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mouse scroll not working in access 2016 form view RRS feed

  • Question

  • We have access 2016 .accdb program running on Windows 8, From last week, suddenly on one computer, the Mouse scroll doesn't work in access 2016 form view, but Mouse scroll works in outlook, words, ie explorer etc.

    the rest computers has same access program, has no problem with mouse scroll.


    • Edited by Fangs3001 Monday, August 21, 2017 11:59 AM
    Monday, August 21, 2017 8:39 AM

All replies

  • Hi,

    that's one of several problems introduced by Office Update with version 1707: http://www.devhut.net/bugs/access-2016-form-scrolling-doesnt-work/


    Karl
    http://www.AccessDevCon.com
    http://www.donkarl.com/?aek


    Monday, August 21, 2017 3:01 PM
  • Thanks! Karl.
    Monday, August 21, 2017 3:21 PM
  • Hi Fangs3001,

    It seems your original issue has been solved. I suggest your mark helpful reply as answer to close this thread. If you have any other issue, please feel free to post a new thread to let us know. Thanks for understanding.

    Best Regards,

    Terry

    Tuesday, August 22, 2017 6:47 AM
  • Terry,

    I think the original issue is not solved yet. It is solved as soon as Microsoft releases a fix for this bug. So far, this hasn't happened (I can still repro the issue with Version 1708).

    If you, as a Microsoft employee, can escalate this issue to those who can fix it, that would be much appreciated.

    Best regards
    Heinzi

    Wednesday, September 27, 2017 2:29 PM
  • I agree, the issue is not solved.

    As for escalating it, it already has.  The Dev Team has been aware of it from day one (I communicated it myself directly to them).  Now why we still don't have an update, your guess is as good as mine (very complex problem, needed to coordinate with other groups, ...).  Sadly, we have no other options than to wait some more or revert the Office installation to a prior build that did not present this issue.


    Daniel Pineault, 2010-2017 Microsoft MVP
    Professional Support: http://www.cardaconsultants.com
    MS Access Tips and Code Samples: http://www.devhut.net


    Wednesday, September 27, 2017 5:32 PM
  • I'm no software developer. But seems like they would just release an 'update' and revert everyone back to an access version that was actually usable instead of having everyone suffer with the bug for several months until the next update is ready. I've been waiting around for months, and all the forms I've made are practically unusable without scrolling. 
    Friday, September 29, 2017 9:18 PM
  • You can revert to a prior version, there are link on how to accomplish this in the link provided by Karl.  One things for sure Ms will not update a system by referring it to the prior version.  They will leave it to the user to revert.  And with them changing the entire uninstall process in office 365, they have now made that very complicated and scary for most people, so they have no choice but to sit and wait for an update to fix the problem.

    The real issue here is why is it taking to long to fix this issue.  Obviously, Microsoft does not deem it to be very important if 6-7-8+ weeks later they still haven't released a fix, out it's turned into a nightmare to actually fix.

    I've never seen an organization take so long to do things and it seems to be getting worse, not better with the newest releases.


    Daniel Pineault, 2010-2017 Microsoft MVP
    Professional Support: http://www.cardaconsultants.com
    MS Access Tips and Code Samples: http://www.devhut.net

    Friday, September 29, 2017 9:28 PM
  • Microsoft has released update 1709 which resolves the issue of the scrollbars not working introduced by update 1707.  So be sure to update your installation.

    If you need more information, feel free to read my blog post on the subject:  http://www.devhut.net/2017/08/04/access-2016-form-scrolling-doesnt-work/


    Daniel Pineault, 2010-2017 Microsoft MVP
    Professional Support: http://www.cardaconsultants.com
    MS Access Tips and Code Samples: http://www.devhut.net

    Monday, October 23, 2017 8:20 PM
  • Microsoft has released update 1709 which resolves the issue of the scrollbars not working introduced by update 1707.  So be sure to update your installation.

    If you need more information, feel free to read my blog post on the subject: "WWW.devhut.net/2017/08/04/access-2016-form-scrolling-doesnt-work/"

    Monday, October 30, 2017 9:49 AM
  • For a continuous form (Access 2016) I am using this code for the On Mouse Wheel event:

    Private Sub Form_MouseWheel(ByVal Page As Boolean, ByVal Count As Long)
    On Error Resume Next
    If Count < 0 Then
        RunCommand acCmdRecordsGoToPrevious
        Else
        RunCommand acCmdRecordsGoToNext
    End If

    End Sub

    Tuesday, October 31, 2017 7:26 PM
  • The issue has been resolved as MS has finally published update 1709.  Ensure you update your installation and everything will work as it should.  No more need for workaround code.

    Daniel Pineault, 2010-2017 Microsoft MVP
    Professional Support: http://www.cardaconsultants.com
    MS Access Tips and Code Samples: http://www.devhut.net

    Wednesday, November 1, 2017 12:33 AM