SharePoint 2013 workflow issue

Question

I have a SharePoint 2013 workflow. It creates or updates a Word document after users save a SharePoint item. It works most the time. However, it cannot create the Word document once a while. I do not see the Word document in the document library. When I did "save" on the SharePoint item one more time, it still cannot create the document which seems remember the item number. What I have to do is to open SharePoint designer, save the workflow (without any change) and publish the workflow. Now, when I save the SharePoint item again, it will create the Word document. I want to see if someone else have this issue and how to solve the issue. Many thanks for your help.

Answer 1

Hi eg10013,

I did the test but couldn't reproduce your problem.

If you run the workflow manually, will it create a document?

You can check the workflow history to see if there is an error information.

In addition, do you use workflow 2013 or 2010? You can copy the workflow and try a different version.

Best regards

Itch Sun

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Answer 2

I used 2010 type workflow runs on a 2013 server。

Answer 3

Hi eg10013,

You can copy this workflow and re-create it using workflow 2013.

Best regards

Itch Sun

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SharePoint Server 2019 has been released, you can click here to download it.
Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

Answer 4

I do not have workflow 2013. Only workflow 2010 available?

Answer 5

For you to use SharePoint 2013 Workflows it requires Workflow engine to be configured and registered with you SharePoint farm, check below article for how to configure workflow manager.

https://collab365.community/configuring-sharepoint-2013-to-support-workflow-management/

https://www.c-sharpcorner.com/article/workflow-manager-configuration-for-sharepoint-server-2013/

Thanks & Regards,

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sharath aluri

Answer 6

We are in process of upgrade to SharePoint 2016. So I will not install and configure SharePoint 2013 workflow now. Thank you for your responses. 

Answer 7

Hi eg10013,

If you don't get any error information in workflow history , but the workflow just doesn't trigger.

I still recommend that you recreate this workflow, even if you still use the workflow 2010 version.

Best regards

Itch Sun

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Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [e-mail].

SharePoint Server 2019 has been released, you can click here to download it.
Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

Answer 8

Hi  ,

I am checking your situation here.

Any progress on your troubleshooting?

Best regards

Itch Sun

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Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [e-mail].

SharePoint Server 2019 has been released, you can click here to download it.
Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

Answer 9

I am waiting for the upgrade to SharePoint 2016 early next year. Then see if what options we have. Thanks