SharePoint 2013 Designer undefined, not working

Question

Hi all.

Anyone has an experience with SharePoint Designer here? I installed SharePoint 2013 on Microsoft Windows 2012 R2, and I'm trying to set up Company's wiki for systems and stuff and I need accordeon stuff and some designing as well, but when I try to access Sharepoint designer, white blank screen pop-ups and nothing happens. Can anyone help to solve this problem out? I got this url when trying to access - o15 officeredir microsoft com/r/rlidSPD2013Download?clid=undefined

Regards,

Martin

Answer 1

Hi Martin,

What the browser are you using to open the SharePoint Designer from SharePoint?

If you are using Chrome, please try to use Internet Explorer to access SharePoint Designer from SharePoint.

If this issue still happens on Internet Explorer, please provide the build number of your SharePoint Server and ULS logs for further research.

Best regards,

Linda Zhang

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Answer 2

Hi Linda,

Yes, I tried Internet Explorer as well.. No results. The same white screen(404) with undefined in the URL.

BuildVersion
------------
15.0.4569.1000

I download the UlsViewer, what exactly do you need from the Uls RealTime logs? I haven't used it before, so I might be struggling finding the information you need. I attached the ulslogs what I've got from the sharepoint server, I hope this is the right one you need to help me solve this problem :) - http://speedy.sh/JHkhS/ulslogs.csv

Regards,

Martin

Answer 3

Hi Martin,

I tried to open SharePoint Designer client from SharePoint server with SP1 (15.0.4569.1000), I did not get the issue as you got.

Have you installed SharePoint Designer 2013? Please confirm whether SharePoint Designer 2013 is installed on your computer. If not, please download and install it.

A download link for SharePoint Designer 2013:

http://www.microsoft.com/en-US/download/details.aspx?id=35491

For SharePoint 2013, the default path of the ULS log is at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS. Check ULS logs to see if there are more specific error message about this issue.

And please provide the screenshot of the page with issue when you try to access SharePoint Designer.

Best Regards,

Linda Zhang

---

TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [e-mail].

Answer 4

Hi Martin,

Is there any update?

Have you solved the issue?

Best regards,

Linda Zhang

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TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [e-mail].