500.19 Error When Enabling 32-bit Application Pool

Question

User-604442531 posted

So I am trying to get a classic ASP server running on IIS7 under Win2008 x64.  The application relies on a number of 32-bit ActiveX controls, so I need to keep it in 32-bit application pool.

This all seems pretty easy.  I have all of the ASP support installed.  My controls are registered.  I've adjusted some of the "gotcha" settings for moving to IIS7. I am using a separate site for my testing with its own application pool, and I can actually get the application going in x64 mode.   I can load static content, but of course it crashes as soon as it tries to load one of my ActiveX controls, because it isn't registered. 

SINCE everything appears to be working correctly, I figured that that only real change here was to set the application pool's enable32BitAppOnWin64 to true... right?  Well when I do that, nothing works at all.  I receive a 500.19 0x8007007e error for ANY request...even static content.

The error message says "The requested page cannot be accessed because the related configuration data for the page is invalid."  The error code means "The module cannot be found".   The DynamicCompressionModule is the source of the error every time for any handler.

I traced the errors, and got the following information from both compression modules.  I figured that I would just try to disable them as a workaround for now, but every time I try, I get a "lock violation", so I guess I'm going to try to troubleshoot now!

 Any insights?

Thanks,
Joel
 

82.	view trace	Warning	-MODULE_SET_RESPONSE_ERROR_STATUS  ModuleName StaticCompressionModule Notification 16 HttpStatus 500 HttpReason Internal Server Error HttpSubStatus 19 ErrorCode 2147942526 ConfigExceptionInfo Notification MAP_REQUEST_HANDLER ErrorCode The specified module could not be found. (0x8007007e)	StaticCompressionModule
99.	view trace	Warning	-MODULE_SET_RESPONSE_ERROR_STATUS  ModuleName DynamicCompressionModule Notification 536870912 HttpStatus 500 HttpReason Internal Server Error HttpSubStatus 19 ErrorCode 2147942526 ConfigExceptionInfo Notification SEND_RESPONSE ErrorCode The specified module could not be found. (0x8007007e)	DynamicCompressionModule

 

 

Answer 1

User511787461 posted

What are the outputs of the following commands (from an elevated command prompt)?

%windir%\system32\inetsrv\appcmd.exe list config -section:system.webServer/httpCompression

dir %windir%\syswow64\inetsrv\gzip.dll

 

Answer 2

User-604442531 posted

Here you go!

Joel 

<system.webServer>
  <httpCompression directory="%SystemDrive%\inetpub\temp\IIS Temporary Compressed Files">
    <staticTypes>
      <add mimeType="text/*" enabled="true" />
      <add mimeType="message/*" enabled="true" />
      <add mimeType="application/javascript" enabled="true" />
      <add mimeType="*/*" enabled="false" />
    </staticTypes>
    <dynamicTypes>
      <add mimeType="text/*" enabled="true" />
      <add mimeType="message/*" enabled="true" />
      <add mimeType="application/x-javascript" enabled="true" />
      <add mimeType="*/*" enabled="false" />
    </dynamicTypes>
    <scheme name="gzip" dll="%Windir%\system32\inetsrv\gzip.dll" />
    <scheme name="xpress" doStaticCompression="false" doDynamicCompression="true" dll="C:\Windows\system32\inetsrv\suscomp.dll" staticCompressionLevel="10" dynamicCompressionLevel="0" />
  </httpCompression>
</system.webServer>

 Directory of C:\Windows\syswow64\inetsrv

01/19/2008  09:53 AM            27,136 gzip.dll
               1 File(s)         27,136 bytes
               0 Dir(s)  27,683,934,208 bytes free
 

Answer 3

User-604442531 posted

AHHH... we're on the right track now.  WSUS is installed on this server (SharePoint, too, actually), but I was blindly thinking that they didn't interact since they are in different application pools and such.  I see now that I dont' have a copy of the 32-bit suscomp.dll (they should really provide that if they are going to configure it in IIS at the server level).

So the question is, how do I get rid of that compression scheme for a particular site?  I don't see this exposed in the IIS Manager.

Joel
 

Answer 4

User511787461 posted

You cannot get rid of it for that site - compression schemes are registered globally - to get rid of the scheme altogether, run below 

%windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

 

Answer 5

User-604442531 posted

Hmm... does that disable the compression scheme completely for the server??  I don't want to do anything that might interfere with WSUS.

Is it possible to remove it on a per-site basis?

Answer 6

User511787461 posted

Schemes are registered globally - maybe, you can find the 32-bit suscomp.dll from 32-bit install of WSUS - otherwise, disabling this compression scheme should not break WSUS - probably only slow it down because responses are not compressed.

Answer 7

User-604442531 posted

I actually do have a copy of the 32bit DLL.

Thanks! 

Answer 8

User-1802529674 posted

How can we enable the scheme again if needed? can you give the command for that?

Answer 9

User511787461 posted

%windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /+[name='xpress',doStaticCompression='false',dll='%windir%\system32\inetsrv\suscomp.dll']

Answer 10

User1884228733 posted

 Anilr,

I registered solely to say thanks for posting this.

 So, thanks for posting this.

Answer 11

User-1029268929 posted

Anil; you just fixed an entire day of frustration!

Please tell your employeer that I have granted you a 300% pay increase and that they should back pay you to the date of this post.

Answer 12

User-260351065 posted

I have a report that this change did break WSUS as a customer site where we are having this problem. Not 100% sure of the details yet.

 Has everyone confirmed that with this change their WSUS is fully working (used in conjunction with MS ConfigMgr)?

