updated for 2003.)

    You may want to experiment with using FTP to work live if that is how you intend to continue to work or the workaround published elsewhere in this thread.


    MS MVP Expression Tutorials & Help http://by-expression.com & Expression Web forums
    Monday, October 25, 2010 12:01 AM