DisplayLink USB 2.0 UGA Multi display adapter not working

Question

I installed the driver in compatibility mode (it wouldn't install otherwise) for the DisplayLinK USB 2.0 adapter. When I plug in my other monitor Windows notices it and does its thing. But after that (and after restarting) nothing happens. If I check the devices section in the control panel Windows recognizes the adapter. This device worked fine in Windows 7. Please any help will be appreciated.

Answer 1

Hey Godwinium,

From the Metro UI Control Panel, choose More Settings to get to the Desktop Control Panel.  From there click on View Devices and Printers under Hardware and Sound.  Check there to see if your adapter is showing up with an '!', if so right click the device and choose Troubleshoot.  Also, right click on the desktop and choose Screen Resolution, and verify the monitor connected to the adapter is showing up in the Display: drop down list.  Lastly, check Device Manager (WIN+r, devmgmt.msc, Enter) for the monitor and the adapter and whether or not you see any '!' or 'x' next to those devices.  Reply with results.

Regards,

Gary

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Gary | Escalation Engineer | Consumer Software & Services Support (CS3) One Microsoft Way, Redmond, WA, 98052 USA http://support.microsoft.com

Answer 2

When I check devices and printers, I see the adapter with no '!'. My monitor doesn't appear when I check the Display under screen resolution to see my monitor. When I check device Manager, there seems to be a '?' next to the adapter. Thanks for responding to this.

Answer 3

I just noticed something strange. When I launch  the DisplayLink Sys-Tray App, I can see it running in the Task Manager as background processes, but it doesn't show up in the System tray, hence I can't access this app. Is there a way to make it show up in the system tray?

Answer 4

Hey Godwinium,

For the '?' next to the adapter, try right clicking on it from device manager, choose update driver software.  From there try Search automatically.... If that doesn't help, try Browse my compter for driver software and point to the driver for the device.

For the missing DisplayLink SysTray app, try uninstalling and re-installing the software.  Another thing to try is a Refresh your PC operation, followed by reinstalling the DisplayLink app.  Go to Control Panel, General, and click Get Started under Refresh your PC without affecting your files, then follow the prompts.  Keep in mind that when you do a Refresh, your files and personalization setting won't change, your PC settings will be restored to their defaults and you will have to re-install any applications you have installed.

Regards,

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Gary

Answer 5

Hi Godwinium,

Unfortunately, this is a known issue.  You're not going to be able to get the device working with this release.

Sorry,
Mark

Answer 6

Thanks for the information about the device. I hope it'll be fixed when the beta rolls out.

Answer 7

Your mileage may vary, but on my hardware the beta DisplayLink driver available at http://bit.ly/xuf73W works for me on Build 8102.  Commenting here in a reply as this is the highest link Bing returns for my relevant search terms.

Answer 8

I'm in the same boat as Shawn - I've been using this beta driver since the day they released it as I have an inspiron duo - fantastic, but no VGA! It works perfectly. A bit slow when putting out a max resolution to a large 1080 tv, but if you just stick it down to 800 x 600 and stretch it once on the tv then it runs smooth, and there's not really any noticeable deterioration in quality, even when watching movies. Looking forward to an update to it that copes better, but for the time being it's perfectly useable.