Answer 13

User-234510735 posted

Hi Anilr,

I encounter the same problem on my Windows Small Business Server 2008.  I followed you script intend to disable the compression scheme but I got ERROR < hresult:8007005, message:Failed to commit configuration changes. Access is denied. >.  during that I have turned off the IIS and the Application Pools too. 

Any cause that prevents me to change the the configuration?  will there be a graphical interface instead of command line because I am not so comfortable to use command lines.

Thanks for your help!

Kevin

Answer 14

User-234510735 posted

Microsoft Support helped me to do this:

-> Take IIS backup.
-> Open IIS
-> Click on server module node at the top of the left hand tree and choose "Modules".
-> Right click on DynamicCompressionModule and choose "Unlock"
-> Right click on StaticCompressionModule and choose "Unlock".
-> Open desired websites -> Open Modules.
-> Right click on DynamicCompressionModules and choose "remove".
-> Right click on StaticCompressionModule and choose "Remove".
-> Do IISRESET.

 

Answer 15

User1434222876 posted

Hi

I have a similar issue with a sbs2008 server with iis7.

I've tried the above fix from KevinCow but with no luck.

Enabling 32bit apps in iis7 stops the DefaultAppPool and serves a 503 error page.

The only fix mentioned here I've not tried is copying suscomp.dll because I cant find a copy of it.

Is there any other suggestions anyone has got to make iis7 work with Access?

Thanks in advance

Andy

Answer 16

User-234510735 posted

HI Andy,

if it is error 503, there may be RPCproxy.dll is not 32 bit.  you may need to set conditional loading of this dll in ApplicationHost.config file. Please see this article:

http://support.citrix.com/article/CTX120153

Oh, should be this one:

http://blogs.msdn.com/b/carloc/archive/2009/02/04/service-unavailable-in-iis7-with-32-bit-application-pool.aspx

Answer 17

User1434222876 posted

Thanks for the quick reply Kevin

I'll have a read and keep my fingers crossed

Thanks again

Answer 18

User1434222876 posted

HI again

I've tried all the above and no luck.

I cant uninstall RPC http has client uses it.

Any more ideas I would be greatfull

Thanks again

Andy

Answer 19

User1885497454 posted

Hello all.

I was having trouble with a new 32Bit application that a client wanted installed.

Tech support for the  application suggested disabling compression for the entire server, which is SBS 08 running WSUS and other Apps, as others have mentioned this is not an option.

KevinCow's suggestion of Unlocking and manually removing the individual modules worked well in my case.

As per others I have signed up purely to give a big thanks. This forum saved a lot of hair pulling.

Regards

Steve

Answer 20

User864501474 posted
Yes. Great.. This solved my similar issue, but then I landed up in staticCompressionModule issue. By removing & Unlocking it at the Server # Website level respectively, was able to get pass thro' all the error. Viola... my first IIS 7.5 website is up & running now... Thanx to every one / in a similar fashion,

Answer 21

User1706945982 posted
Hi There, I have a .net application developed using Visual Studio 2005 (.Net Framework 2.0). My application depends on a 32-bit dll. Now I need to run this application on a 64 bit server with IIS 7.0. so I created an Application Pool for my app in IIS and set "Enable 32-bit Applications" to "TRUE". Now when I try to run my .net application all I see is this message "Service Unavailable" and it also stops the application pool. I looked at the IIS event viewer and found this error The Module DLL 'C:\Inetpub\CSPGateway\CSPms.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349 C:\Inetpub\CSPGateway\CSPms.dll is related to the database we use (its InterSystems CACHE 2010.2) I am not sure if the issue is related to the CSPms.dll OR to the setting "Enable 32-bit applications". Any help would be very much appreciated.

Answer 22

User1602170611 posted
Hi everyone. I suppose I'm having the same issue, trying to run an old 32bit application on a Win 2008 R2 server 64bit.

My question is: if I find a 32 bit version of suscomp.dll, do I have to replace the 64bit version or is there a way to use the correct .dll basing on the application bitness?

If replacing is the only option, is the 32bit version fully compatible with the 64bit operating system?

In addition, is there a way to set the entire <scheme> for the compressione to have preCondition="bitness64"? I have found such a solution in a site (can fin the page anymore now), but if I try to add the preCondition to the compression scheme entry it gives me an error on the xml format. adding it to a <module> (like for RPCproxy.dll) it works correctly.

There is onother possibility: I "brutally" copy/pasted the application from a win server 2000 to the win srv 2008 (solving a little issue with the way file paths were handled in win 2000).. Do I need to change the way the web.config file is written in order to make it funciton with IIS 7?

I'll post the current web.config file below; if necessary, can anyone help me doing so (or point me where to find a way to "translate" web.config from iis5 to iis7?

web.config:

<?xml version="1.0" encoding="UTF-8"?>
<configuration>
    <system.webServer>
        <defaultDocument>
            <files>
                <clear />
                <add value="index.html" />
                <add value="Default.htm" />
                <add value="Default.asp" />
                <add value="index.htm" />
                <add value="iisstart.htm" />
                <add value="default.aspx" />
            </files>
        </defaultDocument>
    </system.webServer>
</configuration>

That's a lot of nuts! I'm not english, so I apologize if my request isn't clear, in that case I'll try to explain my situation better.

 Thank you in advance,

 Alberto

Answer 23

User-1672167363 posted

Hello @ Alberto,

Just so you know Anil Ruia left the IIS Team some time ago.

I suggest that you create a new thread for your question.

With the new thread IIS Net Users then can try and help.

Martin

 

 

Answer 24

User1602170611 posted

Hi Martin,

thank you for answering.

I'll open a new thread shortly.

Alberto

Answer 25

User1818429986 posted
Thanks KevinCow and Anil!! Your tips and advice helped me understand our problem and fix it. Thanks so much!!! Like a few other people here, I created an account on this forum just to thank you :)