Email report no longer works (O365 subscription)

Question

Recently (presumably after a recent Update) the Email command from the Data group on the standard report command ribbon causes Access to hang (unresponsive). I've tried as PDF and as RTF. The export to PDF command still works so is a manual work around.

Has anyone else noticed this or reported it as a bug?

Office version 1802(Build 9029.2167 Click-to-run) 32 bit on Windows 7 Pro 64 bit

Thanks

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Jon Lewis

Answer 1

Try reverting your build to a prior, more stable, version.

Have you tried performing an Office Repair?

Does this happen with one database or all databases?

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Daniel Pineault, 2010-2017 Microsoft MVP
Professional Support: http://www.cardaconsultants.com
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Answer 2

It's with all databases including a new one.

I was hoping that someone or MSFT could confirm whether this has been reported or is reproducible before repairing or reverting office.

The work around isn't an immediate problem.

Thanks

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Jon Lewis

Answer 3

Also it appears to be not just reports but the email command in general.

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Jon Lewis

Answer 4

Hi Jon,

This is not a known issue, and we have not seen other reports of this issue with version 1802.

Do other applications work to send mail?  For example, can you send a document from Word as an email attachment using File/Share/PDF?

Thanks,

Shane Groff
Access Engineering

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Shane L. Groff (Microsoft Engineer)

Answer 5

Hi jon1854,

I am available with Access version below. Which is latest update.

I Try to make a test with Email command.

I find that it is working correctly on my side, Without getting hang.

I make a test with every format option and verify that it is working fine.

I suggest you to install this new update, Make a test and let us know whether it solves your issue or not.

If issue persist, We will try to provide you further suggestions to solve the issue.

Regards

Deepak

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MSDN Community Support
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Answer 6

Thanks for the replies. Bizarrely the problem seems to have cured itself today. It had been present for several days but I've just tested from Access Excel and Word and emailing works as expected.

Will wait a few days just in case before closing thread.

Edit:

I think the problem was Outlook related rather than Access but it has disappeared now.

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Jon Lewis

Answer 7

Hi jon1854,

From your last post , It looks like your issue is solved now.

You had mentioned that,"Will wait a few days just in case before closing thread."

If you find that everything is working properly then I suggest you to mark your last post as an answer.

This thread is still open and will remain open until you mark the answer.

It will help us to close this thread, In future it will be helpful for other community members who will have same kind of issues.

Thanks for your understanding.

Regards

Deepak

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MSDN Community Support
Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail].