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  • Question

  •  

    The recent API reporting issue is now resolved. If you experience any further issues, please contact your Microsoft support representative.

    The adCenter API Support Team

    Tuesday, September 25, 2007 11:40 PM

Answers

  • If you have a support ticket open, you would appropriately get the "all clear" email. We are always working to improve our communications in the general sense, and appreciate your feedback.

    Also, I would recommend an RSS feed to both our blog and this API support forum for timely updates.

    Jeff Dillon, Microsoft adCenter API Technical Support

     

    Thursday, September 27, 2007 7:43 PM
  • Bill,


    If you are still experiencing reporting issues, please open a support ticket so we can further investigate.

    Jeff Dillon, Microsoft adCenter API Technical Support

    Thursday, September 27, 2007 7:44 PM

All replies

  • Why don't we get any alarm by email when something like that happens?
    Wednesday, September 26, 2007 2:31 PM
  • My reports were running fine all day, and now, just at 11:30pm, they all started failing again.  I get this consistently running the Campaign Performance Report:

    SOAP error: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlnsTongue Tiedoap="http://schemas.xmlsoap.org/soap/envelope/" xmlns
    :xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultco
    de>soapTongue Tiederver</faultcode><faultstring>Server was unable to process request. ---&gt; |-199999|-1|Microsoft adCenter was unabl
    e to complete your request. Please try again. If this problem continues, contact the adCenter Support Team for assistance.|</
    faultstring><detail /></soap:Fault></soap:Body></soap:Envelope>

    It seems like the same thing that others have been experiencing. Or is there a limit to the number of reports one can request in a day?

    Thanks.



    Thursday, September 27, 2007 3:54 AM
  • If you have a support ticket open, you would appropriately get the "all clear" email. We are always working to improve our communications in the general sense, and appreciate your feedback.

    Also, I would recommend an RSS feed to both our blog and this API support forum for timely updates.

    Jeff Dillon, Microsoft adCenter API Technical Support

     

    Thursday, September 27, 2007 7:43 PM
  • Bill,


    If you are still experiencing reporting issues, please open a support ticket so we can further investigate.

    Jeff Dillon, Microsoft adCenter API Technical Support

    Thursday, September 27, 2007 7:44 PM
  • It seemed to clear up again a little after midnight, and it has been fine since then.

    Thursday, September 27, 2007 7:54 PM