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2008r2 sp1 installation failure RRS feed

  • Question

  • This installed successfully on several other Windows servers, including those with multiple SQL instances.

    Summary file:

    Overall summary:
      Final result:                  The patch installer has failed to update the following instance: PRDCMS01 PRDNCI01. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068643839
      Exit facility code:            1203
      Exit error code:               1
      Exit message:                  The patch installer has failed to update the following instance: PRDCMS01 PRDNCI01. To determine the reason for failure, review the log files.
      Start time:                    2012-01-30 16:06:51
      End time:                      2012-01-30 19:34:00
      Requested action:              Patch

    Instance PRDCMS01 overall summary:
      Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068643839
      Exit facility code:            1203
      Exit error code:               1
      Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Start time:                    2012-01-30 19:28:05
      End time:                      2012-01-30 19:33:05
      Requested action:              Patch

    Instance PRDNCI01 overall summary:
      Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068643839
      Exit facility code:            1203
      Exit error code:               1
      Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Start time:                    2012-01-30 19:33:09
      End time:                      2012-01-30 19:34:00
      Requested action:              Patch

    Machine Properties:
      Machine name:                  LVPSQL02
      Machine processor count:       4
      OS version:                    Windows Server 2008 R2
      OS service pack:               
      OS region:                     United States
      OS language:                   English (United States)
      OS architecture:               x64
      Process architecture:          64 Bit
      OS clustered:                  No

    Product features discovered:
      Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered
      Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            SQL Server Replication                   1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   PRDCMS01             MSSQL10_50.PRDCMS01            Full-Text Search                         1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   PRDCMS01             MSAS10_50.PRDCMS01             Analysis Services                        1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   PRDCMS01             MSRS10_50.PRDCMS01             Reporting Services                       1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2   PRDNCI01             MSSQL10_50.PRDNCI01            Database Engine Services                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Management Tools - Basic                 1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Management Tools - Complete              1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Client Tools Connectivity                1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Client Tools Backwards Compatibility     1033                 Standard Edition     10.50.1600.1    No        
      Sql Server 2008 R2                                                       Integration Services                     1033                 Standard Edition     10.50.1600.1    No        

    Package properties:
      Description:                   SQL Server Database Services 2008 R2
      ProductName:                   SQL2008
      Type:                          RTM
      Version:                       10
      SPLevel:                       1
      KBArticle:                     KB2528583
      KBArticleHyperlink:            http://support.microsoft.com/?kbid=2528583
      PatchType:                     SP
      AssociateHotfixBuild:          0
      Platform:                      x64
      PatchLevel:                    10.51.2500.0
      ProductVersion:                10.50.1600.1
      GDRReservedRange:              10.0.1000.0:10.0.1099.0;10.0.3000.0:10.0.3099.0
      PackageName:                   SQLServer2008-KB2528583-x64.exe
      Installation location:         g:\09ec8064a45f753f460d\x64\setup\

    Updated product edition:
      Instance             Edition             
      PRDCMS01             STANDARD            
      PRDNCI01             STANDARD            

    User Input Settings:
      ACTION:                        Patch
      ALLINSTANCES:                  False
      CLUSTERPASSIVE:                False
      CONFIGURATIONFILE:             
      ENU:                           True
      FARMACCOUNT:                   <empty>
      FARMADMINPORT:                 0
      FARMPASSWORD:                  *****
      HELP:                          False
      INDICATEPROGRESS:              False
      INSTANCEID:                    <empty>
      INSTANCENAME:                  <empty>
      PASSPHRASE:                    *****
      QUIET:                         False
      QUIETSIMPLE:                   False
      UIMODE:                        Normal
      X86:                           False

    Rules with failures:

    Global rules:

    There are no scenario-specific rules.

    Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20120130_160645\SystemConfigurationCheck_Report.htm
    --

    --

    --

    detail file is too large to post here. How do I do this?

    thanks!

    Monday, February 27, 2012 3:59 PM

Answers

  • Here is the problem

    MSI Error: 1307 There is not enough disk space to install this file: C:\Windows\Installer\97a5e375.msp.  Free some disk space and click Retry, or click Cancel to exit.


    Regards,
    Ahmed Ibrahim
    SQL Server Setup Team
    This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
    This can be beneficial to other community members reading the thread.

    Sunday, May 13, 2012 4:45 PM

All replies

  • Hi dshort3,

    The summary log is not enough to identify the root cause. Could you please upload your detail file to some network shared folder like 'Skydriver'?


