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Genius G-Pen F610 doesn't work in Windows 8

    Question

  • Hello,

    Sorry if I've posted in a wrong forum, but I'm getting problems with my graphic tablet, Genius G-Pen F610, which doesn't work in Windows 8. Previously, I've used it in Windows 7, and it worked correctly. But when I try to use it in Windows 8, it only gets work only for a few seconds, and then no response at all from it.

    My question is: Is my pen tablet, or Windows 8 itself which has an issue? If this is the Windows 8 issue, will it in Beta phase fix the problem?

    Any answers will be appreciated. Sorry for my bad English, and thanks before :)

    Tuesday, January 31, 2012 3:16 PM

Answers

  • Hello Andreas Santoso,

    Make sure  you have installed the latest Windows 7 drivers for your device.
    Then install in Compatibility mode as there are not Windows Developer Preview drivers released for this product.

    You may be able to install drivers that are designed for other versions of Windows by using the compatibility troubleshooter.
    You can try this troubleshooter by:

    Enter the Start screen

    Move your mouse to the bottom left of the screen to expand the Charms section

    Select Search

    Type Compatibility

    Click Settings in the right column

    Click Run programs made for previous versions of Windows

     

    Then follow the prompts and direct the troubleshooter to the installer for your device.


    Let us know if this helps.

    Marilyn
    Tuesday, January 31, 2012 6:29 PM
    Moderator