none
Unable to reset windows 10 using recovery RRS feed

  • Question

  • Hi,

    I have a virus/malware issue and I need to reset my PC to Factory.  Apparently the virus has hijacked the recovery reset button as when I click it, nothing happens.  Is there another way, perhaps through Command Prompt to do a reset to factory on my PC?

    If not then perhaps I could somehow format and partition the drive and then install windows 10 from somewhere?

    Please help I am struggling with this and have been for about a week.

    Thanks,

    Ruthie129

    Monday, July 10, 2017 11:33 PM

All replies

  • What you might try to do is go to Settings > Update & Security > Backup. Since that may not work, try a fresh install of Windows 10. That should do the trick!

    Here is the link to the install: https://www.microsoft.com/en-us/software-download/windows10

    How to skip product key: https://www.youtube.com/watch?v=1On4ORPWX2k

    • Proposed as answer by MintyCMS Tuesday, July 11, 2017 3:22 AM
    Tuesday, July 11, 2017 2:50 AM