SharePoint IRM (Azure RMS)

Question

We have configured Azure online RMS for our on premises SharePoint farm successfully but whenever we try to open the documents from IRM enabled document library, seeing the below message for all Word, PPT, Excel. Please let me know your inputs to resolve this.

This rights protected document cannot be opened because the rights management feature has been disabled by policy.

Regards,

Srikanth Kasula

Answer 1

Hi Kasula,

Did you sync the On Premise Active Directory with the Azure Active Directory using Azure AD Connect. This is quite an important step for getting the RMS connector to work.

https://docs.microsoft.com/en-us/active-directory/active-directory-aadconnect

Thanks,

Priyan

---

Please remember to Up Vote and Mark this as Answer if it helps.

Answer 2

Hello Priyan,

Thanks for your response.

Don't have sync On Premise Active Directory with the Azure Active Directory, is there any document with detailed steps if you can help me with. Thanks in Advance. 

Regards,

Srikanth Kasula

Answer 3

Hi Kasula,

You can check out the 'Prerequisites for the RMS connector' section of the below article that states the importance of Azure AD Sync:

https://docs.microsoft.com/en-us/information-protection/deploy-use/deploy-rms-connector

Azure AD Connect can be configured using Express Settings as detailed in the below step by step article:

https://docs.microsoft.com/en-us/active-directory/aad-connect/active-directory-aadconnect-get-started-express

Thanks,

Priyan

---

Please Up Vote and Mark this as Answer if it helps.