    Best Regards,
    Peja

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by Peja Tao Tuesday, February 28, 2012 3:23 AM
    Tuesday, February 28, 2012 3:23 AM
  • detail file:

    https://skydrive.live.com/?cid=D6928E616509F56D&id=D6928E616509F56D%21111

    thanks!

    Tuesday, February 28, 2012 9:17 PM
  • @dshort3,

    According to the errr log:

    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu64: Installed - Version: 10.50.1600.1
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: match result for Discovery - Version: True, Cpu: False, Language: True
    2012-01-30 16:07:04 Slp: Package ID sql_engine_core_inst_Cpu32: NotInstalled - Package was found but determined as NotInstalled because at least one of CPU, version or language was not matched. Check the match result for which one was not matched.

    Please check the version of your service pack, it should be for x64.

    The dowload link :http://www.microsoft.com/download/en/details.aspx?id=26727

    SQLServer2008R2SP1-KB2528583-x64-ENU.exe


    Best Regards,
    Peja

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, February 29, 2012 1:42 AM
  • That's exactly the package I'm trying to install.

    Why would the package ID in the log suddenly change from _cpu64 to _cpu32?

    thanks,

    Damon

    Wednesday, February 29, 2012 3:22 PM
  • @Damon,

    I would like to suggest you to apply the latest service pack for your Windows OS.


    Best Regards,
    Peja

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, March 6, 2012 3:17 AM
  • this was successfully installed on several other servers without the OS service pack.

    Wednesday, March 7, 2012 5:33 PM
  • I have run into this problem as well..

    Specs;

    Windows Server 2008 R2 Enterprise x64 with Service Pack 1 installed

    Processor: Intel Xeon X5670 2.93GHz

    RAM: 16GB

    Anyone have any ideas?

    Thursday, April 12, 2012 10:16 AM
  • All of I can think of to try on this is to do a cold reboot of the server. However, since this is a production box I haven't had a chance to do this.
    Thursday, April 12, 2012 3:37 PM
  • That's exactly the package I'm trying to install.

    Why would the package ID in the log suddenly change from _cpu64 to _cpu32?

    thanks,

    Damon

    is drive g: a local disk or a remote disk (network share) ?

    try to execute the executable from a local disk and not from a network share.

    did you verify the checksum / correctness of the downloaded file?

    In addition some issues with installing SQL 2008R2 service pack had been reported when antivirus software is enabled. You can try to disable antivirus software and install the service pack.

    Thursday, April 12, 2012 5:13 PM
  • G: is a local disk

    The downloaded file was installed successfully on at least 4 other servers.

    Antivirus was not enabled.

    Thursday, April 12, 2012 6:44 PM
  • do the other servers have the same processor ?

    I think I've read some threads about problems with SQL Server setup/upgrade with more than 4 cores.


    Thursday, April 12, 2012 7:38 PM
  • can you share the _inner_ detail.txt this will be under 

    C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20120130_160645\PRDCMS01\detail.txt


    Regards,
    Ahmed Ibrahim
    SQL Server Setup Team
    This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
    This can be beneficial to other community members reading the thread.

    Friday, April 13, 2012 5:41 AM
  • <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" width="98px" height="120px" style="padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embed?cid=D6928E616509F56D&resid=D6928E616509F56D%21114&authkey=AF1K2e73RZ3201M"></iframe>
    Friday, April 13, 2012 2:49 PM
  • Here is the problem

    MSI Error: 1307 There is not enough disk space to install this file: C:\Windows\Installer\97a5e375.msp.  Free some disk space and click Retry, or click Cancel to exit.


    Regards,
    Ahmed Ibrahim
    SQL Server Setup Team
    This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
    This can be beneficial to other community members reading the thread.

    Sunday, May 13, 2012 4:45 PM
  • How much disk space is 'enough disk space'? the server in question has over 15 GB of free space, as much or more than several other servers where this has installed successfully.

    And since we're discussing installer problems; is there any way to assign the install logs, etc. to something OTHER than the C: drive?? This is the most persistent problem (drive space) of any installation we try.

    Monday, June 4, 2012 5:22 PM
  • According to http://msdn.microsoft.com/en-us/library/ms143506.aspx

    15 GB should be fine.

    the 15 GB on C drive ?


    Regards,
    Ahmed Ibrahim
    SQL Server Setup Team
    This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
    This can be beneficial to other community members reading the thread.

    Monday, June 4, 2012 5:42 PM