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The cartridge directory could not be found. RRS feed

  • Question

  • Error:

    "We couldn't get data from the Data Model.  Here's the error message we got:

    The cartridge directory could not be found.  Use the Windows Installer to repair the application.  Exception of type 'Microsoft.Office.PowerPivot.BackEnd.StorageException' was thrown."

    Using Office 2013 Standard Edition.

    Ran the Windows Installer repair on Office.

    I get this error when I attempt to execute Globals.addin.ActiveWorkbook.RefreshAll via an application-level add-in.

    I Bing'd the error and came up with nothing (thanks, Bing).

    Has anyone seen this error and/or can make any suggestions?

    Thanks.


    Ross

    Friday, February 20, 2015 5:22 PM

Answers

  • Hi,

    >>We couldn't get data from the Data Model

    Have you tried to use the hotfix to resolve this issue? You can download it and fix your application.

    https://support.microsoft.com/kb/2837666

    And  Excel will crash if you have recently applied updates for the PowerPivot add-in, but have not also updated Excel. To resolve this issue, you should apply this update together with the update from KB 2850006

    https://support.microsoft.com/kb/2850006

    Best Regards

    Lan


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    • Marked as answer by L.HlModerator Saturday, February 28, 2015 2:11 PM
    Monday, February 23, 2015 5:41 AM
    Moderator

All replies

  • Note:  This error does not occur when I Refresh All using the Data Ribbon.  Only when I attempt to do it via code.

    Ross

    Friday, February 20, 2015 5:35 PM
  • Hi,

    >>We couldn't get data from the Data Model

    Have you tried to use the hotfix to resolve this issue? You can download it and fix your application.

    https://support.microsoft.com/kb/2837666

    And  Excel will crash if you have recently applied updates for the PowerPivot add-in, but have not also updated Excel. To resolve this issue, you should apply this update together with the update from KB 2850006

    https://support.microsoft.com/kb/2850006

    Best Regards

    Lan


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    • Marked as answer by L.HlModerator Saturday, February 28, 2015 2:11 PM
    Monday, February 23, 2015 5:41 AM
    Moderator
  • Hi, I'm under Office 2016, and one of my users ran into the exact same error message, when trying to refresh the datamodel (via VBA).

    I suspect, this has to do with the Analysis for Office add-in, considering the tests I made. As workaround, if you're using Excel 2016 and encounter this issue, try disabling your Analysis/Planning addiins. You can disable/enable with code by the way ;)

    Cheers

    Tuesday, May 9, 2017 12:26 PM